Copilot+ laptop cannot access my local files or folders. No permission dialog to approve access.
First up - I'm not a tech expert! I have a new CoPilot+ laptop. Asked CoPilot to do a task in my folders and files that I downloaded from iCloud, but it cannot access my files or folders. Asks me to allow access through Microsoft prompt that never appears. Contacted Microsoft Support yesterday and after 2 hours and no progress, they told me to contact laptop manufacturer support. Which I did, and this resulted in a reset to factory setting of the laptop today. Problem still persists, its not hardware related. I contacted Microsoft Support again and have been directed her on the basis that this appears to be an ongoing Copilot+ issue that has already been through extensive troubleshooting, the Tech Community is currently the best channel to track updates and raise visibility with the teams investigating the problem." Any suggestions on what I need to try next? Bearing in mind, I am not an expert! Thank you in advance Gail
Copilot Studio + SharePoint: Markdown (.md) Files in Doc Libraries Supported as Knowledge Sources?
Hi all, We’ve been doing some deeper testing with Copilot Studio agents grounded in SharePoint knowledge sources, and I’m hoping to clarify whether what we’re seeing is a known limitation or an undocumented gap. Scenario A Copilot Studio agent uses SharePoint document libraries as a knowledge source The library contains Markdown (.md) files that are intentionally used as canonical design references The same .md files: ✅ Work well when uploaded directly to the agent ❌ Are not retrievable or citable when stored in a SharePoint library and added as a SharePoint knowledge source To help with grounding, we created modern SharePoint index pages that: Explain what the markdown collections are (Patterns, ADRs, Guardrails) Link directly to the canonical folders and files Explicitly state that the .md files are the source of truth The agent can: Discover and summarize the index pages correctly Understand that .md artifacts exist and where they live But it cannot: Read the content of the individual .md files Apply a specific pattern or ADR from those files in a design conversation Cite them as sources, even when permissions and search indexing are confirmed What We’ve Checked Permissions (agent user has access) Folder depth (kept shallow) Search results (markdown files appear in SharePoint search) SharePoint indexing status Work IQ enabled Same content works when attached directly to the agent This behavior also seems consistent with what others have reported here: Markdown works when uploaded directly Markdown retrieval degrades when hosted in SharePoint libraries Questions for the Product Team / Community Are Markdown (.md) files in SharePoint document libraries officially supported as Copilot Studio knowledge sources today? If yes, are there specific constraints (file size, rendering, parsing, indexing) that differ from Word/PDF? If no (or “not yet”), is this a known limitation on the roadmap? Is the recommended pattern to: Convert important markdown files into .aspx pages, or Use thin “index / summary” pages and keep markdown canonical until retrieval improves? We’re happy to adapt our information architecture — just trying to align with the intended platform direction rather than work against it. Thanks in advance for any guidance or clarification. This capability is extremely powerful, and clearer expectations here would help a lot of teams make the right design tradeoffs.
For account managers running QBRs, is M365 Copilot enough or do you need workflow-specific agents?
Hi Microsoft 365 Copilot community, I’m trying to better understand how account managers and customer-facing teams are using Copilot for recurring business review workflows. Imagine you manage dozens of merchant or customer accounts. Every quarter, you need to prepare business reviews, summarize account performance, identify changes from the prior period, create executive-ready slides, recommend next actions, and send follow-up notes. For those of you doing similar work today: - Is Microsoft 365 Copilot enough for this workflow using prompts across Excel, PowerPoint, Word, Outlook, and Teams? - Where does the process still become manual or hard to repeat? - Do you need batch handling across many accounts, or is one account at a time enough? - How important is quarter-over-quarter history tracking? - Do you want outputs organized automatically in OneDrive or SharePoint so each account has a durable review history? - What would make this kind of workflow trustworthy enough for executive or customer-facing use? I’m especially interested in the business-user perspective: account managers, customer success managers, partner managers, sales operations, merchant services teams, and anyone who prepares recurring customer/account reviews. For context, we recently built a Microsoft 365 Marketplace agent called Merchant QBR AutoPilot that explores this pattern: batch QBR scorecards, PowerPoint outputs, OneDrive organization, and follow-up email drafts. But my main question is broader: what would you actually want Copilot or a workflow-specific agent to do for quarterly account reviews? Curious how others are approaching this.
Combining Project, Image, and Notebook Features for a Unified Experience
I'm currently using two different Copilot app experiences to manage my work, projects, and notebooks and each one excels in different areas while missing key capabilities found in the other. One app provides a much richer project management environment, with Tasks, true project folders, plugin connections, and the ability to embed instructions. The other offers a stronger, more fluid notebook experience, but lacks the depth and structure that the project-focused app provides. Switching back and forth between these environments creates friction, especially when I want my projects and notebooks to live together in one unified workspace. The separation makes the workflow feel fragmented. There are also inconsistencies across creative and experimental features. One Copilot app uses Create for image editing, while the other uses Imagen. One includes Team of Advisors, while the other doesn’t. Different experiments appear in different places, and the overall experience feels split rather than cohesive. I’d love to see these capabilities brought together into a single, integrated Copilot environment. I would love to have one place where projects, notebooks, agents, experiments, and creative tools coexist. Additionally, the video creation experience could benefit from deeper AI integration. Clipchamp is functional, but it doesn’t yet feel like an AI‑accelerated workflow. A more advanced, model video tool would dramatically improve speed and creativity for users who rely on Copilot for content production. Finally, many of us want broader access to Cowork and more agentic capabilities. The ability to design or customize our own agents would unlock huge value, especially for users who depend on Copilot for complex workflows. Right now, I often have to go elsewhere to build agentic tools because Copilot doesn’t allow enough personalization or agent creation within its own ecosystem. Bringing these experiences together ... unified projects, enhanced notebooks, consistent creative tools, richer video AI, and expanded Cowork access would create a far more powerful and seamless Copilot environment for everyone.
The GPT 5.5 Think Deeper Model on Copilot is not responding
I have tried all possible troubleshooting methods to correct this issue but the GPT 5.5 Think Deeper model seems to not be working and the Microsoft Support team also was not able to provide any help on this issue. Can you suggest what possible issue it could be at my end and how to fix the same and this issue is being faced by everyone on my Microsoft 365 License Everytime I ask for a response from GPT 5.5 Think Deeper model I am getting the error message " Sorry, I wasn't able to respond to that. Is there something else I can help with? " And these are for AI commands that it had been responding properly beforeWhy is it so hard to get tech support?
The chat said they can't help me and then said to start a discussion incase a peer can help me. But its diagnosed as a back-end account issue: Based on the troubleshooting performed so far, the issue appears to be specific to your Microsoft account, as: Copilot is failing on multiple platforms (MacBook, iPhone, and web browser). The issue occurs in both normal and Incognito/InPrivate sessions. Your Microsoft 365 Personal subscription is active. Your Copilot credits are available. Another Microsoft account works normally on the same devices. At this point, I recommend reaching out to the Microsoft Copilot Technical Community, where account-specific Copilot issues can be reviewed by Microsoft moderators and specialists who can investigate service-side restrictions, account anomalies, or backend-related issues.CoPilot account issue
Bot WC said: Based on the troubleshooting performed so far, the issue appears to be specific to your Microsoft account, as: Copilot is failing on multiple platforms (MacBook, iPhone, and web browser). The issue occurs in both normal and Incognito/InPrivate sessions. Your Microsoft 365 Personal subscription is active. Your Copilot credits are available. Another Microsoft account works normally on the same devices. At this point, I recommend reaching out to the Microsoft Copilot Technical Community, where account-specific Copilot issues can be reviewed by Microsoft moderators and specialists who can investigate service-side restrictions, account anomalies, or backend-related issues. Where can a specialist sort this for me?
