Files are gone, folderstructure is there
Dear community, I have a one drive account with a extensive folder structure. Today I noticed that the folderstructure is intact (on my laptop and online) but the files are mostly gone for 90%, here and there a folder with some files. My account is a personal 356, have 1 terrabyte. I tried to restore the drive through the instructions I found online by Microsoft, go to settings, one drive restore, check recycle bin, etcetera. Nothing helped. I did not deleted the files manually. I honestly do not know what to do? Tried to get in contact with Microsoft but that is totally impossible. Is there anyone that has expirienced this also? I use onedrive now for many years and never had this. Please help
Account hacked - no real help anywhere
6h ago my account got hacked by some twerp from Russia. I wasn't quick enough to stop him as he changed my email, alt email, password, removed passkeys, 2FA and whatever else. Even clicking the "this is not me" on the recent sessions didn't do anything. Only one mail was given and that was the one that prompted me that something was wrong (had to check for phising too so lost precious seconds). I got logged out of my account completely and have been doing the same back and forth with microsoft "support" for the past hours. After filling in the Account Escalation form I get a mail stating that all is lost and that i pretty much need to suck it up. 1TB of files (also important ones) just gone? The support chat tells me to keep filling in the form and sending proof that i'm the owner to the email adress given but no reply has come. I need to get in contact with someone who can actually help in order to get my account back. None of the stuff works, the online forms loop me, I can't send codes cuz everything goes to the hackers account. Why can someone from Russia just login on my account and within 3 minutes change everything and there's NOTHING i can do about it? Why isn't anyone truly helping to get my files and account back - cuz everything connected to that account is of course gone too. Posting this from this account since the other one... is unusable for above reasons. I need help, I need all my files back.
OneDrive on MacOS Eating Up Huge Amounts of Storage
Hardware: M3 Max MacBook Pro 14" (14 Core CPU/30 Core GPU, 36GB, 1TB) Software: MacOS 26.4 OneDrive Version: 26.002.0105 (Mac App Store version) I use OneDrive to sync files between my PC (primarily used for gaming) and my MacBook Pro (pretty much everything else) mostly because I'm paying for Office 365. I've noticed in the MacOS storage storage section of settings, there's something taking up ~170 GB of storage. Digging around, I found the culprit: Library>Cloud Storage>OneDrive is currently sucking up ~143GB of storage. It seems like OneDrive is keeping large numbers of files stores locally. Legitimately have no idea why this is the way it is, or how to solve the issue (or if there is even a resolution). Like, why bother with files on demand when the application is going to store half the files locally, anyway?
OneDrive for Android: Camera Backup keeps uploading screenshots
Hi all, Every so often when I check OneDrive, I see my Android phone has uploaded screenshots as well as camera photos. In the Android app, when I check the Camera Backup setting, the "Back up device folders" has the setting "Camera, Screenshots" However, when I click that value, and go into the "Organise new backups in subfolders" list, the Screenshots folder is _not_ actually selected as one to be uploaded. If I turn the folder on, then off, OneDrive will temporarily not upload images from my Screenshot folder. But eventually, it decide that again it should do this. How do I make this behaviour stop permanently? P.
anyone else keeping files on two clouds just in case onedrive goes down?
hey everyone seen a few posts here about files going missing or sync just stopping randomly and it got me thinking about how much we all just trust one cloud completely my situation is i have onedrive for work, google drive for stuff i share with clients, and dropbox still has old project files from years ago that i never got around to moving. so im constantly opening three different tabs just to find one file. pretty annoying honestly couple months back onedrive just didnt sync a folder for a few days. i only found out when i needed something on another laptop. nothing was actually lost but it made me a bit nervous about having everything in one place with no backup plan so i started looking for something that just shows all three drives together. found a tool called All Cloud Hub (allcloudhub.com) and been using it since. it puts all your connected drives into one dashboard so you can search across all of them at once instead of checking each one separately. you can also move files directly from onedrive to google drive without downloading anything to your computer first which saves a lot of time it connects through oauth so your login details never go to them and your files stay in your own accounts. nothing gets copied to their servers. free plan covers up to 3 cloud accounts which was enough for me wont fix microsofts sync issues obviously but at least if something breaks on one side your files are still somewhere else does anyone else do something like this or is it just me being paranoid lolURGENT: OneDrive Restore Completed but Files Missing – No Engineer Assigned Since Dec 27
Hello, I am posting here as a last resort after more than 6 weeks of unresolved support. On December 26, 2025, I accidentally deleted a large number of files and emptied the Recycle Bin. On December 27, 2025, I immediately initiated a full OneDrive restore to a snapshot from December 19, 2025. The restore job shows: • Restore status: Completed • Thousands of restore events processed • However, hundreds of events failed (Save Conflict, Item Not Found in Recycle Bin) My storage usage dropped significantly (from 10+ GB to ~2.7 GB), and thousands of photos never reappeared. Restore logs show: • Multiple “Save Conflict” errors • Multiple “Item Not Found in Recycle Bin” errors • Backend SharePoint references (SPException) I opened an official support case on December 27, 2025. The current status still says: “A support agent is being assigned to your request.” No OneDrive engineer has contacted me in over a month. I am a paying Microsoft 365 subscriber. My questions: 1. Is there a way to confirm whether backend snapshot data still exists? 2. Does “Restore Completed” guarantee that the backend restore fully executed? 3. Can Save Conflict errors prevent large portions of data from being re-materialized? 4. Is escalation to the OneDrive backend team still possible beyond front-line support? This is not a basic user error case. The restore logs clearly show backend-level operations. If anyone from the OneDrive engineering team is monitoring this forum, I am urgently requesting technical escalation. Thank you.
OneDrive Photo Memory email template
Is there a way to provide feedback on the "photo memory" email template for OneDrive? It recently changed in a way that seems like it was not written proper English or for the US locale my account is in. Maybe it was AI-generated and not proofread? Note how it used to have the subject of "Your memories from this day" and indicate dates like "Month DD". Now as of Feb 12 it instead in the subject has a shouty (with the exclamation mark) backwards (to a US user) of "DD Month!", which reads very strangely, and the "Over the years" text after that is an odd fragment. It seems this string was not properly reviewed and should be revisited. The email itself is also really odd and has leading zeroes for single digit day numbers, which is also demonstrative of a lack of attention to detail: The call to action of "Check it out" also is oddly written and would benefit from "Check It Out" as the casing, or a more natural string like "Open in OneDrive" which actually is descriptive of what happens. Also: one thing that has always bugged me about the email template before the recent change was that the email itself does not indicate which year a photo came from. It should not require I jump into the OneDrive app to check what year a photo is from! (I realize this is the OD4B forum but not sure where else to submit this feedback other than directly pinging people I used to work with at Microsoft) Thanks for reading!
Files-On-Demand status on OneDrive for Mac is confusing
Setting the scene: I'm on an M1 MacBook Pro, MacOS Sequoia 15.5, OneDrive for Mac v.26.017.0126.0002 (standalone) Mystery #1: Okay, so I've got a folder chock full of large files (all neatly placed in nested subfolders, of course). This one folder totals about 400 GB, in fact. For obvious reasons I had set that folder to be cloud-only by electing it and choosing 'Free Up Space' from the contextual menu. It took a while to unload all that data but eventually my finder window showed '900 GB available' instead of '500 GB available', which is what it has said previously. Great. Except that when I looked at the actual folder in ~/Library/CloudStorage and used Cmd-i to 'Get info' on that folder, the info window said that the folder size was… 400GB. The third party disk analysis tool Daisy Disk also reported that folder as being 400 GB in size. Surely if the files have been released back to the cloud and only placeholder 'stubs' remain on the local file system, that folder should have a much smaller size. So what's up? Mystery #2: I want to make a cloned copy of my Mac for backup purposes and I want to include my OneDrive content in that backup (in case the Microsoft OneDrive servers explode, or get overrun by fire ants, or something). I know that there's no point backing up the placeholder stubs — they've got no real data in them (or do they? See Mystery #1) so I select that big old 400GB folder and select 'Always keep on this device'. The menubar icon shows activity, and I can see the individual files downloading if I click that menubar icon. About 20 hours later (because 400 GB) OneDrive finally reports 'Your files are synced'. And the Finder, sure enough, tells me that I now only have 500GB available, not 900 GB. HOWEVER, that folder, and each folder and file inside that folder, has both a 'downloaded locally' checkmark icon (dark grey) AND a 'in the cloud' icon (cloud with a downward arrow in it). Cmd-i (Get info) on one of the subfolders reports a theoretical size for that subfolder of ~230 GB but with only 11.4 MB on disk. If I click on the cloud-with arrow icon then OneDrive seems to redownload the file or folder-and-contents. At least I assume that that's what it's doing; this time the OneDrive menubar icon does NOT show activity, nor do any files show as being processed/downloaded if I open up that menubar window. But whatever the process is, it seems to take about as long as I would expect the download to take and the cloud-with-arrow icon turns into one of those 'time-remaining' icons that looks like a pie chart being filled up. So far I've only done this with small folders as an experiment, because if I'm right about what's going on then that 230 GB folder is going to be showing that pie chart icon for a LOOOONG time. So WTF is going on? If 'Always keep on this device' hasn't actually downloaded the full-fat versions of my files then what the heck was OneDrive doing all through the night and the whole of today? Pretending to download it just to mess with me? Do I actually have to download it twice? Can somebody either explain how and why this is the way that OneDrive is supposed to work (I can't believe that it is), or tell me what I'm doing wrong, or suggest a solution? Or even just confirm to me that I've not gone crazy?Can't delete file on OneDrive for Android - Kindle Fire HD 10
I created a new Word Document on my Kindle Fire HD 10 tablet using the Office 365 app. It created Document (1). I looked for a "rename file" function but had to settle for "save as".So I have two files. I saw nothing on Office 365 to delete the file. Went to one drive and found it. Tried to delete it there. It tells me that "It will be moved to the recycle bin and removed from all your synced devices." However, it doesn't delete the file and inexplicably doesn't give an error mesaage. This occurs even when the Office 365 app on the Kindle Fire is closed.
