Forum Discussion
Outlook (365) Need Password - Issue
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
This is a late reply but since it is still a known issue I thought I would share how I fixed it. I know this likely wont work for everyone as I believe there are multiple causes for this issue.
I typically see it when setting up new client laptops that have Office/Outlook 365 and MFA enabled and are running Windows 11 Pro. When launching Outlook it shows "Need password", if you click that prompt a login screen appears and disappears immediately.
I tried clearing credential manager and setting up a new profile but the issue persists.
Finally I found under Settings> Accounts> Access work or school, they had a duplicate domain account listed. I disconnected one, and both disappeared. I then launched Outlook and a typical login screen appeared, I entered their credentials, passed the MFA check and Outlook connected and the issue was resolved.
- This worked for me, thank you!
- This solution resolved my issue.
We have yet to find a solution to this issue. We are not using Trend Micro. We did add exclusions to our AV, SentinelOne. No change. We've even tried a test PC without AV on it. No change. We can 'resolve' the issue by deleting the C:\Users\username\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy folder when the user is logged off. But we can't keep doing this over and over. This issue is a bane of our Help Desk. Any other thoughts on how to resolve this issue?
peter-supply I have been working on this problem for nearly three years. I have worked with at least four different MS technicians and the only thing they come to is that I need to start over and reinstall the OS from scratch. Obviously, I can't do that, so I am left with having to reboot my desktop computer about every 36 hours.
I wish they could get this resolved.
Brett
- This worked for me
- Had the same issue and this worked for me. Thank You!
