deactivate the Microsoft Copilot Consumer App
Hi support .. would like to deactivate the Microsoft Copilot Consumer App while ensuring that Microsoft 365 Copilot (work/enterprise) continues to function normally for users. Here is my Questions Is it possible to disable only the Copilot Consumer App while keeping Microsoft 365 Copilot fully functional? If this is supported, what is the recommended Microsoft approach to achieve this? Are there any known limitations or potential impacts on Microsoft 365 Copilot or other Microsoft 365 services after disabling the Consumer App? Is this configuration officially supported by Microsoft? noticed that in Microsoft Defender for Cloud Apps (Cloud App Catalog), both the Copilot Consumer App and Microsoft 365 Copilot appear as Sanctioned automatically through the App Connector. Is this expected behavior, and can the Consumer App be managed independently without affecting Microsoft 365 Copilot?Hey Copilot Voice Function is not working
I am trying to use the "Hey, Copilot" feature in the Copilot app on my PC. It is not working because the voice assistant does not open when I say the wake phrase. I have already contacted technical support, and after going through all the troubleshooting steps, we were unable to find a solution. My microphone is working perfectly because if I launch the voice assistant manually, I can have a voice conversation without any issues. Microsoft Copilot version: 150.0.4078.96 (64-bit) Windows 11 installed "Hey, Copilot" is enabled Mic permissions are enabled Manual voice conversations work correctly Reinstalled Copilot and restarted the PC Issue: Saying "Hey, Copilot" does not activate voice mode.
Copilot Studio + SharePoint: Markdown (.md) Files in Doc Libraries Supported as Knowledge Sources?
Hi all, We’ve been doing some deeper testing with Copilot Studio agents grounded in SharePoint knowledge sources, and I’m hoping to clarify whether what we’re seeing is a known limitation or an undocumented gap. Scenario A Copilot Studio agent uses SharePoint document libraries as a knowledge source The library contains Markdown (.md) files that are intentionally used as canonical design references The same .md files: ✅ Work well when uploaded directly to the agent ❌ Are not retrievable or citable when stored in a SharePoint library and added as a SharePoint knowledge source To help with grounding, we created modern SharePoint index pages that: Explain what the markdown collections are (Patterns, ADRs, Guardrails) Link directly to the canonical folders and files Explicitly state that the .md files are the source of truth The agent can: Discover and summarize the index pages correctly Understand that .md artifacts exist and where they live But it cannot: Read the content of the individual .md files Apply a specific pattern or ADR from those files in a design conversation Cite them as sources, even when permissions and search indexing are confirmed What We’ve Checked Permissions (agent user has access) Folder depth (kept shallow) Search results (markdown files appear in SharePoint search) SharePoint indexing status Work IQ enabled Same content works when attached directly to the agent This behavior also seems consistent with what others have reported here: Markdown works when uploaded directly Markdown retrieval degrades when hosted in SharePoint libraries Questions for the Product Team / Community Are Markdown (.md) files in SharePoint document libraries officially supported as Copilot Studio knowledge sources today? If yes, are there specific constraints (file size, rendering, parsing, indexing) that differ from Word/PDF? If no (or “not yet”), is this a known limitation on the roadmap? Is the recommended pattern to: Convert important markdown files into .aspx pages, or Use thin “index / summary” pages and keep markdown canonical until retrieval improves? We’re happy to adapt our information architecture — just trying to align with the intended platform direction rather than work against it. Thanks in advance for any guidance or clarification. This capability is extremely powerful, and clearer expectations here would help a lot of teams make the right design tradeoffs.
Copilot API for usage
From the microsoft admin backend it is possible to download usage from copilot, so it is possible to see how many prompts users have made etc. But i struggle to find an API that support that lookup. If have found API that show last activity date - but need an API that shows how many prompts etc has been used. I don´t want to see what is prompted of course - but just to show amount of prompts, so we can verify how much usage there is and make some automation in case copilot is not used, as license then can be removed
Co-Pilot in Outlook
Hello Microsoft Support, I have an active Microsoft 365 subscription with Copilot. Copilot is working successfully in Word and PowerPoint on my Mac using the same Microsoft account. However, in Outlook for Mac (version 16.110.2), Copilot displays the message: "Copilot is not supported for the account <email address>" My BTInternet email account is configured in Outlook as an IMAP account. This is also the email address associated with the Microsoft account I use to sign in to Microsoft 365. I have verified that Word and Outlook show the same signed-in Microsoft account. I reviewed Microsoft documentation indicating that Copilot access in Outlook can be be shared across connected email accounts, including certain third-party providers, when using an eligible Copilot subscription. Because of this, I would like clarification on why Copilot is unavailable for my BTInternet account and whether there is a configuration, licensing, or provisioning issue affecting my account. Could you please investigate and advise on the steps required to enable Copilot in Outlook for this account? Thank you for your assistance. Kind regards, Steve Bowen
Problem that copilot is unable to see all my emails in outlook
Copilot returns incomplete http://outlook.com/ email search results while Outlook Desktop and Outlook Web return complete results Product Microsoft Copilot (Windows App) Microsoft Copilot (Web) http://outlook.com/ Outlook Desktop Outlook on the Web Issue Summary Copilot is returning incomplete email search results from my http://outlook.com/ mailbox. The same mailbox searched directly in Outlook Desktop and Outlook on the Web returns complete and accurate results, but Copilot only returns a subset of the matching emails. The issue occurs in both the Copilot Windows application and Copilot on the web, suggesting the problem is not device-specific. Environment Microsoft Account Personal Microsoft account http://outlook.com/ mailbox Microsoft 365 Personal trial currently active Devices Windows laptop Completely rebuilt from scratch to troubleshoot this issue Internal storage wiped Fresh Windows installation performed All current Windows updates installed All current Microsoft 365 / Office updates installed Applications Tested Outlook Desktop (latest version) Outlook on the Web Microsoft Copilot for Windows Microsoft Copilot on the Web Account Status Same Microsoft account used for Outlook and Copilot Mailbox accessible and functioning normally Mail synchronization appears healthy Outlook search functioning correctly Problem Description On Monday 3 August 2026, my Inbox contained 12 messages. Examples included: Tesco http://amazon.co.uk/ eBay Yahoo Microsoft Account Team Microsoft 365 When I asked Copilot to list emails received on 3 August 2026, Copilot returned only a subset of those emails. Copilot was able to locate: Tesco order confirmation Tesco order amendment Microsoft 365 trial activation Microsoft account password change However, Copilot did not return several emails that were visibly present in the Inbox, including Amazon, eBay, Yahoo and other Microsoft account notifications. Expected Result Copilot should return all emails matching the requested date range, consistent with Outlook Desktop Search and Outlook Web Search. Actual Result Copilot returns only a partial subset of the matching emails despite the emails being clearly present in the mailbox. Diagnostic Testing Performed Outlook Desktop Search Result: ✅ Returns all expected emails. Outlook Web Search Result: ✅ Returns all expected emails. Copilot for Windows Result: ❌ Returns only a subset of emails. Copilot Web Result: ❌ Returns the same subset of emails. Operating System Result: ✅ Fresh Windows installation completed. Office Installation Result: ✅ Fully updated. Mailbox Access Result: ✅ Mailbox functioning normally. Why I Believe This Is a Copilot Search Service Issue The issue reproduces: Across multiple Copilot clients On a freshly rebuilt device While Outlook Desktop Search works correctly While Outlook Web Search works correctly Since both Outlook clients return complete results and both Copilot clients return incomplete results, the evidence suggests a discrepancy in the mailbox search/indexing layer used by Copilot rather than a problem with Windows, Office, Outlook indexing, or the local device. Request Please investigate: Whether Copilot is using a different mailbox index from Outlook Search. Whether my mailbox has been only partially ingested into the Copilot search service. Whether there are known issues affecting http://outlook.com/ personal accounts and Copilot email retrieval. Whether Microsoft can trigger a reindex, resynchronization, or repair of the mailbox content used by Copilot. Whether there are any diagnostic tools available to compare Outlook Search results versus Copilot Search results. Evidence Available I can provide: Screenshots showing 12 emails present in Outlook Inbox on 3 August 2026. Screenshots of Outlook Desktop search results. Screenshots of Outlook Web search results. Screenshots showing Copilot returning only a subset of those emails.Microsoft 365 Solutions for Faith-based Organizations
The loss of Charlie Kirk last week is a deeply tragic moment for faith-based communities who have been inspired by his leadership and vision. In times of grief, organizations often seek meaningful ways to honor such legacies and continue uplifting their missions. The Microsoft 365 platform offers a powerful foundation for faith-based organizations to build applications that support connection, outreach, and growth—for example, church management systems, volunteer coordination tools, secure prayer request platforms, community engagement apps, event scheduling, and digital resource libraries. With Microsoft 365 Copilot and related AI-driven solutions, Christian organizations can streamline communications, create safer virtual spaces, and foster collaboration, helping communities come together, heal, and move forward with renewed purpose and unity. The key question though is how to do all this in a cost-conscious manner? Many of the faith-based charitable organizations that I provide volunteer assistance for are cash-strapped as it is, and with Microsoft starting to pull back its support for 501c(3) organizations, how are others approaching this dilemma? Is there a AI community dedicated towards non-profit organizations?Microsoft Teams Meeting Controls: July 2026 M365 Champions Community call
Hello Champions! Here’s a recap and top Q+A from our July M365 Champions monthly call of 2026. We kicked off the call annoucing a new Champion Stories program to showcase real-world Microsoft 365 Copilot adoption success stories from the Champions community. Organizations that have successfully introduced or scaled Copilot are invited to share their journey, lessons learned, and best practices. Selected stories will be professionally filmed and published to help other Champions learn from peer experiences. Submit your story at aka.ms/ChampionStory. This month's main topic featured the redesigned Microsoft Teams meeting controls with Michelle Maislen, Principal Product Manager and Ryan Miller, UX Researcher from the Microsoft Teams product group. She explained that the redesign was driven by customer feedback around cluttered meeting controls, accidental clicks, and difficulty finding key features. The new experience introduces a cleaner, more organized toolbar with mic, camera, and share controls prioritized, separates the Share and Leave buttons to prevent accidental exits, moves advanced features into a structured “More” menu, and allows users to customize their meeting controls through drag-and-drop pinning. She acknowledged that changes such as moving Raise Hand under Reactions may be polarizing, but emphasized that users can personalize the toolbar to fit their workflow. Michelle also detailed the phased rollout plan, with users receiving opportunities to opt in before automatic migration, and shared that the redesign will extend across meetings, webinars, and town halls. Throughout the discussion and Q&A, she reinforced that the goal is to create a simpler, more intuitive, and highly customizable Teams meeting experience while preserving access to all existing meeting functionality. Click here to learn more about the Teams Meeting Controls redesign. Q+A from this month's session: 1. When will the new Teams Meeting Controls reach General Availability (GA)? Answer: Microsoft expects the redesigned meeting controls to roll out worldwide in September 2026, following preview validation and user feedback. 2. How does the 20-day rollout experience work? Answer: Users will receive several opportunities to opt in to the new experience. After approximately 20 days, they will be automatically migrated. 3. Can users switch back to the old meeting controls? Answer: Yes. A temporary toggle allows users to switch back to the old experience, although Microsoft plans to remove this option in the future. 4. Why was Raise Hand moved under Reactions? Answer: Research showed users frequently clicked the wrong button when Raise Hand and Reactions were adjacent. Moving Raise Hand under Reactions reduces accidental clicks. 5. Can users move Raise Hand back to the main toolbar? Answer: Yes. Users can drag and pin Raise Hand to the main toolbar if they prefer it there. 6. Can users customize the meeting toolbar? Answer: Yes. Most controls can be pinned, unpinned, and rearranged using drag-and-drop customization. 7. Which controls cannot be moved? Answer: Microphone, Camera, Share, and Leave remain fixed to ensure a consistent core meeting experience. 8. Will toolbar customizations persist between meetings? Answer: Yes. Customizations persist across meetings on the same device. 9. Will toolbar settings sync across multiple devices? Answer: Not initially. Microsoft indicated multi-device synchronization is planned for a future update. 10. Can users pin specific reactions (such as Thumbs Up) to the toolbar? Answer: Not in the initial release. The team acknowledged the request and is considering expanded reaction customization. 11. Will Microsoft add more meeting reactions? Answer: Yes. The Teams team confirmed they're exploring expanded reaction sets and potentially custom organizational reactions. 12. Does the redesign apply to Webinars and Town Halls? Answer: Yes. The redesigned controls will be available across Teams meetings, webinars, and town halls. 13. Is the redesign available in both Teams Desktop and Teams Web? Answer: Yes. The redesigned controls are supported in the Desktop and Web clients. 14. Will Virtual Desktop Infrastructure (VDI) environments be supported? Answer: Yes. Microsoft confirmed support for VDI deployments. 15. Why redesign the meeting controls at all? Answer: The redesign addresses common pain points including: Toolbar clutter Difficulty locating controls Accidental clicks Confusion between Reactions and Raise Hand Accidentally clicking Leave instead of Share 16. Where did features like Notes, Rooms, Apps, Facilitator, and Captions go? Answer: These capabilities were not removed. They have been reorganized under the new More menu to create a cleaner primary toolbar. 17. What adoption and readiness resources are available? Answer: Microsoft published: An IT Pro Change Management Guide An End User Visual Guide Adoption content on adoption.microsoft.com These resources are designed to help organizations prepare users for the transition. 18. Is Microsoft addressing AI-related meeting security concerns? Answer: Yes. The Teams team is actively working on better visibility and notifications for: AI note-taking bots External recording tools Third-party meeting assistants 19. Can meeting actions and decisions automatically flow into other Agents or workflows? Answer: The question was raised by attendees, and Microsoft acknowledged the scenario as valuable feedback. No roadmap or confirmed functionality was announced. 20. Will Education (EDU), GCC, and other government environments receive the redesign? Answer: GCC is expected to receive the update roughly in line with worldwide rollout. GCCH and DoD environments are expected to follow later. EDU deployment details were still being validated during the session. Join us on September 22nd for our next community call. Haven't joined the program yet? It's free! Join here: https://aka.ms/M365Champion. Bring your questions to our discussion forum: https://aka.ms/DriveAdoption.
Is Copilot Notebook Replacing OneNote? What I Tell Concerned Users
Copilot Notebook and OneNote both use the word notebook, so it is easy to assume that one is replacing the other. That is not what is happening. OneNote remains a useful place to capture notes, organize information, and develop content over time. Copilot Notebook serves a different purpose. It brings selected sources together so Copilot can help you work toward a specific project, topic, or outcome. You may use both tools within the same workflow. However, there are also times when Copilot Chat or SharePoint may be all you need. In my full article, I compare Copilot Notebook and OneNote, explain the licensing considerations, share workplace examples, and provide a simple way to choose the right Microsoft 365 tool for the work. https://traccreations4e.com/copilot-notebook-vs-onenote/ #MSFTOneNotePartner #traccreations4e-p26 8/3/2026
