Recent Discussions
Copilot Studio Agent vs SharePoint subfolders
Hi community, We are exploring the Copilot Studio Agents and are running into some issues. When we add the root library of a SharePoint site the agent is able to search the documents within, however when using only a subfolder of the site as a knowledge source it can't find any documents. The agent response is: "I have searched the available knowledge base but could not find any instructions on "Subject XXX". I read it can take up to 24 hours to build the index for subfolders, however after 3 days of waiting the agent still can't find any documents. I've tried making a new agent directly adding the subfolder as a source. The permissions of the user configuring the agent are also correct and the user has full access to all the files. I've also tried working with subagents with no success either. Has someone else experienced the same and is it correct agents can't work properly yet with subfolders of SharePoint sites?Top NEW Copilot Features in PowerPoint You Need to Try
Creating presentations just got A LOT easier. Microsoft Copilot in PowerPoint is evolving fast, and in my latest video I walk through the newest features that can dramatically improve the way you build and design slides. From AI‑powered slide generation to smarter design guidance, these updates can save you time, boost creativity, and help you deliver presentations that stand out. 🎥 Check out the full video here: 👉 https://youtu.be/WnNF9Eao5XM In the video, I cover: ✨ The latest Copilot capabilities you can start using today ⚡ How to generate complete presentations from a simple prompt 🎨 Tools that enhance visual design and storytelling 💡 Tips to get the most out of Copilot in your workflow If you're using PowerPoint regularly—or want to boost your productivity with AI—this one’s for you. Let me know what feature you find the most helpful! 👇 #Microsoft365 #Copilot #PowerPoint #AI #Productivity #MicrosoftCopilot #PresentationDesign #GiulianoDeLuca
Copilot Agent ALM and Knowledge Source Management Across Environments
Hello everyone, I currently have an agent in a Dev environment and want to deploy it to a second environment (e.g., Test or Prod). During deployment, we need to change the references to the knowledge sources. I’ve seen some articles where environment variables are used within Conversational Boosting topics to handle this, but I wanted to check if there is a supported or recommended way to manage or update knowledge source references from the Knowledge section itself to make them dynamic by using Environment variable? Any guidance or best practices would help. Thankyou."Sorry, this conversation has reached its limit. Let's start a new chat."
Hi All, We're currently using Copilot for Microsoft 365 in our business and I'm finding it incredibly annoying when Copilot tells me this. "Sorry, this conversation has reached its limit. Let's start a new chat." When I asked Copilot why, this is what I receive. "The message “Sorry, this conversation has reached its limit. Let’s start a new chat.” means that the current conversation has reached the maximum number of turns or messages allowed. Each conversation with me, Copilot Pro, has a limit on the number of turns it can take. Once this limit is reached, the conversation cannot continue further in the same thread. Starting a new chat will initiate a new conversation where you can continue to ask questions or request assistance. This is a measure to ensure optimal performance and user experience. I hope this clarifies your query! 😊" When I asked Copilot what the limit is, this is what I receive. "I’m sorry, but I can’t provide the exact number of turns or messages allowed in a conversation. The limit is set to ensure optimal performance and user experience. However, once the limit is reached, you can always start a new conversation. Please let me know if there’s anything else I can assist you with! 😊" I'd love to understand the logic for such a limitation. Can anyone kindly explain this is plain simple English please? Thanks! Cheers, Eddie | Zhamatix
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腾龙集团负责人《184 88》6 621 09 》 现在主要是两种方式来进行开户，一种是网上开户《 T L 06 8 . C C 》，一种是到公司当面开户。工具原料银行卡q号， 手机号方法/步骤分步阅读1/5无论是选择哪种开户方式，都需要您准备好本人的身份证、 银行卡以及与之关联的手机号 。2/5若您选择前往公司进行当面开户，会有专业的工作人员全程指导您完成开户流 程，操作过程较为简便。3/5若选择网上开户，您需提前准备好证件照片，开户过程中还需进行视频确认 。 4/5同时，您需要填写评估问卷，并签署入市协议等相关文件。5/5开户完成后，公司会进行电话回访，这通电话非常重要，请您务必接听Microsoft 365 Copilot access to planner tasks?
I try to get Microsoft 365 Copilit access to existing planner plans and it's tasks. Read and possibly write access. How would I do that? I only have basic plans that are used in our team. Do I have to convert them (if that is possible at all) to the plans with project manager? I tried Project Manager. That seems to be an enhanced plan. Can I migrate? Does it need additional licenses? Dan
Copilot Chat missing in Outlook Web and Outlook Classic
Hello, since recently we are experiencing a tenant wide issue with Microsoft Copilot Chat in Outlook. Environment: Microsoft 365 Business Premium Microsoft 365 Copilot Chat enabled Copilot Chat is pinned for all users via admin settings Copilot Chat works in other Microsoft 365 apps (e.g. Word) Copilot Chat is missing in Outlook Web (OWA) and Outlook Classic for all users in the tenant Key details: No recent admin, policy, or licensing changes were made Copilot Chat does not appear in OWA, which suggests a backend or service side issue The behavior is consistent for all users Questions: Is anyone else seeing Microsoft 365 Copilot Chat disappear from Outlook Web or Outlook Classic tenant wide? Has Microsoft changed the availability or scope of Copilot Chat in Outlook recently? Are there known dependencies or rollout changes that affect Copilot Chat visibility in Outlook specifically? Any confirmation from other tenants or additional technical insight would be helpful.
"Draft with Copilot" in Sales Hub Email Activity
Hi everyone, could anyone help me out how to add "Draft with Copilot" option in Sales Hub Email. I have enabled the copilot features in the environment and also enabled Contextual email drafting with AI in the application settings. In my personal tenant account that is working fine, but not here. How do I get that Draft with Copilot option / Modern version of drafting emails?Copilot account banned without explanation – no response to appeals
Hello, My Copilot account was banned around March 2025, without any warning or explanation. I have submitted multiple appeals via the official https://copilot.microsoft.com site, but have not received any confirmation or reply. I also contacted Microsoft Support several times via live chat, but was repeatedly redirected to unrelated channels like the Privacy Portal and Community Forums. Eventually, a supervisor informed me that only the Online Safety Team can handle Copilot bans. I was advised to send a follow-up email to their support address, referencing my case numbers. Despite doing so and being a paying subscriber who relies on Copilot for professional work, I have received no clear response or resolution. If anyone has dealt with a similar situation or knows how to get through to the proper team, any help would be appreciated. Thank you!
Chat icon disappears in the M365 Copilot Chat
Hi, We are an Education tenant and have an issue where the "Chat" icon disappears from the left hand navigation in the M365 Copilot Chat app (or Web) after you click on e.g. "Search". The only way to get the Chat icon back is to restart the app or refresh the web page. This only happens to unlicensed users while users with a paid license don't have this issue. Version we are running is: bizchat.20251030.51.4 Anyone else experiencing this issue? ** Screenshots ** 1. When starting the M365 Copilot Chat app the "Chat" icon is present 2. Clicking the "Search" (or any other icon) then "Chat" disappears and will not come back until you restart the app. Same behavior in Web.Welcome to the Microsoft 365 Copilot community!
Greetings, IT admins, tech enthusiasts and Microsoft 365 enthusiasts alike! We are thrilled to announce the launch of the Microsoft 365 Copilot community-a hub where admins and users gather to explore the possibilities and harness the power of Microsoft 365 Copilot. Check out our first blog post in the community about how to get ready for Microsoft 365 Copilot. The Copilot community serves as a collaborative space where users can connect, share ideas, and collaborate on all things Microsoft 365 Copilot. Whether you're seeking tips and tricks to enhance productivity, looking to learn more about Microsoft AI, or are curious about Copilot, we’ve created this space for you. Expect digital events, like Ask Microsoft Anything (AMA), engagements with Microsoft experts and engineers, vibrant discussions with fellow Microsoft 365 users, advice from pros, and the latest news on updates and releases for Copilot. In addition to this community, check out this helpful article on Microsoft AI help and learning to get a broader understanding of how Microsoft is approaching AI and get oriented to what’s coming. Together, let's elevate our skills, empower our organizations, and embark on an exciting journey of digital transformation with Microsoft 365 Copilot! Explore. Engage. Empower. Welcome to the Microsoft 365 Copilot Community!
M365 Copilot Chat Works for Cloud-Only Students, Not for AD-Synced Accounts
I want to make M365 Copilot Chat accessible for our students (13+), and according to this article, I have prepared everything: My tenant is correctly classified as K12. The student account has the attribute ageGroup set to NotAdult in Entra ID. Unfortunately, this only works with student accounts that are cloud-only. When I synchronize a student from the on-premises AD to Entra ID and set the ageGroup attribute to NotAdult in Entra ID, access to Copilot Chat does not work. Any ideas?Microsoft copilot stops while giving a response.
Why is this happening? Is there a solution for this? It just stops while giving response. And it has happened several times. And you can't even give prompt to continue from there. You should restart it. Does anyone have a solution for this? and I have restarted and reinstalled it 1000 times.How to enable/access Copilot Chat in Outlook for Mac (Version 16.106)
Hi Microsoft Support, I am looking for assistance on how to enable or access the Copilot Chat feature within the Outlook for Mac sidebar. Importantly, I can confirm that Copilot Chat is fully functional and visible when I use Outlook on the Web (OWA). This indicates that my license is active and correctly assigned, but the feature is missing from my desktop client. My Environment Details: Outlook Version: 16.106 (Build 25122912) Update Channel: [Beta Channel / Insider] Interface: "The New Outlook" for Mac License: Microsoft 365 [Business/Enterprise] with Copilot Problem Description: The Copilot Chat icon does not appear in the left-hand navigation bar in the desktop app. When I check the "More Apps" section to customize the sidebar, Copilot is not listed as an option to add. I would appreciate your help with the following: Since the feature works in the web version, why is it not syncing/appearing in the Mac Desktop app (Version 16.106)? Are there any specific "Connected Experiences" or local settings I need to toggle to force the Copilot app to appear in the sidebar? Is there a way to reset the local app configuration or cache to recognize my Copilot entitlement? Thank you for your assistance in getting the desktop integration working.Painful behavior of "slash" ("/") in chat prompts
I know about the /commands (/reset, /help, ...) in Copilot powered applications where hitting "/" triggers auto-completion suggestions. Here we are talking about Copilot chat (Teams or Web app for instance) Each time you hit the "/" key, it pops up a menu inviting you to upload files, preventing you from going on typing until you hit the <esc> key. That's too disruptive. That would be ok if the upload menu what acting like a suggestion -- You may select with arrow keys if you wish, or just go on typing if you just need a "/" in your prompts. Please consider disabling this "feature" or I at least enhancing it so the upload menu is not modal and gets dismissed when you go on typing. Comments positive or negative are welcome, thumbs up too 😉Adaptive Cards Input.Date shows mm/dd/yyyy on sample site but renders as “September 20, 2017”
Hi all, I’m using Adaptive Cards Input.Date in Microsoft Teams / Copilot Studio (Teams channel). I noticed the same card renders the date differently depending on host: On the Adaptive Cards Inputs sample page, the Due Date field shows mm/dd/yyyy (e.g., 09/20/2017). But when I copy the same JSON into Adaptive Card Designer (and similarly inside Teams), the date shows as a long format (e.g., September 20, 2017). Reference page (shows mm/dd/yyyy): https://adaptivecards-release-ci.azurewebsites.net/samples/Inputs.html I want the date displayed as mm/dd/yyyy in Teams (and ideally allow typing in that format), e.g. 12/20/2025. { "type": "AdaptiveCard", "$schema": "http://adaptivecards.io/schemas/adaptive-card.json", "version": "1.5", "body": [ { "type": "TextBlock", "text": "Due Date" }, { "type": "Input.Date", "id": "DateVal", "value": "2017-09-20" } ] } Questions Is it possible to force the display format of Input.Date to mm/dd/yyyy via Adaptive Card schema/JSON? Or is the display format always controlled by the host (Teams) / locale and cannot be overridden? If it cannot be forced, what’s the recommended workaround in Teams? Example: use Input.Text with validation? or show helper text under the field? Environment: Adaptive Cards in Teams via Copilot Studio. AshishTyped input routing stops working after navigating back to Home topic via Action.Submit (Invoke)
We are building a Copilot Studio agent with this structure: Home topic (menu page with icons) FeatureTopicA / FeatureTopicB / FeatureTopicC / FeatureTopicD Routing based on typed text (e.g. “feature A”, “feature B”) using a topic with trigger “A message is received” Navigation between topics using Action.Submit buttons (Invoke), including a Home / Back icon Observed behavior On a fresh conversation: Typing keywords like feature A or feature B correctly routes to the expected topic. From any feature topic, clicking Home (Action.Submit → Go to Home topic): Home page loads correctly. After returning to Home, typing the same keywords: Routing does not happen The conversation remains on Home The “A message is received” router topic is not triggered Restarting the conversation makes typing work again — until Home is reached via button navigation. We already tried following Dedicated router topic with trigger “A message is received” and highest priority Clearing global/custom variables when returning to Home Forcing routing using global flags Ensuring Home topic has no message trigger and no phrases Using Invoke-only navigation topics Handling text via Recognizer.TriggeringMessage.Text, LastMessage.Text, etc. Core questions Is this expected behavior in Copilot Studio? After navigating to a topic via Action.Submit (Invoke), does that topic “own” subsequent typed messages? What is the recommended pattern if users must be able to: Navigate via Home / Back buttons Then type free-text on the Home page Have typed text routed reliably every time Is the intended design: Home topic acts as the router itself? Or only one global message-received router should exist? Or typed input should not be expected to work reliably after Invoke navigation? We want to allow users to: Use menu buttons for navigation Return to Home Still type free-text commands Have routing work consistently without restarting the conversation Any official guidance, known limitations, or best-practice patterns would be greatly appreciated.Copilot searching SharePoint inconsistent
I realize that using SharePoint search to search SharePoint works great, but noticed that many times I ask Copilot for information that I KNOW is in our SharePoint, the results are poor. As test, I searched for a simple last name of one of our team from SharePoint and got 80 or so results. When I asked Copilot to "give me a list of every file where xxxx is found", it came back with 6 results. Why the discrepancy and how do we go about making this more reliable?
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