Forum Discussion
".tmp.driveupload"
I am having an issue where my word doc (set to autosave to OneDrive business desktop app) on my PC is suddenly saved in a ".tmp.driveupload" folder online under a different file name (random numbers), with autosave switched off.
If I do not notice this happening, the change to the document is not saved under the expected folder and file name, resulting in no change made to the file I opened.
The only workaround I've found is to "save a copy" and overwrite the file I opened in the original folder. This only works if I notice the sudden name change and file save in the tmp folder. If I don't, the changes are lost because the tmp file is deleted (to recycle bin) on exit and the tmp folder is not synced to my PC. I have to go online to the OneDrive business website, guess which file it may be, restore that from the OneDrive recycle bin, and hope it is the file I was looking for. The frequency of this happening means that there are numerous tmp files under pseudo file names to scour through.
One-hour plus on the phone with MS Office subscription support is of no help.
15 Replies
I'm having the same problem, but I can't even find my files. If I can figure out how to find the OneDrive recycle bin, I'll try that. How did you get anyone on the phone to help you?
Still the same problem after clearing cache, reinstallation of onedrive, reinstalling office. I'm really getting sick of this problem, you can loose a lot of work, because when you close the file, it is only saved inside the {NUMBER} temp file in you profile .tmp.driveupload . I'm also using a lenovo, coincidence?
They can't put effort in it to fix it, because we are a too small group with these problems?I had the same problem, in my case it was caused by having Microsoft Onedrive and Google Drive syncing the same folder (the one in wich the docs were disappearing). I know that it might not be a "solution", but i just uninstalled one of the two and the problem was solved (a less dramatic workaround could be keeping both apps but syncronize the folder with just one of them)
Were you able to resolve the issue? Please, I would be very grateful.
I had the same problem for a few days. I just Updated Office Applications and it seems to work ok
Facing the exact same issue on my Personal Laptop for some weeks.
I had already tried everything, but nothing seemed to resolve the issue while using OneDrive and Google Drive simultaneously.
I ended up stopping the Google Drive sync and the problem disappeared.
Thanks for the suggestion. I uninstalled Google Drive, and the problem was solved.
It's very frustrating when files disappear or their names turn into numbers. It's a headache without you even realizing it.
Facing the exact same issue on my Personal Laptop. Now, I see the file name changed in top bar to a number then I manually use Save As option and save the file in my desired directory with the original file name.
On my old Laptop, I never faced this issue but the new Laptop I purchased a month ago, I am facing this issue. Things if they help to troubleshoot, I also have Google Drive mapped to same folder. I'll try turning off Google Drive and see if that resolves the problem.
Plus one on the exact same issue. I'm also syncing my OneDrive to my Google Drive. Could that possibly create a conflict on MSFT side? (New Lenovo laptop running Windows 11.)
I've chased this problem for a while now. Don't know if you ever got it resolved. The whole "reset/reinstall everything" is a waste of time, because the root cause is crappy handling of sync issues with Office and One Drive/ShitePoint. That's the technical explanation. 🙂
Don't suppose you figured out another fix? I just do "Save As" on the strangly numbered document, save it to the correct place, overwrite the version there, then sync starts working.
Unresolved, I also use the "save as" fix, and wait for MS to bring back ol Clippy, convinced he'll be more helpful than MS Support.
It appears to be related to the synchronization process where the autosave feature gets disrupted, leading to files being saved temporarily in a different location. Here are several steps you can take to troubleshoot and hopefully resolve this problem:
1. Update OneDrive and Office Applications
Ensure that both OneDrive for Business and your Office applications are up-to-date.
- Update OneDrive:
- Click the OneDrive icon in the system tray.
- Go to Help & Settings > Settings > About and click Update OneDrive if an update is available.
- Update Office Applications:
- Open any Office application (e.g., Word).
- Go to File > Account > Update Options > Update Now.
2. Check OneDrive Sync Settings
Make sure OneDrive is correctly set up to sync your files.
- Open OneDrive Settings:
- Click the OneDrive icon in the system tray.
- Go to Help & Settings > Settings > Account.
- Ensure your OneDrive account is properly linked and there are no sync issues.
- Check Sync Folders:
- Ensure the folders you expect to sync are selected.
- Go to Help & Settings > Settings > Account > Choose folders and make sure the relevant folders are selected for syncing.
3. Reset OneDrive
Resetting OneDrive can often resolve sync issues.
- Reset OneDrive:
- Press Win + R to open the Run dialog.
- Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and press Enter.
- Wait a few moments for OneDrive to reset. If it doesn’t restart automatically, you can manually start it by typing %localappdata%\Microsoft\OneDrive\onedrive.exe in the Run dialog.
4. Check File Paths and Names
Sometimes, issues can arise due to long file paths or special characters in file names.
- Ensure that file paths are not excessively long.
- Avoid using special characters in file names.
5. Configure Autosave and File Collaboration Settings
Make sure that Autosave is correctly configured and that file collaboration features are properly set.
- Check Autosave:
- Open the document in Word.
- Ensure that the Autosave toggle in the upper-left corner is turned on.
- Check File Collaboration Settings:
- Go to File > Options > Save.
- Ensure that AutoRecover and Autosave options are enabled.
- Go to File > Options > Advanced and scroll down to the Save section to ensure collaboration options are properly set.
6. Clear OneDrive Cache
Clearing the OneDrive cache can sometimes resolve syncing and saving issues.
- Navigate to the OneDrive cache directory: C:\Users\[Your Username]\AppData\Local\Microsoft\Office\16.0\OfficeFileCache.
- Delete the contents of the OfficeFileCache folder. (Make sure to close all Office applications before doing this.)
7. Check for Conflicting Applications
Ensure that no other applications are interfering with OneDrive.
- Disable any third-party antivirus or firewall temporarily to see if it resolves the issue.
- Check if any backup software or other sync tools are conflicting with OneDrive.
8. Re-link OneDrive Account
Try unlinking and then re-linking your OneDrive account.
- Unlink OneDrive:
- Click the OneDrive icon in the system tray.
- Go to Help & Settings > Settings > Account > Unlink this PC.
- Follow the prompts to unlink.
- Re-link OneDrive:
- After unlinking, restart your computer.
- Open OneDrive and sign in with your Microsoft account to re-link.By following these steps, you should be able to troubleshoot and potentially resolve the issue with OneDrive for Business and the ".tmp.driveupload" folder.
The text and steps were edited with the help of AI.
My answers are voluntary and without guarantee!
Hope this will help you.
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