Forum Discussion
Outlook (365) Need Password - Issue
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
I will solve your problem in 2 steps. Please do not forget to like this solution.
1. Outlook ; click "File" then "Office Account."
2. Then click "Sign out" and first sing out completely, then sign in again, from the same path.
You are all set. Just close Outlook and restart. Now you start to smile and start to thank me.
Thanks, like others I have been hopeful with the confidence of posts such as yours. Sadly, it works for a bit and then we are back. For us, the issue won't appear for as long as 3 weeks and then one morning, the user comes in and Outlook is not connecting to exchange - "Need Password" at the bottom. They leave their systems on all the time so all I have to do is reboot and Outlook is happy again. Oddly, if they turn their systems off each night, the problem will still appear on the next random day. To me, that indicates it is the system reaching out to Exchange and encountering an error. Once the error is created, the reboot clears it somehow and the system is good... until it's not. Thankfully this client is replacing these "older" (6 yrs old - not Win 11 compatible) units in the new year. I've shared this thread with them so they know I'm on the job - lol.
