Recent Discussions
Move files from Account A to Account B 165 GB data
I’ve been using Microsoft Office 365 Family for several years, sharing it with my family members. We have 6 accounts, each with 1 TB of storage. One of my accounts has now reached 985 GB, so I need to transfer files from Account A (my account) to Account B (my wife’s account). These files mainly consist of photos and videos — over 200,000 files in total. I tried transferring a 6 GB wedding shoot (.ISO format), but it took more than an hour. Re-downloading and uploading all the data isn’t feasible as my internet connectivity is limited to 100 mbps only. I’m looking for the best and most efficient way to move these files directly between OneDrive accounts.
Block/prevent specific folders from being sync'ed
As OneDrive admins we would like to block/prevent specific folders from being sync'ed (i.e node_modules), using policies. In the roadmap there is this item: https://www.microsoft.com/microsoft-365/roadmap?id=178292 that was supposed to be rolling by now, any information about its status? ThanksRequest to Update Onedrive Mass File Deletion Prompt
Hello, Onedrive ran out of cloud storage space for this person. It then popped up a prompt to delete several thousand files, with zero background information. Are these files simply older versions of files in the Onedrive cloud? Are they local files on the C drive? This is a pretty loaded question to ask a person without providing any background information. This information would ideally be provided in an accurate summary format, IE: "to free up cloud storage space, Onedrive recommends deleting these older version files, all of which will still have a more recent version remaining in the cloud AFTER the deletion." On a related note, it would be really nice if there were a few automated script actions that could be made available in the online web interface to Onedrive to help people clear up space, like "delete all but the most recent X versions of files within directory OnedriveRoot:/this/is/the/path" Thanks, A frustrated IT support dudeOneDrive wanted me to set up backing up to OneDrive, again
When I logged into my Windows 11 machine here at home, I was presented with a full-window popup from OneDrive. It wanted me to set up backing up my important folders like Documents, Photos, etc. I have been paying for Microsoft 365 Family Edition for at least 10 years, so I've done this already. But I thought I'd go ahead and do it again. But now I'm wondering, might I have accidentally created a second schedule job to back up my Documents, Photos, etc. to OneDrive, duplicating what I've done when I set those things up years ago?
OneDrive folders no longer have picture previews
ALL folders in OneDrive were just fine until I downloaded all recent Windows 10 updates. Now, the majority of my folders in OneDrive have no picture preview, just a tiny icon instead. The same goes for picture folders outside of OneDrive. Why do so many of my folders look like this? How do I get the previews back?
OneDrive for Business sync issues.
Hello Please i need your help on this issue. We are having OneDrive for Business sync issues. Our Client rossmachineshop.onmicrosoft.com has been having issues with long onedrive sync issues for some time. We have been working to help them move files to new libraries to reduce quantity of files being synced. Recently it seems that nearly all users are experiencing issues. We would like assistance in troubleshooting what is happening.
Most recent files are not sync'd/backed-up unless you pause & restart OneDrive
As per the title - most recent files are not sync'd/backed-up unless you pause & restart OneDrive. This means you are always missing recent files from the backup, unless you remember to pause and restart OneDrive before closing Windows. How can this be prevented?Urgent: OneDrive Storage Discrepancy – Backend Audit Request
I’m the global admin and sole owner of the Microsoft 365 tenant for mailto:email address removed for privacy reasons. My OneDrive usage has jumped from 276 GB to nearly 1 TB in under 30 days, yet my visible files total only ~66.5 GB on my PC and in my web OneDrive. I’ve: Emptied the recycle bin Deleted version history Verified no shared libraries or backups Confirmed that local and cloud file views match Despite this, the Admin Center shows 0.9 TB used, and I’m unable to open a service request. The Support Assistant bot is the only option available, and it does not escalate to a live agent. I need a backend audit to identify any hidden, orphaned, or misreported data inflating my quota. Please escalate this to a support engineer who can investigate the issue.“OneDrive Storage Spike – Backend Audit Needed”).
My OneDrive usage has jumped from 276 GB to nearly 1 TB in under 30 days, yet my visible files total only ~66.5 GB on my PC and in my web OneDrive. I’ve: Emptied the recycle bin Deleted version history Verified no shared libraries or backups Confirmed that local and cloud file views match Despite this, the Admin Center shows 0.9 TB used, and I’m unable to open a service request. The Support Assistant bot is the only option available, and it does not escalate to a live agent. I need a backend audit to identify any hidden, orphaned, or misreported data inflating my quota. Please escalate this to a support engineer who can investigate the issue.OneDrive addmitting losing gigabites of content
I've been using OneDrive since it was called Windows Live SkyDrive, circa 2010. After years of using it as an archive for past projects (I'm a graphic designer), I've recently discovered that almost every single project I had there (and nowhere else) has disappeared. In reply, OneDrive escalation representative said “There is no possibility for recovering the data. Trust me, if there had been a single percentage of chance, I would have taken it”. This is unheard of; I’ve lost a large portion of my portfolio from 2012 to 2021. Did it happen to anyone else?
Onedrive on iOS sends some docx files to open in Word
Hello everyone. I have the Onedrive iOS app v16.19.8 installed. Lately, I have been working on three documents, which are modified copies of a fourth document. After Autosaving them, I tried to preview them on the app on my iPhone 15, and where 100% of the time the app would preview the document in an uneditable inherent viewer, these documents, and subsequently some other files, are viewed using the DEFAULT system viewer or it opens in the Word app I have installed. I require your diligent assistance in resolving this issue in the most efficient way possible. I can also attach screenshots if necessary. Many thanks.
Add option to cancel download of individual files in the OneDrive App
Once a download starts in OneDrive on desktop, there is no way to stop it. This is a huge issue for anyone dealing with working files that link to multiple files. Files should be able to be cancelled on an individual basis. An example of when this lacking feature becomes a problem is if you open a Premiere Pro project that links to multiple videos, these videos will start downloading. If you then close the Premiere Pro project, the files linked within the project will still download. These may be many gigabytes worth of files. Other reasons why you might want to cancel a download: You may no longer need the file to be downloaded You may realise that your internet connection is too slow for the download but still need to download smaller files to continue workingSuggestion: URL scheme for onedrive synced locations
For a sharepoint site on the web, URLs are straightforward https:// ENTERPRISETENANT .sharepoint.com/sites/ SITENAME / LIBRARY Right now, if you need to coach someone through using a file in a way that requires syncing a folder, it's just a little too difficult. In the interest of making it more possible for coworkers to provide practical instructions to each other, we would really benefit from having a way to link files the implies use of an existing sync or onedrive shortcut, and which falls back to suggest creating a new one. Currently, we have to hope that our colleagues are using sharepoint site syncing the way that we hope they are, if we want to provide really specific context for things. e.g. If my relative path is %USERPROFILE%/My Enterprise Tenant name/SITENAME - Documents/project1 someone else's could be %USERPROFILE%/My Enterprise Tenant name/SITENAME - project1 OR %USERPROFILE%/OneDrive - My Enterprise Tenant name/Documents/project1 OR %USERPROFILE%/OneDrive - My Enterprise Tenant name/project1 Suppose we had new updates of OneDrive that set up a URL scheme that gets attached to an executable interpreter, and the interpreter takes what are otherwise the elements of an absolute https URL, but instead of opening a browser, it would compare it against the locally synced path (i.e. information from the "Accounts" settings). If there's a match, it could then link to a location on disk (probably via some kind of consent screen as an intermediate): -x-ms-onedrivesync://ENTERPRISETENANT.sharepoint.com/sites/SITENAME/LIBRARY/PATH/ If the URL is not represented among the onedrive folders that are synced, so far, then onedrive could propose that the user start syncing this folder, instead. I really prefer the idea of treating a "onedrive shortcut" and a "sync" folder the same, as long as it's for an equivalent location in the cloud. This got really confusing to explain to people, once the "shortcut" feature was introduced. Please? It would make things a lot easier. Does anything like this already exist? Is there a tool or a best practice that IT support at "work or school" organizations are already using to explain and talk about such things?Onedrive Photos people tab constantly flickering
Onedrive Photos people tab is trying to open a side frame, then closing, then opening. It's happening on all 3 major browsers, cache cleared, incognito, no extensions etc. I tried to post more detail on the new Q&A site, no images or anything, just the console log, and it immediately deleted my post and banned me. So I'm trying over here.AI Cataloging of People and Especially Places is Horrific
Yes, granted Microsoft is a step behind Google in Photo management, but with Google I can have my Windows Picture folder seamless linked to my Onedrive Pictures folder which is also seamless linked to my phone. That is, say I take a photo on my phone, it will show up in my Windows pictures folder (a local copy, not a cloud pointer) a couple minutes later. It makes accessing my photos with local software like Adobe lightroom so much easier. No downloading or copying. Amazon Photos use to do this too but they discontinued support for it. With that said, they only recently (past year) started doing facial recognition and the places recognition is essentially useless as Google Photos correctly detects about 100+ different places for a few thousand photos. Onedrive will only show me one page worth (18 places) with no ability to scroll down and see any more. Just a shame.OneDrive deleted local and cloud files
I had an issue with the OneDrive (OD) app where it was bogging down File Explorer. Simple navigation in File Explorer caused a long running busy cursor. Since I needed to get work done, I RMB'd the cloud icon, Settings, Pause Sync, Quit OneDrive. Whether that was right or not, I was simply following choices that were presented to me and I assume were allowed and harmless. I did get a message that syncing would be stopped. Fine, I'll turn on sync at the end of the day. When I turned sync back on, EVERY ONE of the folders under the root OD had a red X. OD's "solution" was to delete all these folders, and let OD re-sync from the cloud. All 800GB. That's the best Microsoft can do when there is a metadata issue? How about a file comparison between local and cloud folders, like rclone (free) or Beyond Compare ($50 for Pro Version) can do. Then resync only those files necessary. Anyway, I quickly turned sync back off and went home. I'll deal with this in the morning. Meanwhile, overnight there had been a Windows update and forced reboot of my machine. (Note: there are Linux machines that haven't been rebooted in years.) When I logged in I saw that OD had relaunched itself, and around half of my local OD files had been deleted. I immediately checked the online recycle bin and saw that no online files had been deleted. Whew, that's a relief. Now if only Microsoft placed a value on my time. By now I've lost all faith in OD, so I left it off, discovered rclone (https://rclone.org), and downloaded all my OD cloud files to external USB over the course of several days. During this process, I discovered that my entire music collection had been deleted from the cloud. These were legal files of CD's that I had purchased. I never received any notification from Microsoft that they were deleting my cloud files. The weird thing is the directory structure was still in place. I could see the artist and album titles, only the .mp3 and .m4a files were missing. My advice: don't trust OD to properly safeguard your data. Have a backup as well. If you do use OD, for example due to the free 1TB storage that comes with an O365 subscription, disable/uninstall the OD app and use rclone to sync your files instead. Use scheduled tasks to automate the process, and use sync logs to capture sync or copy results. Send yourself an email or another alert if an operation ends in error. Finally, with rclone + WinFsp, you can mount your OD cloud storage as a virtual drive (built in to Google Drive, although I don't use them either). Much better than the "cloud only pointers" in the file system although yes, you would need to manually copy files from that mount point to your desired directory to work with them (with any acceptable speed). Your next rclone sync job would copy it to the cloud. If your online data is important to you I recommend you consider other cloud providers. The low amount you'd pay would be worth it rather than important files go missing. After deep research over a couple weeks I went with Mega. So far so good and much superior to OD, both online and their sync app. DYOR, YMMV. I did open a support ticket for the missing music library but as expected received no help or sympathy from Microsoft. But don't take my word for it. Here is a chat transcript from ChatGPT about this issue: https://chatgpt.com/share/68730707-3e14-8007-a0d7-ea3801c0dbe3 And to confirm ChatGPT's results I did the exact same prompting of Copilot (owned by Microsoft): https://copilot.microsoft.com/shares/1PvUsJBk3xDRUZcqx37VA I hope this information from my negative experience with OneDrive is useful.Can't stop backup on slow connection
Windows 11 has for some time been trying to get me to back up the My Documents and Pictures folders to OneDrive, but as I only have slow broadband I have been careful to reject this. Yesterday after rectifying a stuck updates issue, I must have inadvertently allowed backup to be initiated during re-start. It is now trying to upload 25gb of files over a connection with an upload speed averaging about 100kb. At this rate it will take about 25 days even if on constantly, and as I only use the machine for a few hours at the weekends it will effectively never happen. It is also affecting internet speed for other tasks and devices. If I go to the backup controls and toggle My Documents and Pictures to Off it then looks like all my files are gone, there's just a shortcut to OneDrive in these folders. But even with these backups switched to off it doesn't stop trying to upload the files, presumably it has to complete this task before it can revert to not backing up - but like I said this will never be completed on my connection. The files must be still on the local machine because if I go to ones in the OneDrive folder that haven't yet been synced, they open normally without downloading. Is there really no way I can roll back to just having my files on the local machine and stop it trying to upload them to OneDrive? I don't want to stop using OneDrive completely, I do have files on there that I use directly from the OneDrive folder, I just don't wan't it backing up the My Documents and Pictures folders there.Deleted files during sync
Please, help to recover my files. A few months ago during sync my PC pictures of all my life were not sync properly. I stopped the sync, because it mixed all files from my working PC as well. After I stopped it i found out that almost all pictures that were not sync were just deleted. I couldn't find then neither in One Drive, nor in my personal PC, only empty Folders are left. Till now I didn't get any reply from Microsoft One Drive team, after 3 and more letters I just stopped. Please, help me to recover them. Because of One Drive I have lost all my digital archive of my pictures/images.🔧 Issue: OneDrive folder files not showing after interrupted upload
Hi Community, I was manually backing up the Downloads folder from a user's system by logging into OneDrive via the web. During the upload, I had to cancel the process midway. Later, I added the same Downloads folder from my own PC to OneDrive. Now, the folders appear correctly, but the files inside those folders are missing or not showing up. ➡️ Has anyone else faced this kind of issue? ➡️ Could it be due to folder mixing or an incomplete sync? ➡️ Is there any way to refresh or recover the missing files?
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