Forum Discussion
Copilot Employee Self-Service Agent
I’m looking for some clarity regarding the rollout of the https://adoption.microsoft.com/en-us/ai-agents/employee-self-service-agent/ and whether others are seeing it in their environments yet.
I’ve been following this closely and initially understood that a formal request was required to gain access. However, the Microsoft Learn documentation now provides specific, step-by-step instructions on how to enable and access it directly. Despite following those instructions to the letter, the agent is still not appearing within my tenant. I’ve verified my configurations against the guide, but the options simply aren't visible.
A few questions for the community:
- Has anyone else successfully enabled the agent using the self-service steps in the documentation?
- Is there or was there ever a manual "request-for-access" process that overrides the published steps?
I’d appreciate any insights or if anyone from the product team could clarify if the documentation is slightly ahead of the actual deployment.
3 Replies
- krisrydenCopper Contributor
I am experiencing the same issue. Has this resolved for you?
- LuiIacobellisIron Contributor
Since posting this, I've been informed that the ESS Agent is only available to organizations with 2,000 Copilot Licences and that it is activated upon request if you meet that threshold. The documentation has also been updated to say that it will eventually be available to all customers https://learn.microsoft.com/en-us/microsoft-365/copilot/employee-self-service/overview
- krisrydenCopper Contributor
Thank you. I really appreciate that you took time to respond so quickly.
Best regards,
Kristoffer