Recent Discussions
Add Shortcut to Files fails
My wife and I have a family Office 365 subscription. I have shared a folder with her with permissions to edit. She gets the email confirming this and can open the link and see the files in the folder. When she clicks "Add shortcut to My files" she gets a message "1 shortcut wasn't added". This happens using Onedrive web (through Edge) and on the Onedrive app on her iPhone. On the iPhone she hit "Add Shortcut to Files" and it says "By addding "Folder Name" to your OneDrive, you can sync it on your computers with other OneDrive files". When she clicks OK it says "Adding" and then comes up with a message "Something went wrong". Any ideas?
Search function on Onedrive for iOS not working
I have noticed that the search function on Onedrive for IPhone has stopped working and wondered if anyone else has had the same problem. I contacted MS support directly from within the app and received a reply which acknowledges that it is a real problem that they are working on but who knows when it will be resolved.
Force OneDrive Client to resync folders
Hello, one of our clients experiences some issues with synced and linked Sharepoint sites within OneDrive Client for Windows. Sync status is stated as OK but in some folders, files are just not shown. We can see them in OneDrive online/SharePoint and Teams. When we add new files to those folders, those are synced correctly. How can we force OneDrive to go through all folders to resync the files? It seems that the local OneDrive database is broken. Onedrive.exe /reset is not a real option cause this results in all Sharepoint sites to be unlinked and the user needs to restart the sync manually. They're syncing a lot of sites per user. I'm thinking of setting a registry value or deleting a database file within AppData or something similar to get this to work again. Best regards!
OneDrive stuck on "signing in"
Hi, I'm trying to use Onedrive and Onenote, but it seems to be really terrible 50% of the time. Sometimes when I log on my pc, it says I have to log in, and in doing so, is stuck on a "signing in" loop, until it says some error code about me not having an internet connection. Here's what I've tried: 1. Close and open Onedrive 2. Removing auth from the pc and adding it again 3. Reinstalling Onedrive 4. Change Wi-Fi 5. Do a /reset in Windows run AND cmd 6. Update drivers 7. Install the newest Onedrive from the website 8. Try the app-version found in Windows Store What am I supposed to do? I don't want to restart my pc every time it doesn't work, that's a terrible fix.OneDrive creates an alias instead of storing files at different location
I want OneDrive stores my files at a different location. I chose and set it up normally, as Microsoft's guided. But when I go to my desired location, I see this:       OneDrive didn't store my files at my chosen location at all and creates an alias instead! how do I make OneDrive actually stores my files at my desired location? Thank you!   PS: my Mac is running the latest version of macOS Monterey and OneDrive
OneDrive Direct Download Link
Hi all, My Problem and Question This question pertains to OneDrive for personal use. Microsoft recently made a change to the link format from the embed feature and made my direct download links obsolete. I would retrieve these links from the embed feature in OneDrive and the links looked like what's shown below. The link would directly serve the file to whomever accessed it without them ever having to interact with OneDrive. With the changes Microsoft recently made to OneDrive, is there a new way of getting links that have this functionality? Old link format (no longer works): https://onedrive.live.com/download?resid=XXXXXXXXXXX&authkey=XXXXXXXXXXX My Own Digging I've scoured several forums unable to find any solutions. I have found a temporary solution; however, the links generated via this method only have temporary authentication, so they expire after a day. Perhaps it could be a real solution if I could figure out how to get a permanent auth token for a personal OneDrive file. I'm retrieving the link from the GET request when clicking the download button on a file from a publicly shared link. Link format: https://my.microsoftpersonalcontent.com/personal/{resid}/_layouts/15/download.aspx?UniqueId=XXXXXXXXXXXXX&Translate=false&tempauth=XXXXXXXXXXXXXXXX&ApiVersion=2.0 Thank you to anyone that has input!OneDrive for MacOS - can't search files in Spotlight
Hi When using OneDrive on MacOS I can't search my OneDrive files in Spotlight, making file access more cumbersome. I tried to edit the Spotlight search settings, but I don't see my OneDrive folder there. I checekd the SpotLight settings under preferences - and the "Folders" and "Documents" options are both set. Is this a OneDrive Limitation ? Environment: MacBook Pro (Intel), Ventura 13.6.6How to download a file from onedrive that is marked as virus-infected?
I have a source file that is (I believe erroneously) marked as virus-infected. OneDrive does not allow me to download it. I have even renamed it to a .txt extension, but it still refuses any download. If I try the "open in text editor" option it gives me the following error: To protect your pc and other files we've removed open share and other commands. Contact your admin for options or learn more The learn more link is really not that helpful. As a personal OneDrive user I don't really have an admin to turn to. Google searching tells me the way to download the file is to use PowerShell Get-SPOMalwareFileContent. However, that command is only accessible to SharePoint admins. But I'm only a consumer personal OneDrive user. What I see is that the site seems to indicate that I should be able to download the file regardless of all warnings, but none of the download options and buttons do anything. They don't give an error, clicking on download just does nothing at all. Can anyone help?People Section in Photos on OneDrive app
Why can I not see the 'People' section in Photos on the OneDrive app that is depicted in the following Microsoft support topic titled 'Group photos by people'. The purpose is to enable users to find photos that have particular people in them. Great feature, just can't find it in my OneDrive apps on either my Business or Personal Microsoft 365 services? Group photos by people - Microsoft Support Is this a new feature that hasn't been rolled out yet, and if so when is it coming?Issue with accessing personal vault on OneDrive app post restart
When I opened my onedrive mobile app today the app pushed a message saying that a restart was required. I restarted the app and it told me to set up my personal vault. I've been using my personal vault for several years now so no set up was required. When I logged into my personal vault, all of the files within it were missing. They're available on the online version of onedrive but not in the app version. There's nothing in the recycling bin and there's no recent activity to suggest mass movement/deletion of files. I've restarted the app multiple times, tried with and without wifi, and have tried on different devices - all are showing an empty vault. Has anyone had this problem? Is this a syncing issue or a bug with the new app?
OneDrive Issues
The OneDrive on my laptop isn't allowing me to upload any files as it is saying I don't have any storage available, but when I open OneDrive on the browser, it shows more than sufficient storage as I pay the subscription fee. Is there any reason as to why this is happening? I have contacted Microsoft support, which have been no help at all, giving solutions to problems which is not the issue I'm experiencing. The Microsoft support page is no help at all and trying to raise a support ticket is more or less impossible as the website keeps blocking the request. Now bear in mind i have went again and paid the subscription fee now for a second time to see if this fixed the problem, and no luck, took the money and no difference. I have uninstalled OneDrive from my laptop, I have reset the onedrive, i have tried all imaginable tasks, with no help from Microsoft Support. Does anyone have any solutions to this? Also, would anyone know how to get in contact to get the refund for the duplicate subscription fee?
One Drive not uploading file
Hi When I try to upload a file of about 500MB-1GB or more, it never works, it keeps going for a long time, of the order of hour/s, and then typically right at the end of the upload, or near the end, get the error message shown. Neither option (Replace or Keep both) works, and it takes the whole time again to process as well.One Drive on Mac keeps crashing
Hi, I'm on a Mac version 13.7.2 and I can't upgrade anymore. Recently I was having sync issues with One Drive so I deleted and reinstalled it. It took forever and was trying to sync all the time and using up all my CPU. Today I realised it was off and if I try and open it again, it crashes within seconds. I've updated it and restarted but it hasn't helped. Does anyone have any ideas except reinstalling again? ThanksWindows One Drive shared folder suddenly become shortcut instead of folders
Hi, I am having an issue that I need help with. I have my One Drive account for several years. I have my main account signed in on my laptop. I have 4 other users sharing their folder with edit access to my main account. I add them as short cut to my main account. In the past, on my laptop, they function as folders. Meaning, I can move, delete, add files and they essentially function as a folder. Now, all my shared folder from my other users suddenly becomes short cut. When I open the folder, it brings me to the browser for me to sign in and view them. This never happened before and I am not sure what caused it. Please help. Edit Update: I am able to fix this by logging into One Drive with my other user account. Seems like not all accounts are affected only some. I know its not a fixed but at least a temporary solution. The problem seems to be on Microsoft side and I hope they fixed it soon or else I will be going to Google Drive. Update 2: This issue was ongoing since June 7, 2024. As of today, June 19, 2024 it still has not been fixed. Also, one of the Always on device folder on my laptop start deleting stuff on its own. I had to disble the always on device to get it to stop. Great job Microsoft, the most valueable company in the world. I think I will be moving to Google Drive.Have 1TB available but OneDrive wont upload and says "Not enough cloud storage"
I bought Office365 today and I have only 3gb on my account used out of over 1TB of space however when I try to sync it just says "Not enough cloud storage" "you don't have enough space for this file". This is very frustrating. I check my settings, I emptied my trash, I re-linked the account. None of it worked. I went through the Troubleshooting machine and did all the steps and nothing helped. I did get an error saying one drive could not be restarted. Anybody have any suggestions? Very frustrating to spend money and have this happen.
Unlink OneDrive folder in Windows 10
Hello I have problem with OneDrive. User is not signed in OneDrive but the folder 'C:\Users\%username%\OneDrive - My Org' exist and you can browse all file names and open files which are cached locally. I have found out that you can clear saved user credentials by deleteing this json file (https://support.microsoft.com/en-us/office/clear-onedrive-cached-credentials-5b7d944e-89ce-4fbd-812c-a1d93645cfd1) but this does not help because the user is not logged in OneDrive. del /q /f "%userprofile%\AppData\Local\Microsoft\OneDrive\settings\PreSignInSettingsConfig.json" In this document https://learn.microsoft.com/en-us/sharepoint/troubleshoot/sync/onedrive-local-folder-name-not-updated it's guided to unlink the user account from OneDrive Settings but this cannot be done because user is not logged in OneDrive. I have also deleted this reg key as suggested in the document but this this did not help. reg delete "HKEY_CURRENT_USER\Software\Microsoft\OneDrive" /f 2>nul Only solution so far have been backing up all files, then removing the whole user profile but this is not practical. I would like to unlink the OneDrive by using PowerShell or a batch file.
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