Forum Discussion
Outlook (365) Need Password - Issue
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
This is a late reply but since it is still a known issue I thought I would share how I fixed it. I know this likely wont work for everyone as I believe there are multiple causes for this issue.
I typically see it when setting up new client laptops that have Office/Outlook 365 and MFA enabled and are running Windows 11 Pro. When launching Outlook it shows "Need password", if you click that prompt a login screen appears and disappears immediately.
I tried clearing credential manager and setting up a new profile but the issue persists.
Finally I found under Settings> Accounts> Access work or school, they had a duplicate domain account listed. I disconnected one, and both disappeared. I then launched Outlook and a typical login screen appeared, I entered their credentials, passed the MFA check and Outlook connected and the issue was resolved.
