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JMW4567's avatar
JMW4567
Copper Contributor
Sep 14, 2021

Test call option not showing up in Teams?

Hi    I've downloaded a personal version of Teams and need to test it.   However, the 'Test call' option is not available?    I've tried 2 methods:   1) typing 'Test call' in the search bar a...
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JMW4567's avatar
JMW4567
Copper Contributor

Hi Little_Joe thanks for your response. 

 

I've only got one OS, at the moment - Windows 10..... 

 

Do you have any other ideas for how to fix the problem, please? 

 

Thanks 

  • JMW4567's avatar
    JMW4567
    Copper Contributor
    Sep 15, 2021

    HiLittle_Joe 

    Thanks for your response.

    I'd actually already done that before posting the question on this thread.

    Any other ideas?

    • KevinFra28's avatar
      KevinFra28
      Copper Contributor
      Mar 13, 2023

      Hi JMW4567 

       

      I had the same issue, which is how I found this forum.
      You will not see the make Test Call Option depending on what sort of account you have with MS Teams (i.e., Home, School, Business etc.).
      I checked that my version of the app was uptodate, but I still wasn't seeing the option (whilst signed in with my home account). I signed in with my business account and I see the issue is fixed.

      Hope this helps 

      • Michael45's avatar
        Michael45
        Copper Contributor
        Sep 26, 2024

        KevinFra28:

        Thank you for the confirmation.

        What an absolutely confounding decision from MS: let's remove the one thing every chat app needs and which is the cause of like 99% of problems with chat apps - incorrectly set up devices and settings.

        This is almost trolling on their part.

    • Little_Joe's avatar
      Little_Joe
      Bronze Contributor
      Sep 15, 2021
      Which type of account you're using? Microsoft Account or Work/School account ?
      • JMW4567's avatar
        JMW4567
        Copper Contributor
        Sep 15, 2021
        Good question - I actually have both - two accounts, under the same e-mail address....

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