Company-Wide Copilot Prompt Library (Enterprise)
Question Regarding Organizational Prompt Import Fields I'm working on importing prompts into the Microsoft 365 Copilot Organizational Prompts library using the CSV import process. According to the documentation, each prompt can include the following fields: Title Display Prompt Prompt Language Task Type Department Supported Apps Description My question is: Which of these fields accept administrator-defined free-form text, and which fields must use predefined Microsoft-supported values when importing prompts via CSV? For example, the documentation appears to indicate that: Language uses supported locale values (such as en-US, es-ES, etc.). Task Type uses supported task type values (such as Analyze, Create, Edit, etc.). However, it isn't clear whether fields such as Department and Supported Apps also require predefined values, or if administrators can enter their own custom values. Specifically, I'm trying to determine: Which fields accept free-form text? Which fields require values from a Microsoft-defined list? For any fields that require predefined values, where can the complete list of valid values be found? Reference: https://learn.microsoft.com/en-us/microsoft-365/copilot/organizational-prompts#prompt-fields-reference Any input would be very much appreciated! Thank you!
Copilot Health Unavailable Across All Devices and Browsers for 3–4 Days
Hello I am looking for some guidance. My Copilot personal account under the Health section has been consistently unavailable for the past 3–4 days. Each attempt to use the Health feature results in the message: “We are experiencing an issue. Please try submitting a new message.” This issue affects all platforms and browsers, including: Microsoft Edge (Windows 11 Pro) Google Chrome (Windows 11 Pro) Copilot app on iPhone General Copilot chat works normally on all devices, but Copilot Health fails every time. Troubleshooting Completed: Signed out of Copilot and performed a full authentication token reset Cleared browser cache and restarted Edge Toggled Copilot permissions (Context clues) Tested in InPrivate mode - I could not get CoPilot to sign in here Tested in Chrome Tested on Windows 11 Pro and iPhone Verified VPN is off and network is stable Restarted devices Repaired and reset the Copilot Windows app Result: Copilot Health remains unavailable across all devices and browsers. The issue appears to be service‑side, possibly related to the Copilot Health preview backend. Can someone please guide me to a resolution?Copilot Voice featured no longer available for M365 Personal Subscription
Hello, after an hour with MS Support trying to troubleshoot, they told me to ask here, as they were unable to help. Copilot Voice used to be available on my M365 Personal subscription (it's actually a Family subscription, but I am the primary account owner and only real user). However a few months back (maybe more), the voice chat feature disappeared from my account. Specifically, I enjoyed using this on my iPhone with the M365 Copilot app so I could use Copilot in Carplay while driving. But I confirmed it's gone everywhere on my account; MacOS M365 Copilot app, Windows 11 M365 Copilot app, and even missing on https://m365.cloud.microsoft/chat. I have a Work account and verified that I can logout of personal, and login to Work and all the same apps will work fine with Copilot Voice. Everything I read, this feature should still be present and available on my personal subscription (EX: https://support.microsoft.com/en-US/Microsoft-365-Copilot/ai-credits-and-limits-for-microsoft-365-subscriptions), but I could not get MS support to check my account to see what the issue was. Their focus was on having me uninstall all software and reinstall until they finally got fed up with me, told me to ask here, and hung up on me. Yes the basic Copilot app will allow voice, but I would prefer to use the M365 Copilot apps and website for the full feature set (notebooks, etc) and get the Carplay back working (not available in the basic app). If anyone knows what the issue could be, and how I could get Copilot Voice chat back for my account, would you please help? Thank you!
Getting Started with Microsoft Copilot – Free Official Microsoft Learn Resources
Hello everyone, If you're interested in Microsoft Copilot, AI-powered productivity, or Microsoft 365, Microsoft Learn provides free official learning content, step-by-step modules, and hands-on training to help you build practical AI skills. Here are two official Microsoft resources you can explore: 📘 Microsoft Copilot Documentation https://learn.microsoft.com/copilot?wt.mc_id=studentamb_547403 📖 Microsoft 365 Copilot Learning Center https://www.microsoft.com/microsoft-365/copilot-learning-center?wt.mc_id=studentamb_547403 These resources are suitable for: • Students • Beginners • Developers • Professionals interested in AI and Microsoft 365 You'll learn about: ✅ Microsoft Copilot fundamentals ✅ AI-assisted productivity ✅ Microsoft 365 Copilot features ✅ Official guidance and best practices If you've already started learning Microsoft Copilot, feel free to share your experience or any additional resources you found useful. Happy learning!
[Japan region] Copilot Cowork not showing in the agents list despite all settings enabled
Hello, I'm based in Japan and my tenant region is Japan. I'm trying to enable the now-GA Copilot Cowork for my tenant, but Cowork does not appear in the agents list in the Microsoft 365 admin center, so I can't deploy it. Environment: Location / tenant region: Japan License: Microsoft 365 Copilot (assigned to target users and the admin account) All prerequisites appear to be in place and verified: Anthropic (AI provider acting as a Microsoft subprocessor): enabled Usage-based billing (Copilot Credits): enabled Discovery setting "AI experiences enabled by usage-based billing": set to allow users to discover and use Issue: Even with all of the above enabled, searching for "Cowork" under Integrated Apps → All agents returns no result. It also does not appear under Copilot → Settings → View all. As a result, I cannot deploy it to users, and Cowork does not show up for users at m365.cloud.microsoft either. Questions: Is there any additional setting required to make Cowork appear in the agents list? For a tenant in the Japan region, if there is a delay before the Cowork agent is provisioned after GA, what is the typical timeframe, and is there a way to check the rollout status for my tenant? Is there a specific admin role (e.g., AI Administrator) I should double-check on the account performing these steps? If anyone in the Japan region has resolved the same issue, I'd appreciate hearing how. Thank you.Stop Everyone Prompting Differently! Organizational Prompts in M365 Copilot (Full Walkthrough)
🚀 Microsoft just solved one of the biggest Copilot adoption challenges. Organizational Prompts allow admins to publish approved prompts directly to users across the organization. No more: ❌ Everyone prompting differently Instead: ✅ Standardized AI experiences ✅ Faster user adoption ✅ Company-approved workflows I just published a video explaining how it works. 🎥 Link in the comments 👇 What would be the first Organizational Prompt you'd deploy in your company? #Microsoft365 #Copilot #MicrosoftCopilot #AI #M365 #PromptEngineering #FutureOfWork
Custom Agent Builder agent suddenly failing with "Oops, something happened" - no config changes
Hi All, We built a custom agent in Agent Builder (Microsoft 365 Copilot) that generates a Word risk assessment by grounding on a contract (either the document currently open via the Word Copilot add-in, or a file uploaded in the web browser chat), plus a fixed set of knowledge sources (guidance notes, playbooks). It worked reliably for about 5 days while I was testing it solo. We then rolled it out to appr. 20 users, and shortly after, it started failing consistently with a generic "Oops, something happened, try again" error, typically after a long delay, in both the Word add-in and the browser version. I can't confirm causation, but the timing lines up closely with when we expanded from single-user testing to ~20 concurrent users. I don't know whether this points to a tenant-level capacity/concurrency limit being hit, or its something else, just stating it in case others have seen a similar threshold effect. Is this a known concurrency/capacity limit for Agent Builder agents once usage scales up, or a separate backend regression affecting document grounding, and has anyone else seen this pattern after moving from single-user testing to broader rollout?
Help.I have 365 Premium subscription, it hasn't expired, but I lost access to Copilot on phone.
I'm an Office 365 premium subscriber. I used to be able to use Copilot normally on Office on both my computer and iPhone, but now I can only use Copilot on Office on my computer. When I try to use Copilot on Office on my phone, it says: 'It seems you don't have a valid license. To get access, please contact your admin.' Before this problem happened, I sent an invite link to someone else to use Office 365 with me, and then I clicked the invite link myself on my phone using my subscriber account, and it showed that I successfully joined the sharing. After that, I couldn't use Copilot on Office on my phone anymore. Even though my subscription account is still shown as the organizer in the Family group and my subscription hasn't expired, it seems like I lost access to Copilot on my phone.
