Forum Discussion
Outlook (365) Need Password - Issue
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
I solved the issue by referring to this MS help page:
https://learn.microsoft.com/en-us/outlook/troubleshoot/authentication/continually-prompts-password-office-365
Specifically I downloaded and ran the https://aka.ms/SaRA-OutlookPwdPrompt, selecting Diag: Outlook keeps asking for my password.
At the end of the auto diagnosis, the tool told me that my install of Outlook 2013 was not configured for "Modern Authentication" and gave me the option of either letting the tool fix the issue (which I did) or manually following the instructions here: https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/enable-modern-authentication?view=o365-worldwide
I then restarted Outlook 2013 and saw a new login prompt, different from the dialog that didn't work before and after entering my details Outlook successfully connected.