Forum Discussion
Outlook (365) Need Password - Issue
Hi,
We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image:
to fix the issue, I clear entries in Credential Manager, Delete Temporary Files, unchecked "Use Cached Exchange mode", restart system and check this again.
but after some couple of days, outlook again stop sync and ask for password.
I'll appreciate for any possible support to fix this issue permanently.
Thanks,
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
- Hi Muhammed,
There are a number of reasons for this. First I would look inside the Office 365 admin portal to make sure your password expiration policy is not set to only a few days
https://docs.microsoft.com/en-gb/office365/admin/manage/set-password-expiration-policy?redirectSourcePath=%252farticle%252f0f54736f-eb22-414c-8273-498a0918678f&view=o365-worldwide
If this is ok, setting the below registry key to 1 in below path often resolves it
Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Key: DisableADALatopWAMOverride (DWORD)
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password
I would try that on a single user to see if it works before rolling it out. If that doesn't work let us know.
Best, ChrisThank you Chris, I had a similar issue and by adding suggested key i the registry resolved my issue. I am now able to access outlook without any issues. This is the first thread which resolves my issues in a minute.
Thanks a ton.
Hi,
Thanks for response.
I tried to Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, but there is no Key: DisableADALatopWAMOverride (DWORD)
Please see the screenshot:
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
Its totaly worked thanks a lot. ChrisHoardMVP
This is a late reply but since it is still a known issue I thought I would share how I fixed it. I know this likely wont work for everyone as I believe there are multiple causes for this issue.
I typically see it when setting up new client laptops that have Office/Outlook 365 and MFA enabled and are running Windows 11 Pro. When launching Outlook it shows "Need password", if you click that prompt a login screen appears and disappears immediately.
I tried clearing credential manager and setting up a new profile but the issue persists.
Finally I found under Settings> Accounts> Access work or school, they had a duplicate domain account listed. I disconnected one, and both disappeared. I then launched Outlook and a typical login screen appeared, I entered their credentials, passed the MFA check and Outlook connected and the issue was resolved.
- Had the same issue and this worked for me. Thank You!
- This worked for me
- This solution resolved my issue.
We have yet to find a solution to this issue. We are not using Trend Micro. We did add exclusions to our AV, SentinelOne. No change. We've even tried a test PC without AV on it. No change. We can 'resolve' the issue by deleting the C:\Users\username\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy folder when the user is logged off. But we can't keep doing this over and over. This issue is a bane of our Help Desk. Any other thoughts on how to resolve this issue?
- Go to control panel \ Credential Manager \ Email address and update password. this issue will fix.
- I don't see any email address setting in Credential Manager.
1. Find the registry key HKEY_CURRENT_USER\Software
\Microsoft\Office\16.0\Common\Identity2. Create DWORD value (32-Bit) called EnableADAL
3. Right-click the new DWORD, click edit, change to decimal 0
4. Within the same registry key create another DWORD value
(32-Bit) called DisableADALatopWAMOverride5. Right-click the new DWORD, click edit, change to decimal 1
6. Close the registry editor and reboot
HISTORY OF THIS PROBLEM:
We've probably seen this problem half a dozen times or so in the last year and every time I came across it I could never find a fix no matter how much Googling I did. Finally I have the solution (or at least the solution that's worked for me)...outlook need password no prompt
This problem for me was always with Outlook 2010 and 365 mailboxes. The initial setup of Outlook would work fine and Outlook WOULD connect. However after the initial setup you close Outlook and when you open it again (2nd time onwards) Outlook would say need password but would never display the normal username & password box. So basically there is nowhere to type in the needed user credentials and Outlook never connects.
HOW TO FIX OUTLOOK NEEDS PASSWORD BUT NO PASSWORD PROMPT APPEARS:
1. Click Start, click Run, type regedit in the Open box, and then click OK.2. Locate and then select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft
\Office\14.0\Common\General3. On the Edit menu, point to New, and then click DWORD (32-bit) value.
4. Type DoNotQueryUserNotificationState, and then press ENTER.
5. Right-click DoNotQueryUserNotificationState, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Exit Registry Editor.
Try This Solution
Thanks. I've had this issue for a while and the only solution was to reboot. I manage 900+ users and I will be adding this to my Office 365 distribution.
Chris
Hello all!
I'm hoping my experience in this may help someone with something they may not have thought of...
July 10 2023 was the start of my hell period - started with one user being challenged for MS Password out of the blue - then one by one most of the organization started getting the popups almost every day or every other day. The sad part was that a small portion of our users started getting the dreaded "Outlook Loop" following by "Need Password" as the condition message (causing all Microsoft Products to fail by the way - including Teams and OneDrive.)
Opened about 4 trouble tickets with Microsoft during this period, with little or no solutions until the last agent, who was in contact with more senior support staff, asked what AV solution our organization uses. This location uses Trend Worry Free AV (Client/Server), and they suggested I "try it without Antivirus" - I initially balked as NOTHING changed in that area and couldn't have been caused by that but as a IT Tech myself I knew it was good practice to rule it out. We removed our corporate AV solution on 1 test machine with severe restrictions on usage and wouldn't you know it, all the problems went away! I was shocked - again NOTHING changed in our AV - no patches, no updates apart from the pattern files. (There were also no scheduled Windows update either - however the Microsoft Office Product offering is set to automatically install updates) The agent added that they have documented reports with customers with our same setup and the issue was the Antivirus. So Pass the buck time... I opened a case with the AV provider and in short order they had reports of this same issue as far back as May 2023 - they stressed that the problem is not just with their AV product but that it has been reported WITHOUT ANY aftermarket AV Solution! (implying Microsoft) Anyway for ANYONE that is curious what OUR solution was here is a synopsis of the Changes to OUR ANTIVIRUS SOFTWARE - Trend Micro:
I. Under Real-Time Scan / Scheduled Scan / Manual Scan> click +Add
Under directories in the Folders tab:
-----------------------------------------------------------
C:\Users\*\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy*
C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy*
C:\Windows\SystemApps\Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy
C:\Users\*\AppData\Local\Packages\Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy
-----------------------------------------------------------
Antivirus/Antispyware, under files tab:
-----------------------------------------------------------
C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Microsoft.AAD.BrokerPlugin.exeII. Under the Behavior Monitoring Approved List:
-----------------------------------------------------------
C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Microsoft.AAD.BrokerPlugin.exe
C:\Users\*\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy*
-----------------------------------------------------------III. For Trusted Program List:
Trusted Program List > Add program full path
---------------------------------------------------------------------------------------------------
C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Microsoft.AAD.BrokerPlugin.exe
---------------------------------------------------------------------------------------------------I can imagine the headaches out there after reading all your reports -
Thought I'd add this avenue in case it helps someone out there.Good Luck!
- In Summer 2023 it also started in our case. Thank you verry much for sharing your solution, it solved the problem completely.
I added the exclusions in out av solution (even though it hasn't detected anything in that folder) and deleted "C:\Users\<username>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" for every user that had this problem. After that, outlook asks for the password one time and works just as it should.I have been working on this problem for almost a year now and going through some of the possible solutions found here including yours. Thankfully I came across this thread and was able to show my clients that it is indeed an issue that many are struggling with. My main client experiencing this, the issue occurs sporadically. He will run fine for a week... even two or three and then boom, he opens outlook and at the bottom, it says it is not connected to exchange and that it "Needs Password" yet we don't have the ability to enter a password. The quick solution is a complete system reboot and he is back up for maybe another week or two. I have applied this suggestion (removing \microsoft.aad.brokerplugin) today. I'll know in a few weeks if it worked or not.
I had a similar problem a few days ago! Did the same as you! Nothing worked! I ended up doing an online repair on the installation and the problem was solved..
/ Adam
Anyone else unable to enter the password when this happens? In Send/Receive it asks for the Exchange password, when I select that nothing happens. This happens to me every few months and is very frustrating. Just got back from a 10 Day vacation and spent 2 hours trying to access my outlook on my laptop.
Seems silly that there isn't an easier fix. Removing the account from settings and adding it back in did work.
M
I tried everything including several long winded calls with O365 support that went nowhere.
What worked for me was removing all credentials, Office etc. Removing the users product license on the 365 admin portal. Waiting 30 minutes before re-adding the product license and then reinstalling Office on the users PC.I have a quick fix, the issue is - all of my users are having this issue. Just Outlook 365. The "Need Password" link in Outlook does not work. Can we just get this fixed? I don't want to have to go around to my user base and fix each one every time they change their password.
Teams – log off, then back on (not sure if this is needed)
Open Outlook in safe mode (ctrl+click the icon) it may or may not open, then close it (might not be needed)
Outlook – create a new profile, log in as that profile - close outlook, log back into Outlook as the old profile (feel free to delete the newly created one after verifying it all works)
Done
Nothing beats how quick this is and how easy. It is just a pain in the parts when the "Update Password" button should work.
for this issue, i have a solution, i think you can try.
1st, you should rename old data
2nd, re-open outlook to check. if not, please repair Office 365 in uninstall explorer.
3rd,re-name .ost file to recover the email, dont need to get all email again.
Cheer!
Hien
Just create a new User Profile and log in with the same outlook profile. it worked fine
- Ok gives
