Recent Discussions
Since April 16, 2026, OneDrive no longer syncs any new .lnk files
Hello, I have a strange issue with OneDrive and Windows shortcut files (.lnk). Since April 16, 2026, OneDrive no longer syncs any new .lnk files I create. All .lnk files created before that date still sync normally. Every new .lnk file immediately shows the “–” status (Not syncing). The target file is inside OneDrive, fully synced and available locally. Older .lnk files in the same folder sync correctly. The problem persists after full OneDrive reset, clearing cache databases, full resync of about 200,000 files, Windows 11 reinstall (Home, Pro, Insider), Windows 10 test on another PC, Smart App Control disabled, no third‑party antivirus. The issue is identical on all devices. The problem started exactly on April 16, 2026, right after several Smart App Control warnings that blocked opening documents through newly created shortcuts. Since that date, no new .lnk file has ever synced again, while all older ones still sync. This makes me think that a Defender cloud reputation flag or something similar may have been applied to my account and is now blocking new .lnk files at the server level. Could someone from the OneDrive team please check whether my account has a cloud security flag or reputation rule incorrectly applied, and reset it if needed? This issue has been going on for almost a month and prevents me from using shortcuts in my OneDrive structure. Post‑scriptum: Thanks to Copilot for helping me through multiple Windows resets and reinstallations to rule out every local cause. This message was also written with its assistance to request help from the community.My previous OneDrive post was incorrectly flagged as spam
EN: Hello, My previous post titled “OneDrive no longer syncs new .lnk files since April 16, 2026” was automatically flagged as spam. This is a false positive. Could a moderator please restore it so I can continue the discussion? Thank you. FR : Bonjour, Mon précédent message intitulé « OneDrive no longer syncs new .lnk files since April 16, 2026 » a été automatiquement marqué comme spam. Il s’agit d’un faux positif. Pourriez-vous le restaurer afin que je puisse poursuivre la discussion ? Merci.
OneDrive newbie
I have resisted using OneDrive for years because way back then it took photos from an amazing vacation off my phone before I was done editing them on my phone. I swear I did not have it set to automatically backup if I was running out of space on my phone, but that's what the customer service person said. And I can't batch download them back to my phone (to my knowledge), just one at a time. Why would a home user want to use OneDrive? Every time I try to open OneDrive to delete files there (just to keep it clean, and yes, not use it) it immediately starts synching to my computer, and if I stop that, I can't see my pictures on OneDrive. It says I have to be connected or something like that. Again, you can tell I'm a newbie because I'm not even sure what to do with it. Any information and advice would be incredibly welcomed. Thank you.
OneDrive Archival of Unlicensed Users
The change enforcing archival of unlicensed OneDrive users after 93 days was announced in January of last year but seems to be hitting tenants very gradually. https://learn.microsoft.com/en-us/sharepoint/unlicensed-onedrive-accounts?WT.mc_id=365AdminCSH_spo I'm curious what other organizations are doing to tackle this change and how widespread the rollout has been so far. When the change was announced, did your organizations do anything to prepare? For those of you who are already seeing archival in your tenant When did it actually begin? Particularly for very high volumes of unlicensed accounts, how are you handling this? Have you had any luck with Purview content search and export for retrieval of files?
OneDrive file blue in progress icon meaning?
I uploaded some videos to my OneDrive Photos section, but they don't show up under Photos. It shows up under Files -> Photos with a blue in progress icon next to it. This didn't happen a month ago, and I couldn't figure out what the icon meant. At first, I thought it was syncing, but it's been 11 hours, and it's still there. Any ideas? thanksOneDrive “Share” window stuck loading from File Explorer (works on web)
Description: Hi all, I'm experiencing an issue with OneDrive where the "Share" option from Windows File Explorer gets stuck indefinitely loading (blank window with spinner). Details: The issue occurs only when using right-click → Share from File Explorer Sharing works correctly from OneDrive web interface Issue is affecting multiple users in the same environment OneDrive sync itself is working normally Troubleshooting already performed: Reinstalled OneDrive completely (clean install) Cleared local cache and removed residual folders Reinstalled Microsoft Edge WebView2 Runtime (Evergreen x64) Cleared Windows Credential Manager entries Reconnected Work/School account (WAM reset) Tested on different networks (including mobile hotspot) Windows fully updated Environment: Windows 11 (corporate environment) Microsoft 365 / OneDrive for Business Observation: The issue seems isolated to the File Explorer integration (possibly WebView2 or WAM-related), since web sharing works fine. Has anyone experienced this behavior recently or is there any known issue with the OneDrive Explorer integration? Thanks in advance.Onedrive Web search : "Location" column always shows "My Files" for folders path
reproducible bug in the OneDrive web search results Summary: the "Location" column systematically displays "My Files" for folders, regardless of their actual location in the directory tree. This does not affect files — files correctly display their real path in the same column. Expected behavior: The "Location" column should display the actual parent path of the folder (e.g. My Files > Subfolder A > Subfolder B ...). Actual behavior: The "Location" column displays "My Files" for every folder result, regardless of where the folder actually sits in the hierarchy. Note: The same search correctly shows the real path for files inside those same folders. The issue is exclusive to folder-type results. Environment: Account type: Personal Reproducible: Yes, 100% consistently Impact: This makes it impossible to disambiguate between folders with the same name located in different parts of the tree when using search. Please let me know if additional information or screenshots would help. Thank you.
Unable to restore one drive personal vault file
Im trying to restore my onedrive file that I did not even deleted from personal vault I simply renamed it and somehow it got auto deleted now when Im trying to restore the file Im unable to restore it. You can in right panel it is "Waiting" indefinitely Please help I need these files urgently. ASAP.Upgrading 365 Personal bought from Google Play
I previously bought OneDrive 365 Personal from the Google App Store and now want to upgrade to 365 Family purchased from Microsoft (to take advantage of the Workplace Discount Programme available from my employer). It seems that I can't do a simple upgrade however - Microsoft Support states If you bought Personal via Apple/Google Play, cancel it there first and wait for it to expire before purchasing the Family plan on the web. How can I do this without losing the 800gb of photos and files currently saved on OneDrive?
Critical OneDrive Data Loss – Files Disappeared Without Any Trace While Folder Still Exists
I am experiencing a serious data loss issue in OneDrive. One of my folders ("PHOTOGRAPHER") and all its subfolders still exist, but ALL files inside have disappeared completely. Important facts: Files were uploaded and confirmed to exist No deletion activity in logs Nothing in Recycle Bin Restore OneDrive does not recover them Personal Vault was never used This is NOT a user error and NOT a typical missing file issue. I have already contacted support multiple times, but I keep receiving the same template troubleshooting steps without any real investigation. My case was even closed without resolution. This appears to be a sync overwrite, corruption, or system-level data loss. As a paying customer, this raises serious concerns about data integrity and reliability of OneDrive. Has anyone experienced this before? Is there any way to recover data beyond the standard user tools? How can this be escalated to engineering level? This is critical data for me and I would really appreciate serious guidance. NB : I have attached a screenshot of the folder structure, including multiple subfolders, to clearly show that the folders still exist while all files inside them have disappeared.
Impossible to login
Hi, I was connected with Onedrive with one account A and I could see it in my File Explorer. Now I had to close that account (external email) and I created a new account B (outlook.com). I unsync the account A ... but now I can't connect account B the loading page of "Microsoft OneDrive" icon is not working and ... I can't see my onedrive in the File Explorer... Any idea? And I have not started yet to move all file from onedrive account A to onedrive account B thanks for your help Francesco
Account hacked - no real help anywhere
6h ago my account got hacked by some twerp from Russia. I wasn't quick enough to stop him as he changed my email, alt email, password, removed passkeys, 2FA and whatever else. Even clicking the "this is not me" on the recent sessions didn't do anything. Only one mail was given and that was the one that prompted me that something was wrong (had to check for phising too so lost precious seconds). I got logged out of my account completely and have been doing the same back and forth with microsoft "support" for the past hours. After filling in the Account Escalation form I get a mail stating that all is lost and that i pretty much need to suck it up. 1TB of files (also important ones) just gone? The support chat tells me to keep filling in the form and sending proof that i'm the owner to the email adress given but no reply has come. I need to get in contact with someone who can actually help in order to get my account back. None of the stuff works, the online forms loop me, I can't send codes cuz everything goes to the hackers account. Why can someone from Russia just login on my account and within 3 minutes change everything and there's NOTHING i can do about it? Why isn't anyone truly helping to get my files and account back - cuz everything connected to that account is of course gone too. Posting this from this account since the other one... is unusable for above reasons. I need help, I need all my files back.OneDrive on MacOS Eating Up Huge Amounts of Storage
Hardware: M3 Max MacBook Pro 14" (14 Core CPU/30 Core GPU, 36GB, 1TB) Software: MacOS 26.4 OneDrive Version: 26.002.0105 (Mac App Store version) I use OneDrive to sync files between my PC (primarily used for gaming) and my MacBook Pro (pretty much everything else) mostly because I'm paying for Office 365. I've noticed in the MacOS storage storage section of settings, there's something taking up ~170 GB of storage. Digging around, I found the culprit: Library>Cloud Storage>OneDrive is currently sucking up ~143GB of storage. It seems like OneDrive is keeping large numbers of files stores locally. Legitimately have no idea why this is the way it is, or how to solve the issue (or if there is even a resolution). Like, why bother with files on demand when the application is going to store half the files locally, anyway?Enabling OneDrive Health Sync
Hello, once again being victimized by Microsoft 😒 Have a series of users reporting constant sync errors. We've reached out to Microsoft technical support and they just successively told us it was garbage and not to use it. Anyway, trying to get the Sync Health Dashboard to work, based off this document: https://learn.microsoft.com/en-us/sharepoint/sync-health?tabs=windows It's one of those Microsoft documents that the community CAN'T edit, so of course - it's out of date and incorrect. From what I can figure, based on research from other sources, most of this process is now arbitrary, and you have to create a 'EnableSyncAdminReport' in some policy location in the registry. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OneDrive < already exists, but not referenced by documentation Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive < key doesn't exist, but is referenced by documentation. but this sorta 'try it and see' methodology really upsets me. Anyone have any insight to this, and why the documentation team fails to update the documentation, or whether this process will work or not?
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