Forum Discussion
Muhammad Ali Khan
Dec 10, 2018Copper Contributor
Outlook (365) Need Password - Issue
Hi, We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image: to fix the issue, I clear entries i...
- Dec 13, 2018Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
tsltsltsl
Jul 22, 2023Copper Contributor
In my case, I had to fix OneDrive first. Outlook "need password" was just a symptom of the issue. My OneDrive was messed up. Unlike Outlook, the OneDrive issues provided me with error codes and those were easy enough to chase down.
- BEBakerJul 22, 2023Brass Contributor
Itsltsltsl Interesting... can you tell us more about what you needed to fix with OneDrive?
- tsltsltslJul 22, 2023Copper Contributor
BEBakerit was a long journey through error codes and chasing them down online.
bottom line, sign out of OneDrive (unlink pc) by clicking on the cloud in the lower right of the windows task bar associated with the account having the issue and go to settings then account. then re-sign in (set onedrive file location to where it was before). I was unable to do this and that is where the trail began. Once OneDrive worked, outlook worked again.