troubleshooting
105 TopicsCopilot in Outlook
One of my users trying to extract all calendar items from their Outlook through out the year to an excel to be created by Copilot. 1-When prompting the Excel file is generated but not clickable looks like corrupted. 2-When prompting Copilot to list all calendar items through out the year it shows only few results but not the full list of meetings. Anyone has an idea please7Views0likes0CommentsTag or Space for Copilot 365 Chat?
Hi, if there isn't a community space dedicated to M365 Copilot Chat, could an admin add a tag here? We have a few users with Copilot 365 licenses, but thousands with 365 Copilot Chat, and it's hard to find support and discussion specific to 365 Copilot Chat.48Views2likes2CommentsM365 disconnects my Dropbox account every single day
I have been working from an iPad on a Word document stored in my Dropbox account for several years now. A few months ago, out of the blue Office started disconnecting my Dropbox account literally every single day. I tap Open in Word to open the doc, Dropbox opens up Word, and then nothing happens. I go into Settings->Files and Storage->Storage Accounts, and Dropbox is just gone. I have to manually reconnect my Dropbox account literally every single day of my life. I have reported this issue over and over and over through Help->Tell Us What Can Be Better in Word iOS. Numerous app updates have been released since this problem started happening and absolutely nothing has been done to fix it.199Views4likes7CommentsCoPilot Microsoft Account login shows unknown account
Hi, I have installed copilot on iphone. While logging in using the 'Microsoft Account', it shows me 4 accounts. One of them is my personal account and two are my office accounts. But then it shows me a third hotmail.com that I don't recognize at all. I have cleared any cache from Chrome Safari or Edge. I have also paused and started the syncing of 'Passwords' to iCloud. But nothing has helped. Please help. I am sure this falls under the Security and Compliance category and should be seriously looked into. Thanks, Chandan75Views0likes2CommentsWord: 'Give all nouns that appear >X times' not working as expected
Hi! When using Copilot in Word, I tried several iterations of the question 'Give me all nouns that appear over 6 times. Provide your information in a table and include the number of times the noun occurred'. Copilot provided a nice table, but it was not complete by far. The document was under 7500 words so that should not have been the issue. What prompt should I use to achieve my goal? Anyone any idea? I want to put repeating input fields in the document and wanted to see for which words/terms this would be worthwhile, which is why I was hoping Copilot could provide me with a quick overview of repeating terms. Thanks, Merel63Views0likes2CommentsGetting a popup while using copilot365
Hello, I am getting a popup every 20 seconds or so while using copilot365 which is identical to the popup in this edge help thread; https://answers.microsoft.com/en-us/microsoftedge/forum/all/pop-up-in-browser-potentially-caused-by-copilot/21345cf9-6904-4eaf-a7c0-0538724b2eaa I am also having copilot tell me my organisation has turned off web search when I simply have not. I have tried reinstalling both copilot365 and edge, as well as clearing caches, but none of it has helped. Any ideas?Work/Web Toggle Not present on Microsoft 365 copilot
Hi there, I am unable to see the work/web toggle and other features of the paid version of microsoft 365 copilot. Can you help with this? I was able to see it in Word, Excel, Powerpoint but accessing copilot from onedrive, onenote, loop, outlook, teams or even on m365.cloud.microsoft, I couldnt see the features of the paid version of copilot. I tried manually updating the license but couldnt find those options for some of the app. I am using M365 for Mac. Can you help with this. I had included a screenshot of this. I check my subscriptions and I had already been assigned the correct license.Solved173Views1like6CommentsCopilot Agent Cannot Create a Word Document
I have created an agent to help users create their own SOPs. I would like for the final document provided to the user to be a word document, not simply the text response the agent provides in the chat window. Example of what the agent's final output is below. You will notice at the very bottom, the agent states it will create a word file with the SOP for the user. This is based on the instructions I configured for the agent. Despite saying that it will create the word document, the agent does not actually do that. If prompted again to provide a word document, the same thing happens again. This is strange given that when I use regular copilot, I can ask it to turn almost any response it gives me into a word document. So what am I missing?285Views1like5CommentsCopilot Agent inside SharePoint site is not able to answer questions regarding the custom columns
I have a SharePoint online document library named Test. and it has those 3 custom columns inside a custom content type:- now using a username named Mohannad , i uploaded 2 documents, and for one document i defined a user named "Test User" as the "MC / Project Lead (Use)", as follow:- but when i asked the agent this question, about who is the Project Lead , i did not get the "Test User", instead i get the user Mohanand:- also when i ask the agent about the project team, i got this answer:- so how i can modify this behavior? Second question. when Copilot said that the document is authored by Mohannd, how it get the Author info? based on the created by field inside SharePoint? and can we create a custom column , so the copilot reads the author from it instead of relying on any built-in field?299Views0likes9Comments