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JMW4567's avatar
JMW4567
Copper Contributor
Sep 14, 2021

Test call option not showing up in Teams?

Hi    I've downloaded a personal version of Teams and need to test it.   However, the 'Test call' option is not available?    I've tried 2 methods:   1) typing 'Test call' in the search bar a...
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Little_Joe's avatar
Little_Joe
Bronze Contributor
Sep 14, 2021

JMW4567 

 

Hello,

 

This version of Teams desktop client should have "Make a test call" feature see below my client with same version on Win10. Did you using the same version running on other OS?

 

 

JMW4567's avatar
JMW4567
Copper Contributor
Sep 14, 2021

Hi Little_Joe thanks for your response. 

 

I've only got one OS, at the moment - Windows 10..... 

 

Do you have any other ideas for how to fix the problem, please? 

 

Thanks 

  • Little_Joe's avatar
    Little_Joe
    Bronze Contributor
    Sep 15, 2021
    Hello,
    Suggest you uninstall the current version of Teams client and download the latest one from below link:
    https://www.microsoft.com/en-us/microsoft-teams/download-app
    • JMW4567's avatar
      JMW4567
      Copper Contributor
      Sep 15, 2021

      HiLittle_Joe 

      Thanks for your response.

      I'd actually already done that before posting the question on this thread.

      Any other ideas?

      • KevinFra28's avatar
        KevinFra28
        Copper Contributor
        Mar 13, 2023

        Hi JMW4567 

         

        I had the same issue, which is how I found this forum.
        You will not see the make Test Call Option depending on what sort of account you have with MS Teams (i.e., Home, School, Business etc.).
        I checked that my version of the app was uptodate, but I still wasn't seeing the option (whilst signed in with my home account). I signed in with my business account and I see the issue is fixed.

        Hope this helps 

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