Dated: 6th December 2018
We are having some issues with OneDrive sync client SharePoint online. Deleted files re-appears and files are duplicated with computer name even when users are connected to the Internet. We are located close to Ireland (56 ms latency to Office 365 servers) and have 100/100 Mbps Internet connection (load on the line is less than 10%) and there are only 3-4 SharePoint users.
OneDrive version: Version 2018 (Build 18.212.1021.008)
Please let us know the expected behaviour in these cases:
SharePoint library is synced using OneDrive for user John and Alex, a folder is selected to "Always keep on this device"
And OneDrive setting for office is as follows:
Case 1
| Time | User: John (local OneDrive folder) | SharePoint Online Library | User: Alex (local OneDrive folder) |
| 10:00:00 | Creates file1.docx | file1.docx is synced from John | file1.docx is synched from SharePoint |
| 11:00:00 | Disconnects from the Internet | file1.docx | Disconnects from the Internet |
| 12:00:00 | Deletes file1.docx (while offline) | file1.docx | Edits file1.docx (unintentional edit while offline) |
| 13:00:00 | Still offline | file1.docx is updated from Alex | Connects to the Internet and OneDrive syncs |
| 14:00:00 | Connects to the Internet and OneDrive syncs | file1.docx | file1.docx |
| 14:00:01 | ? | ? | ? |
Case 2
| Time | User: John (local OneDrive folder) | SharePoint Online Library | User: Alex (local OneDrive folder) |
| 10:00:00 | Creates file1.docx | file1.docx is synced from John | file1.docx is synched from SharePoint |
| 11:00:00 | Disconnects from the Internet | file1.docx | Disconnects from the Internet |
| 12:00:00 | Deletes file1.docx (while offline) | file1.docx | Edits file1.docx (unintentional edit while offline) |
| 13:00:00 | Connects to the Internet and OneDrive syncs | file1.docx is deleted - from John's | Still offline |
| 14:00:00 | file1.docx does not exist | file1.docx does not exist | Come online and OneDrive syncs |
| 14:00:01 | ? | ? | ? |