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logan_tong's avatar
logan_tong
Copper Contributor
Dec 02, 2024

Copilot not loading in desktop Mac Excel

When trying to load the Copilot sidebar in the Mac desktop version of Microsoft Excel Version 16.91 (24111020), all I get is a loading animation (see screenshot). I've got a Microsoft 365 Subscription, and Copilot for Microsoft 365 license. Copilot works fine in Word. The document I'm working with is saved in a SharePoint team through my OneDrive app, and is formatted as a table.

 

  • mattrobinson's avatar
    mattrobinson
    Copper Contributor

    Has anyone found a fix for this, it works fine for me in all other Microsoft programs, just Excel it refuses to load in

     

  • Mwardhana's avatar
    Mwardhana
    Copper Contributor

    I have the same issue.

    I'm on Excel Version 16.93.1 (25011917)

    MacOs 15.1.1 (Sequoia)

  • I'm currently (December 20, 20240) experiencing this same issue - 

    Excel for Mac Version 16.92 (24120731)

    MacOS 15.2 (24C101)

  • badego's avatar
    badego
    Copper Contributor

    logan_tongDoes the issue persist across other Excel documents? Need to understand if it is an Excel issue or a document issue.. Would suggest you test with a new excel document and revert. Also, when did you get the Copilot License assigned?

    • mcastroruiz's avatar
      mcastroruiz
      Copper Contributor

      I have the same problem. Excel Version 16.93 (25011212) Mac OS Sequoia Versión 15.3.1 (24D70). I have tried with a new document in onedrive and an existing one in Sharepoint. I have no problems with copilot in word, powerpoint or outlook

    • logan_tong's avatar
      logan_tong
      Copper Contributor

      when I first posted it wasn't working with any document i openned, but it seems to be working as intended now. At that point I had had the copilot license for several months already.

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