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Outlook (365) Need Password - Issue
Hi, We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image: to fix the issue, I clear entries i...
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
We just got this issue when moving users from Office2016 to Office2021 and migrating their profiles between servers. Seemed to only happen where users had additional delegated accounts in their Outlook. I tried a few of the suggested fixes (Cleared Credentials from Credential Manager, started Outlook /safe) but not help.
I went to a solution I don't think I've seen suggested but is one I've used to fix Teams login issues and it worked!
Delete/Rename the following folder in the user's profile (user must be logged off to make these changes):
C:\Users\<username>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
The next time the user logs in this folder gets recreated. Teams and Outlook started and prompted for credentials and working correctly now.
I went to a solution I don't think I've seen suggested but is one I've used to fix Teams login issues and it worked!
Delete/Rename the following folder in the user's profile (user must be logged off to make these changes):
C:\Users\<username>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
The next time the user logs in this folder gets recreated. Teams and Outlook started and prompted for credentials and working correctly now.
