Test call option not showing up in Teams?

[JMW4567]

Hi 

I've downloaded a personal version of Teams and need to test it.

However, the 'Test call' option is not available? 

I've tried 2 methods:

1) typing 'Test call' in the search bar and pressing enter - nothing happens when I do this!

2) going to Settings then Devices then checking for the 'Test call' option  - but it's not there!

I've attached what I can see when I got to Devices and what I should be able to see (from a video I watched online)

I'm using Version 1.4.00.22472 (64-bit).

Can anyone please advise?

[#2]

@JMW4567 

Hello,

This version of Teams desktop client should have "Make a test call" feature see below my client with same version on Win10. Did you using the same version running on other OS?

[#3]

Hi @Little_Joe thanks for your response. 

I've only got one OS, at the moment - Windows 10..... 

Do you have any other ideas for how to fix the problem, please? 

Thanks 

[#4]

Hello,
Suggest you uninstall the current version of Teams client and download the latest one from below link:
https://www.microsoft.com/en-us/microsoft-teams/download-app

[#5]

Hi@Little_Joe 

Thanks for your response.

I'd actually already done that before posting the question on this thread.

Any other ideas?

[#6]

Which type of account you're using? Microsoft Account or Work/School account ?

[#7]

Good question - I actually have both - two accounts, under the same e-mail address....

[#8]

When I launch the Teams app on my desktop, however, it defaults to the Personal account.

Would the type of account make a difference?

[#9]

@JMW4567

Yes, if you're using the Chat with Microsoft Teams (the version only focus on chat & meeting) and sign-in with your personal account then you will not see this option. See the below screenshot from my laptop with that version for your reference.

[#10]

Ok.

[#11]

@Little_Joe Is there a way to test your mic works in Teams then?

[#12]

Unfortunately, u still cannot test it with Home version of Teams, however you can test it with School or Work version of Teams.

[#13]

Hi @JMW4567 

I had the same issue, which is how I found this forum.
You will not see the make Test Call Option depending on what sort of account you have with MS Teams (i.e., Home, School, Business etc.).
I checked that my version of the app was uptodate, but I still wasn't seeing the option (whilst signed in with my home account). I signed in with my business account and I see the issue is fixed.

Hope this helps 

[#14]

@KevinFra28:

Thank you for the confirmation.

What an absolutely confounding decision from MS: let's remove the one thing every chat app needs and which is the cause of like 99% of problems with chat apps - incorrectly set up devices and settings.

This is almost trolling on their part.