Combining Project, Image, and Notebook Features for a Unified Experience
I'm currently using two different Copilot app experiences to manage my work, projects, and notebooks and each one excels in different areas while missing key capabilities found in the other. One app provides a much richer project management environment, with Tasks, true project folders, plugin connections, and the ability to embed instructions. The other offers a stronger, more fluid notebook experience, but lacks the depth and structure that the project-focused app provides. Switching back and forth between these environments creates friction, especially when I want my projects and notebooks to live together in one unified workspace. The separation makes the workflow feel fragmented. There are also inconsistencies across creative and experimental features. One Copilot app uses Create for image editing, while the other uses Imagen. One includes Team of Advisors, while the other doesn’t. Different experiments appear in different places, and the overall experience feels split rather than cohesive. I’d love to see these capabilities brought together into a single, integrated Copilot environment. I would love to have one place where projects, notebooks, agents, experiments, and creative tools coexist. Additionally, the video creation experience could benefit from deeper AI integration. Clipchamp is functional, but it doesn’t yet feel like an AI‑accelerated workflow. A more advanced, model video tool would dramatically improve speed and creativity for users who rely on Copilot for content production. Finally, many of us want broader access to Cowork and more agentic capabilities. The ability to design or customize our own agents would unlock huge value, especially for users who depend on Copilot for complex workflows. Right now, I often have to go elsewhere to build agentic tools because Copilot doesn’t allow enough personalization or agent creation within its own ecosystem. Bringing these experiences together ... unified projects, enhanced notebooks, consistent creative tools, richer video AI, and expanded Cowork access would create a far more powerful and seamless Copilot environment for everyone.
Why is it so hard to get tech support?
The chat said they can't help me and then said to start a discussion incase a peer can help me. But its diagnosed as a back-end account issue: Based on the troubleshooting performed so far, the issue appears to be specific to your Microsoft account, as: Copilot is failing on multiple platforms (MacBook, iPhone, and web browser). The issue occurs in both normal and Incognito/InPrivate sessions. Your Microsoft 365 Personal subscription is active. Your Copilot credits are available. Another Microsoft account works normally on the same devices. At this point, I recommend reaching out to the Microsoft Copilot Technical Community, where account-specific Copilot issues can be reviewed by Microsoft moderators and specialists who can investigate service-side restrictions, account anomalies, or backend-related issues.
After a week of heavy use, Microsoft 365 Copilot is creating more work than it saves
I am posting this publicly because I want to know whether other Microsoft 365 Copilot users are experiencing similar issues. Over the last week, Copilot has repeatedly created more work instead of reducing it. The recurring issues include: Failure to consistently use information that already exists within authorized Microsoft 365 content. Incomplete deliverables that require multiple rounds of prompting and manual assembly. Loss of context during longer conversations. Conversations becoming unresponsive with no practical recovery path. Assumptions presented as if they were verified facts. Deliverables requiring manual validation before they can actually be used. A recent example perfectly summarizes the problem. While helping me prepare Microsoft feedback, Copilot generated content that exceeded the destination character limit multiple times, even after being told the limit had already been exceeded. I repeatedly had to paste the content, discover the failure myself, return to Copilot, and request another correction. The user became the validator because the AI did not validate its own output before presenting it as complete. The larger concern is that this pattern appears across many workflows. The experience often looks like this: Request submitted. Incomplete answer returned. Missing information identified. Additional prompting required. Information is finally found. Consolidation requested. Additional omissions discovered. User assembles the final product manually. That is not productivity improvement. That is transferring research, validation, correction, consolidation, and quality assurance back to the user. I would appreciate input from other enterprise users: Are you experiencing similar issues? Have you found effective workarounds? Has Microsoft discussed planned improvements around context retention, workflow continuity, conversation recovery, enterprise grounding, response completeness, and validation? I have already submitted formal feedback through the Microsoft Feedback Portal and welcome discussion from users and Microsoft representatives.Copilot in Word can't read chat attachments; Word for web file picker shows “no token obtained”
Summary of the issue I am seeing a persistent failure with Copilot attachments specifically inside Microsoft Word. Copilot in Word desktop and Word for the web can recognize an uploaded chat attachment by filename or OneDrive URL, but it cannot read the file contents. It reports the uploaded file as empty, corrupted, or in a format it cannot process. The same files are successfully read by standalone Microsoft 365 Copilot Chat using the same Microsoft account, and file uploads also work in Excel Copilot and PowerPoint Copilot. Failure started 10 days ago, with no obvious changes in settings on my end. The most useful diagnostic clue so far is that Word for the web’s Copilot attachment/file-picker path has also failed before any file was selected, showing “Something went wrong, please try again or refresh the page, no token obtained.” In Chrome, Word for the web produced a SharePoint-style error page with a correlation ID. This makes the issue look less like a bad file or local Word installation problem and more like a Word Copilot attachment-picker, OneDrive/SharePoint authorization-token, or file-handoff problem. Environment and scope Windows 11, Pro. Microsoft Word desktop: issue reproduced after updating Office and Windows. Word for the web: issue reproduced in Edge, Edge InPrivate, and Chrome. Standalone Microsoft 365 Copilot Chat / copilot.microsoft.com / m365.cloud.microsoft/chat: uploaded files can be read successfully with the same Microsoft account. Excel Copilot and PowerPoint Copilot: uploaded files work. OneDrive in Chrome: upload/download and file access work normally with the same account. Same Microsoft account used throughout. File types tested include tiny TXT files, PDFs, and DOCX files, including a complex DOCX. Copilot in Word can read the active Word document normally; the failure is limited to files uploaded as Copilot chat attachments inside Word. Observed behavior In Word desktop, Copilot chat accepts or recognizes the attachment metadata, including filename and sometimes a OneDrive URL, but when asked to read or summarize the file it says the file appears to be empty, corrupted, or in a format it cannot process. This happens even with a very small TXT test file. In Word for the web, the same general failure occurs. In one clean test, I created a brand-new blank Word document in Word for the web, opened Copilot, attached a tiny TXT file, and asked what the uploaded TXT file said. Copilot responded: “The uploaded file ingestion_test_731_1915.txt appears to be empty, corrupted, or in a format I can’t process, so I can’t read any text from it.” In another Word for the web test, clicking Copilot’s “+” attachment button and choosing either “My Files” or “Recent” opened a mostly blank window saying: “Something went wrong, please try again or refresh the page, no token obtained.” This occurred before any file was selected. In Chrome, Word for the web produced this error when trying to use the Copilot attachment flow: “Sorry, something went wrong. An unexpected error has occurred. Technical Details: Troubleshoot issues with Microsoft SharePoint Foundation.” The error included Correlation ID 64062ea2-3083-8000-a0f7-fbf4f6bb617d and Date/Time 8/4/2026 12:21:38 PM. Evidence matrix Test Result Standalone Microsoft 365 Copilot Chat / copilot.microsoft.com DOCX, PDF, and TXT uploads can be read successfully with the same account. OneDrive in Chrome Upload, download, and file access work normally. Excel Copilot Uploaded files work. PowerPoint Copilot Uploaded files work. Word desktop Copilot Attachments are recognized but reported as empty, corrupted, or unprocessable. Word for the web in Edge/InPrivate Tiny TXT attachment reported as empty, corrupted, or unprocessable. Word for the web attachment picker “No token obtained” message before file selection. Word for the web in Chrome SharePoint Foundation-style error with correlation ID 64062ea2-3083-8000-a0f7-fbf4f6bb617d. Word Copilot reading the active document Works normally. Troubleshooting already tried Updated Microsoft Office / Microsoft 365 desktop apps. Updated Windows. Restarted Word multiple times. Restarted the computer multiple times. Signed out and signed back in. Confirmed that the same Microsoft account is being used; there is only one Microsoft account involved. Toggled connected experiences off and back on, including restarts between changes. Started Word in Safe Mode. In Safe Mode, Copilot chat opened but did not activate properly; the Copilot pane appeared to cycle in the background and sub-windows were blank/unusable. Tested with a brand-new blank Word document in Word for the web. Tested in Edge, Edge InPrivate, and Chrome. Tested with very small TXT files as well as PDF and DOCX files. Confirmed OneDrive itself works normally in Chrome by uploading and accessing files successfully. Confirmed standalone Copilot and Excel/PowerPoint Copilot can process uploaded files successfully. Why this does not look like a local file or browser problem The same uploaded files work in standalone Microsoft 365 Copilot Chat, and OneDrive upload/download works normally. The issue also reproduces across Word desktop and Word for the web, across multiple browsers, and with a brand-new blank Word document. Because Word Copilot can read the active document but cannot acquire or process uploaded chat attachments, the failure appears isolated to the Word-integrated Copilot attachment picker, authorization-token acquisition, or OneDrive/SharePoint file-handoff path. Most likely failure area My current working theory is that Word-integrated Copilot is failing to obtain or pass the required SharePoint/OneDrive authorization token for Copilot chat attachments. The “no token obtained” message and the SharePoint Foundation correlation ID point toward the file-picker or backend handoff path rather than file contents. It may be account-specific, feature-flight/routing-specific, or a Microsoft-side regression affecting Word Copilot attachment handling. Request for help Has anyone seen Word Copilot attachments fail in this way while standalone Copilot, OneDrive, Excel Copilot, and PowerPoint Copilot all still work? Are there known Word Copilot attachment-picker, OneDrive/SharePoint token, or feature-routing issues that can affect only Word-integrated Copilot? If Microsoft support or engineering can trace backend logs, the most relevant correlation ID I have is 64062ea2-3083-8000-a0f7-fbf4f6bb617d from 8/4/2026 at 12:21:38 PM in Word for the web in Chrome. I would especially appreciate suggestions for anything beyond the standard local troubleshooting already tried. At this point, the pattern suggests the next useful step is probably backend investigation of the Word Copilot attachment/file-picker authorization flow rather than more file-format testing or local repair.
New Copilot update has made a chat inaccessible
I am experiencing an issue with a Copilot chat that appears to have become inaccessible after a recent update where the . This happened since Friday 21st August. I first noticed when all of my chats were migrated except one chat which is no longer visible in my chat history. I am logged into the same Microsoft account for the chat that is missing on which I created it. I have tried searching for it on the desktop app and in the browser with no luck. By some chance I had a Chrome browser tab open from an older Copilot session, which shows the older Copilot UI and the chat is there. The chat is fully functional: I can open it, view its history, send new messages, and receive responses. But this chat only is visible in the old UI and cannot be accessed in the new Copilot experience. The URL cannot be copied and pasted into a new tab because it redirects the copilot.microsoft.com URL to copilot.com and goes to a blank chat. The problem is if I close this browser tab, it will not be visible anymore. I have tried on the desktop app, a fresh browser tab, a fresh browser using incognito mode and even on mobile and on all of those, the new Copilot UI/Experience loads up without the chat I need. As part of my troubleshooting on the old Copilot Experience, I moved the chat to a "Project". But now I am unable to move it out of the "Project" And the new Copilot experience doesn't have a "Projects" section but instead a "Notebooks" section and I can't find it there either. You can see in both screenshots the UI is different. Because the chat now is in a Project it has a URL in the format: https://copilot.microsoft.com/projects/{project-id}/chats/{chat-id} Opening this URL on other devices or browsers redirects to the new Copilot experience and starts a new chat instead of opening the existing Project chat. As mentioned before on the new Copilot experience, this chat cannot be found anywhere else, even in the list "Chats". I can confirm that this is the same Microsoft account since my other chats have synced correctly. I have tested the URL on other browsers too with the redirect issue. The Project chat remains accessible and functional only within the old Copilot session. The chat I need contains an active, ongoing project. Although it remains accessible in the current browser tab, I have no reliable way to reopen it elsewhere, and I am concerned that if the session is lost or if I have to restart my browser or PC, I may permanently lose access to the Project chat and its accumulated context. Could you please investigate whether this Project chat is associated with an older Copilot experience, a migration issue, or a synchronisation problem between Project chats and the newer Copilot interface? Thanks, JCreated agents are shown twice in "Shared with you"
Hi all I've noticed for myself, and for several of our users, that when agents are created in Copilot Studio, and shared. Each agent is shown twice, when people access their "Shared with you" in Copilot. Why is that, and does anybody else experience this?
Copilot in OneNote cannot access content in sidebar (Microsoft 365 Premium)
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Hello everyone, I'm hoping someone from the OneNote or Copilot team can help with an issue that has prevented me from using Copilot in OneNote for approximately two months despite having an active Microsoft 365 Premium subscription. Issue Copilot can detect that a OneNote page is open, but it cannot access or read the contents of the page. For example, if I open a page named 1Cor4:1-16.onepart or create a brand-new test page, Copilot acknowledges that the page exists but responds with something similar to: "I can see that the file is open, but I cannot access the note contents." As a result, Copilot cannot summarize, analyze, answer questions about, or otherwise interact with the contents of the current page. Environment Microsoft 365 Premium (Personal Subscription) OneNote for Microsoft 365 Version 2608 Build 16.0.20326.20100 (64-bit) Windows Desktop Notebooks stored in and synced through OneDrive Troubleshooting Completed I have already performed extensive troubleshooting, including: Verifying my Microsoft 365 Premium subscription is active Verifying I am signed into the correct Microsoft account Signing out and back into Office and OneNote Confirming notebooks are syncing properly Updating Office and OneNote to the latest version Restarting OneNote and Windows multiple times Creating brand-new notebooks and test pages Testing across multiple days and sessions The issue is fully reproducible on both existing notebooks and newly created notebooks. Microsoft Support Findings I have already worked directly with Microsoft Support. A support technician remotely connected to my computer and reviewed my configuration. They confirmed that Copilot in OneNote should be functioning in my environment. During the support session they performed multiple troubleshooting and repair actions, including uninstalling and reinstalling components, repairing Office, and verifying account and licensing status. Despite all of this, the problem remained unchanged. The technician indicated that the issue appears to be on the Copilot/OneNote side rather than being caused by my local setup. Since they were unable to resolve it, they recommended that I post here in the Microsoft Tech Community to seek further escalation and visibility. Questions Has anyone else experienced an issue where Copilot can see the currently open OneNote page but cannot access the page contents? Is there a known service-side, provisioning, or feature-rollout issue that could cause this behavior? Is there a way to escalate this directly to the OneNote or Copilot engineering teams? At this point, I've been paying for the feature for roughly two months and have not been able to use the core OneNote Copilot functionality at all. Any assistance or guidance would be greatly appreciated. Thank you.Accepted the new Copilot update from Mac, iPhone, and iPhone and lost my entire Library
Greetings, all. I just accepted the install for a new Copilot update for my three Apple devices, and lost all pages in my Copilot Library. Microsoft promotes the sustainability of the Library storage as their AI continues to evolve and improve. But, really not happy that I've lost all of the documents where my edits to the pages were not covered in a chat conversation. Has anyone else experienced this problem and hopefully found solutions to retrieve the lost pages? I've tried to use Copilot to solve this problem without any success. Thanks, all.Recent Bug or issue i got for last 3 days when i am using Chat sessions.
Recent Bug or issue i got for last 3 days when i am using Chat sessions after creating New Projects and saving outside chats there. But in New chats when i opened and used attachment to it from Notta Memo it is clearly working its taking transcript and giving Summary and details i asked. Please help if any one faced same issue and you guys got any resolution in fixing this issue. Thanks in advance.
