Forum Discussion
logan_tong
Dec 02, 2024Copper Contributor
Copilot not loading in desktop Mac Excel
When trying to load the Copilot sidebar in the Mac desktop version of Microsoft Excel Version 16.91 (24111020), all I get is a loading animation (see screenshot). I've got a Microsoft 365 Subscription, and Copilot for Microsoft 365 license. Copilot works fine in Word. The document I'm working with is saved in a SharePoint team through my OneDrive app, and is formatted as a table.
- mattrobinsonCopper Contributor
Has anyone found a fix for this, it works fine for me in all other Microsoft programs, just Excel it refuses to load in
- MwardhanaCopper Contributor
I have the same issue.
I'm on Excel Version 16.93.1 (25011917)
MacOs 15.1.1 (Sequoia)
- HoussemEddineDHAHRICopper Contributor
Try to change the VPN gateway
- CommunityAccount1Copper Contributor
I'm currently (December 20, 20240) experiencing this same issue -
Excel for Mac Version 16.92 (24120731)
MacOS 15.2 (24C101)
- badegoCopper Contributor
logan_tongDoes the issue persist across other Excel documents? Need to understand if it is an Excel issue or a document issue.. Would suggest you test with a new excel document and revert. Also, when did you get the Copilot License assigned?
- mcastroruizCopper Contributor
I have the same problem. Excel Version 16.93 (25011212) Mac OS Sequoia Versión 15.3.1 (24D70). I have tried with a new document in onedrive and an existing one in Sharepoint. I have no problems with copilot in word, powerpoint or outlook
- logan_tongCopper Contributor
when I first posted it wasn't working with any document i openned, but it seems to be working as intended now. At that point I had had the copilot license for several months already.