Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Test call option not showing up in Teams?

%3CLINGO-SUB%20id%3D%22lingo-sub-2747600%22%20slang%3D%22en-US%22%3ETest%20call%20option%20not%20showing%20up%20in%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2747600%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20downloaded%20a%20personal%20version%20of%20Teams%20and%20need%20to%20test%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20the%20'Test%20call'%20option%20is%20not%20available%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20tried%202%20methods%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1)%20typing%20'Test%20call'%20in%20the%20search%20bar%20and%20pressing%20enter%20-%20nothing%20happens%20when%20I%20do%20this!%3C%2FP%3E%3CP%3E2)%20going%20to%20Settings%20then%20Devices%20then%20checking%20for%20the%20'Test%20call'%20option%26nbsp%3B%20-%20but%20it's%20not%20there!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20attached%20what%20I%20can%20see%20when%20I%20got%20to%20Devices%20and%20what%20I%20should%20be%20able%20to%20see%20(from%20a%20video%20I%20watched%20online)%3C%2FP%3E%3CP%3EI'm%20using%20Version%201.4.00.22472%20(64-bit).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20anyone%20please%20advise%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2747600%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECalling%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2748018%22%20slang%3D%22en-US%22%3ERe%3A%20Test%20call%20option%20not%20showing%20up%20in%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2748018%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1154913%22%20target%3D%22_blank%22%3E%40JMW4567%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20version%20of%20Teams%20desktop%20client%20should%20have%20%22Make%20a%20test%20call%22%20feature%20see%20below%20my%20client%20with%20same%20version%20on%20Win10.%20Did%20you%20using%20the%20same%20version%20running%20on%20other%20OS%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Little_Joe_0-1631597754507.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F310209i5D70B81AA09667F1%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22Little_Joe_0-1631597754507.png%22%20alt%3D%22Little_Joe_0-1631597754507.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2748868%22%20slang%3D%22en-US%22%3ERe%3A%20Test%20call%20option%20not%20showing%20up%20in%20Teams%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2748868%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F38497%22%20target%3D%22_blank%22%3E%40Little_Joe%3C%2FA%3E%26nbsp%3Bthanks%20for%20your%20response.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20only%20got%20one%20OS%2C%20at%20the%20moment%20-%20Windows%2010.....%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20have%20any%20other%20ideas%20for%20how%20to%20fix%20the%20problem%2C%20please%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi 

 

I've downloaded a personal version of Teams and need to test it.

 

However, the 'Test call' option is not available? 

 

I've tried 2 methods:

 

1) typing 'Test call' in the search bar and pressing enter - nothing happens when I do this!

2) going to Settings then Devices then checking for the 'Test call' option  - but it's not there!

 

I've attached what I can see when I got to Devices and what I should be able to see (from a video I watched online)

I'm using Version 1.4.00.22472 (64-bit).

 

Can anyone please advise?

 

9 Replies

@JMW4567 

 

Hello,

 

This version of Teams desktop client should have "Make a test call" feature see below my client with same version on Win10. Did you using the same version running on other OS?

 

Little_Joe_0-1631597754507.png

 

Hi @Little_Joe thanks for your response. 

 

I've only got one OS, at the moment - Windows 10..... 

 

Do you have any other ideas for how to fix the problem, please? 

 

Thanks 

Hello,
Suggest you uninstall the current version of Teams client and download the latest one from below link:
https://www.microsoft.com/en-us/microsoft-teams/download-app

Hi@Little_Joe 

Thanks for your response.

I'd actually already done that before posting the question on this thread.

Any other ideas?

Which type of account you're using? Microsoft Account or Work/School account ?
Good question - I actually have both - two accounts, under the same e-mail address....

When I launch the Teams app on my desktop, however, it defaults to the Personal account.

Would the type of account make a difference?

@JMW4567

 

Yes, if you're using the Chat with Microsoft Teams (the version only focus on chat & meeting) and sign-in with your personal account then you will not see this option. See the below screenshot from my laptop with that version for your reference.

 

Little_Joe_0-1631760653810.png