Forum Discussion
Outlook (365) Need Password - Issue
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
Hi,
Thanks for response.
I tried to Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, but there is no Key: DisableADALatopWAMOverride (DWORD)
Please see the screenshot:
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
have had this issue with Windows 10 and now seeing on Windows 11.
also symptom is Onedrive loses connectivity and Start menu / Search not working.
has your team looked into root cause?
The Registry fix, does fix outlook Most of the times.
we have also used Add-AppxPackage -Register
"
C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml
"
-DisableDevelopmentMode -ForceApplicationShutdown in Powershell but some times it does not fix.ChrisHoardMVPHi,
I am facing the same issue again, although registry entry is there, outlook stuck and asking for password.
Please refer to attached screenshot:
In my case, removing my Office 365 account from "Access work or school" (Settings > Accounts > Access work or school) on Windows 10 solved that issue. Then, I connected my Office 365 account again, it worked.
- Tried the REG hacks. DID NOT WORK
Tried deleting/recreating profile. DID NOT WORK
What worked? Satoshi Nishimura's suggestion
"In my case, removing my Office 365 account from "Access work or school" (Settings > Accounts > Access work or school) on Windows 10 solved that issue. Then, I connected my Office 365 account again, it worked."
Go to WINDOWS SETTINGS (not Outlook Settings) and disconnect your account. Then log back in. WORKED LIKE A CHAMP!
Hi,
I am facing the same issue again, although registry entry is there, outlook stuck and asking for password.
Please refer to attached screenshot:
Hi,
I have the same problem, but making this registry change doesn't seem to solve it. Any advice? Is the registry entry below correct...? When editing I set the Value data to 1 Hexadecimal as shown.
It happened a week or so ago, and I eventually solved it by creating a new profile - which was a pain given I have half a dozen email accounts running through this copy of Outlook... Don't really want to do that once a week...
Perhaps I should also add that this is just one of several O365 accounts being accessed by this installation of Outlook. I also just deleted all Windows Credentials in Credential Manager - when I rebooted and restarted Outlook, I was asked for passwords for all the accounts except the one with the problem...
Any suggestions welcome.
Thanks,
N
- Hi Neil Rabbitts,
Did you redo the whole Outlook profile after adding the registry entry as I don't believe it will apply if the existing profile is there (even with a restart of Outlook.
Best, ChrisChrisHoardMVPHi Chris,
I'm afraid I can't remember the exact sequencing, but I think I added the registry entry, then when it didn't work, created a new profile as a last resort (may be wrong). The new profile worked and I thought 'great, I wonder if I can reinstall the account on the existing profile?" (to avoid reinstalling everything below...) which I did, and it worked there too... for a week. Clearly I don't understand the influence of the registry entry on any given profile, or indeed cause and effect between all this... So I'm now in the situation where neither profile works for that email address (O365 Business Essentials), so I have one profile just with that mailbox (not working) and the original profile showing mailboxes from:
- The broken O365 Business Essentials account
- An O365 Education account (I think EES)
- A Microsoft 365 account (SBP+EMS)
- 2xoutlook.com free accounts and
- an IMAP account.
All are working except the one mentioned. Perhaps I should also throw into the mix that when I emptied Credential Manager, there were lots of entries from Microsoft Teams, which I use for 4 of the above. I think I'm working the credentials system quite hard...
- Thanks Chris, appreciated for your support!
Adding this entry into registry worked like magic, hope it will last now.
