Recent Discussions
Subfolders not staying on top in one particular OneDrive directory only (web based)
My boss and I both have Microsoft 365 for Business subscriptions. I access my OneDrive through Windows Explorer/File Manager, and I access his OneDrive online via Microsoft Online/Sharepoint (signed in as him). He accesses his OneDrive through Windows Explorer/File Manager on his PC. Everything works normally on his PC as far as how files and directories are displayed. Everything works normally when I access his OneDrive via MS Online, except for one particular subdirectory in his main directory for storing client files. Normally, with his OneDrive sorted Alphabetical Ascending, all of his subdirectories look like this, with sub-subdirectories on top in alphabetical order, and then files underneath in alphabetical order: But one of his subdirectories instead looks like this, with sub-subdirectories commingled with files, in alphabetical order: What on earth is going on, and is there some way to fix this? There's little point in having sub-subdirectories if I can't get them to display above the files, rather than being commingled. There are too many files and if I need to get to, for example, a sub-subdirectory called "Miscellaneous" it takes forever to scroll down to it. Can anyone help with this?
Save and close large files
I have a decent internet connection from my Windows 11 laptop - around 20 mbps upload, 70 mbps download and a ping time around 10 to 15 ms. Most of the files I work with in the OneDrive area of my laptop are under 10 MB and their mirroring to the cloud is fine. I also use files (mostly Excel or Word) bigger than that and they regularly do not mirror properly. If I save one of these larger files then close it a little while later, the file is synched properly and all is well. However if I just close one of these larger files (and am prompted to save it, to which I agree) I get one of a variety of error messages, ranging from saying that the server version has been edited to a message that I have to open the file and save it (or save-as) to synchronise things. The same happens if I use a save-and-close routine in VBA (Excel or Word). This is reproducible - it seems clear that if the "close" instruction follows too soon behind the "save" instruction, OneDrive can't and doesn't cope. This is annoying when I'm saving/closing the file "manually" then have to clean-up afterwards but I can do the "save, wait, close thing, and a real pain when I want to save and close from VBA when I don't have the option to wait between the save and the close instructions. Surely this isn't how OneDrive is supposed to function, or is there a workaround or something else that I am missing ?Excel: Desktop App correctly embeds images; web viewers like OneDrive often show them incorrectly.
Hi, I am facing issue with Image embedding using ExcelJS. When embedding images in a single Excel file from multiple source excel files, problems arise when the file is opened in online excel view like oneDrive site. While the same excel file with embedding images appear correctly In desktop view, they become overwritten across different sheets in the browser view, affecting the integrity of the data. But while exporting to PDF or using Print option on the excel browser view works fine with the exact images, issue exists only in the online web view fails. Details: Library used: ExcelJS 4.4.0 Image Format: PNG Embedding Method: addImage Method of worksheet using unique imageId Positioning: tl anchor point and extension Platform: share point online in Microsoft 365 Browser Affected: chrome, Firefox, Edge. Following things are tried from our end. Same issue persists in the incognito browser as well. Based on our business needs, our main priority is to view files in oneDrive or sharePoint site to make it shareable with teammates and clients in an ease manner. For better insights, I would like to share sample code for reference, Please feel free to test this using the shared file. https://1drv.ms/x/c/d398d8e103d503ce/EfVcgLiXM-5HnagfHF5AF98B-PTz112QtABXyRqGp8CSMQ?e=HNdsgD I have tried an approach to insert sheets of embedded images followed by set of text sheets. Then images are embedded correctly in excel online view, But if I try to order sheets, then the same embedding issue occurs. Samples files are https://1drv.ms/x/c/d398d8e103d503ce/EUVq-5QTzg9Oh3oqS5Rb0cIBUiKb0bI-3t7H_0cOKG_HYA?e=A5IryN and https://1drv.ms/x/c/d398d8e103d503ce/ER3-hNYm3btDkkkTXH2aMpgBEakvQSmJNAZ_0RZsBe7f4Q?e=of47kX. Expected behavior: The images should remain unique and correctly placed in their respective sheets while viewing from the Sharepoint or OneDrive site. The behavior should match that observed in the excel desktop application. Hope this gives better details to resolve the issue. It will be really helpful if we can get past this issue to ensure smooth data maintenance. Please let me know if there are any approaches to resolve it since our business needs require ordered sheets Thanks in advance.
One Drive Keeps Coming Back
So I recently updated to a new laptop. I completely resent that MS now defaults to everything going to OneDrive. I should be given a choice. I went through the laborious process of unsyncing, unlinking, and uninstalling OneDrive. It worked for the most part - except the Pictures Folder that was still pointing to a now unlinked Pictures folder. I managed to create my own Pictues folder and pin it. Fast forward to a couple of days ago. I wake up to my computer having been restarted due to an update. And lo - OneDrive is back and syncing again. I took a picture with my webcam and it automatically saved to OneDrive. I went in and unlinked the account again and I cannot understand why MS is so adamant that everything point to OneDrive. I should be allowed to back up what I wish to back up.After reinstallation OneDrive, the backup cannot be made due to another cloud service in Windows 11?
Hello everyone, I'm a Dutch Windows 11 user with the following problem: Since one of my Microsoft accounts has been disabled for private usage on my home pc I removed that account and it's folder from my local userprofile in Windows. Note: There was no other way removing it since I could not logon anymore. Even before that account was disabled the Explorer in Windows 11 is extremely slow. Taking about 30 seconds to open or browse files and folders. I found multiple people describing this issue on the internet. I tried running: "OneDrive.exe /reset" (as mentioned in the https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c) to fix this problem with no result. I also tried running "wsreset.exe" (https://support.microsoft.com/nl-nl/office/onedrive-opnieuw-instellen-34701e00-bf7b-42db-b960-84905399050c?WT.mc_id=365AdminCSH_Smc) also with no result. At last I removed OneDrive from my pc. Deinstalling it, then rebooted my pc and reinstalled it. That resulted in the following (from Dutch translated) error: "Your Pictures folder in OneDrive can't be backed up because it contains other cloud storage. Disable cloud service syncing in this folder and try again." aakt van uw afbeeldingen-map in OneDrive omdat deze een andere cloudopslag bevat. Schakel de cloudservice synchronisatie in deze map uit en probeer het opnieuw". Since there seemed no way to remove the 'other' cloudservice. Hey I removed OneDrive to install it again. I decided to remove OneDrive agian from my pc by deinstalling it. After rebooting my pc I also removed all OneDrive foders from my %UserProfile% (I have a back-up on USB), then reinstalling OneDrive. You might guessed it, and yes your right I got the same error again! Apparently there is no supportpage on this error so I post it here. Maybe someone here knows it and can provide me with a solution? Thanks in advance! PS. I also have Apple's iCloud running on my pc, I also removed and reinstalled that program without problem thinking it might be the "other cloudservice" mentioned in the error. I use OneDrive for bussiness (School-Microsoft-account) this error I get is on my personal (non-bussiness) MS-account.Can we 'turn off' new OneDrive shortcut naming convention due to causing long filename backup fail
Microsoft has changed the default OneDrive folder naming convention to now include 'SITE NAME' - 'FOLDER NAME'. In our case, we create a dedicated SharePoint 'Project' (Site) and a few 'Document Libraries' within the Site for each project. The 'Document Libraries' include different permissions for external sharing and differing user purpose. The recent change now means that all linked OneDrive folders include extremely long names similar to the following: We also back up Sharepoint and also individual user computers on an external Windows server. However, the Windows system only permits a maximum total file path name of 256 characters. In the example above the addition of the duplicate '- 10092 Traralgon HV Maintenance' has added 32 un-needed characters to all file paths on the Windows machine and we are seeing multiple backup failures of individual files as a result. This appears as a very short-sighted 'forced' change by Microsoft OneDrive which is in direct conflict with Microsoft Windows machines?? The short question is whether there is any way to turn off the automated addition. We can manually remove the extra text and OneDrive - SharePoint syncing continues to work perfectly. However, this manual change must be made on each machine for each project which is not a viable solution. Similar folder naming was addressed previously but in reverse: 'Add shortcut to OneDrive' no longer includes site name in shortcut - just library name | Microsoft Community Hub https://learn.microsoft.com/en-us/answers/questions/5220424/why-does-add-shortcut-to-onedrive-library-change-t I'm surprised that there appears to be no other persons raising this as a concern which leads me to think that perhaps we are doing something unique or others simply haven't noticed the issue?? We have attempted to 'fix' the issue from within our Sharepoint 'flow' script (used to set up each project SITE), but without success. This folder naming appears driven by OneDrive, not SharePoint. Thanks in advance.
Date taken option removed!
I’m finding One Drive increasingly frustrating as a photographer as the date taken option has been removed and my files are badly muddled, this option was part of the app for years so why did the developer remove it. Very annoying for professional photo work so bring it back.
Can't Open Draw.io In oneDrive
When I click the Open button on a .drawio file stored in SharePoint/OneDrive, I only get the screen shown in the screenshot below. It asks me to download the file, but does not give me an option to open it online. I would like to know: How can I open and edit .drawio files directly in SharePoint/OneDrive (without downloading them to my local computer)? Any guidance or best practices would be greatly appreciated.
Is it possible to restore deleted files?
Hi, I received a notice that my free OneDrive is almost full. So I deleted a lot of files from my OneDrive to find out they vanished from my computer as well. How is it possible? Isn't it supposed that the cloud saves copies of the data on my computer? I also cleared the OneDrive recycle bin. Is it any chance to restore my files? Can I do it if I get subscription, e.g. for one month? Thanks in advance for help.
Shortcuts to Folders Synced Between Two Computer Desktops
I have OneDrive installed on a work desktop and a laptop I use at home and when traveling. I sync the desktop between both machines. I want to have a shortcuts on my desktops that open OneDrive folders. This previously worked fine for me. But I recently had to reinstall OneDrive and I am unable to configure it properly now. The shortcut works on one machine or the other, but not both. If I create the shortcut on the desktop it works correctly there, but not on the laptop. If I create it on the laptop, it won't work on the desktop. The failing "folder" looks like this: Because the file path is slightly different (because of unique usernames) I tried using a variable instead: "C:\Users\%username%\OneDrive - Company Name\Work Files" But that still didn't solve the problem. Can someone help me understand what I'm doing wrong? Thanks in advance!OneDrive addmitting losing gigabites of content
I've been using OneDrive since it was called Windows Live SkyDrive, circa 2010. After years of using it as an archive for past projects (I'm a graphic designer), I've recently discovered that almost every single project I had there (and nowhere else) has disappeared. In reply, OneDrive escalation representative said “There is no possibility for recovering the data. Trust me, if there had been a single percentage of chance, I would have taken it”. This is unheard of; I’ve lost a large portion of my portfolio from 2012 to 2021. Did it happen to anyone else?
Sharing Folders Issue
Hi I have been trying to get my head around things, and had a bit of help but now I am stuck. I'm involved with a charity and we use the cloud to share essential information with volunteers. Our previous system, which closed down, allowed us to share files / folders without people having an account. However when I tried to share a folder with one of my test email addresses, it wants me to create a microsoft account, with authenticator. Now while I fully understand the implications of security, the share is literally one folder which they can't edit anyway. Is there any way around this? It's going to cause grief and I believe will put people off. I just want to be able to share a folder that people can access via the link. Thank you for your help.Missing OneDrive options in classic context menu - Windows 11 24H2
HI A few days ago, OneDrive options have gone from the Context Menu (classic - I didn't go back to a new context menu). That happened on two computers OneDrive version 25.149 (I enabled preview as I thought it may solve the problem, the issue happened once I was on the production version) I found an old topic there with registry key deleting, but I don't have these keys. My menu looks that: No option for OneDrive - share, download, save on disk, previous version. OneDrive is set to files on demand. Is there any option to restore this option? Without resetting OneDrive/reinstalling it?Forcing share to Onedrive business
Background: I have Onedrive personal & business both set up and working. I have a shared link that I want to connect to my onedrive business. Onedrive auto logs in to my personal account regardless of the chrome profile, login status of either onedrive, browser used etc. Apparently the ultimate solution is: open an incognito window, paste the sharing link which opens onedrive online un-signed in. Now: I enter my business account login (a *.onmicrosoft.com account) and before even getting a password screen I get Interestingly (to me), if I open the same browser, type onedrive.live.com, click signin and enter the same business account it logs in fine. Please help, thanks in advance. Mullin
Restoring whole One Drive
Hello, I was clearing one of my devices before giving it away. It seems to have deleted a lot of files and folders on One Drive - which I thought was separate from an individual device. How do I get these files and folders back - not sure if they are all in the recycle bin. Thanks in advance MartinHow to Encrypt files on One drive
Is there a way to encrypt photos and files on One Drive so that no one can access them even it they get hacked? I have read about bitlocker but not sure how it works. Someone said I need to encrpt my files first then upload them to onedrive? What about the ones already on One drive? Do I delete those first? Appreciate any adviceUnable to access Onedrive through manager
Attempt to login to one drive through manager and stuck on this before a screen white out. from dev tools Walked through this: https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c and it did not help. Stuck doing the same loading error out in manager. Also attempted to reset onedrive directory. Same issue. When attempting to open or move files in the onedrive directory I get: Error 0x8007016A: The cloud file provider is not running Unsure if stuck in sync or what. This is day two of this occurring even after comp reset. Never ran into this issue before. Unable to find any indication of Microsoft onedrive being down either so this error is a bit confusing to me. Thanks for the help in advance!
Issue with OneDrive
Hello Please i need your help on this issue. We have Issue with One drive. On Onedrive.live.com it takes me automatically to the personal profile. It difficult to share and use files. i had to click reopen to access onedrive.live.com. I need my OneDrive files to be all in one place. This was not a problem before. I cannot have the app only show my work profile and the website only personal profile.
Events
We know you're here to work smarter and get things done—and OneDrive is ready when you are. Join us on October 8, 2025 at 9:00AM PT for our 3rd annual OneDrive digital event with a powerful lineup of...
Online
Recent Blogs
- 2 MIN READJoin the OneDrive product team live each month on our monthly OneDrive Customer Office Hours to hear what's top of mind, get insights into roadmap updates, and dig into a special topic. Each cal...Sep 16, 2025
- 3 MIN READCopilot actions are available for OneDrive files in File Explorer For many of us, our digital lives are organized within the familiar folders and files of OneDrive. Whether it’s cherished fami...Sep 04, 2025
