Dec 10 2018 06:18 AM
Hi,
We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image:
to fix the issue, I clear entries in Credential Manager, Delete Temporary Files, unchecked "Use Cached Exchange mode", restart system and check this again.
but after some couple of days, outlook again stop sync and ask for password.
I'll appreciate for any possible support to fix this issue permanently.
Thanks,
Apr 04 2022 07:12 PM
Apr 07 2022 10:43 AM
May 09 2022 09:55 PM
in my case all these magic did not helped.
my motherboard was replaced recently, so the reason for the error was that outlook/office had a conflict, as my previous device has another Id.
The solution was to remove „work & school accounts“ in windows control center and then outlook registered the same credentials again and it started working again.
It would be much better, outlook would show the problem instead of immediately closing the prompt.
May 09 2022 10:50 PM
@MazRashid Thank you for posting. So are you saying that in Control Panel your launched the Mail icon and then removed the email account from your active Outlook profile? Then what did you do? Restart the machine? Add the account back to the profile again?
Thank you,
Brett
May 10 2022 03:24 PM
@BEBakerHi,
To be precise, I went searched on windows task bar for "school" and selected "access to work or school account". A Dialog under Account/Access to work or school account" is shown.
There I removed all registered connections and then added them again.
Doing this registers the devive as a new device on Azure Active Directory and it did the trick for me.
I hope this helps
Maz
May 10 2022 09:42 PM
@MazRashid Thank you, Maz. I have done the same thing. In order to that, I encountered an error and was able to resolve the issue with a minor registry change. But I am looking forward to seeing if this really resolves it. It has been more than a year that I've been working on it with three different MS techs.
Brett
May 12 2022 01:14 PM
@MazRashid UPDATE: Well, I was pretty excited...I made these changes two days ago, and thought we just might have the solution. But no, the error message "Need Password" just popped up in Outlook.
I am at a loss.
Brett
Jun 01 2022 07:01 PM
@BEBaker I have gone a couple weeks now and even though I followed the solution of eliminating the accounts in the Email & Accounts section of settings, both my system at work and at home have had the Need Password error return about every 48 hours requiring a system reboot.
Would love to hear if anybody has had any long-term success.
Jun 01 2022 07:12 PM
Jun 01 2022 07:20 PM
Jun 01 2022 07:25 PM
Jul 15 2022 05:36 AM
Kindly try this. Have worked most of the times.
Open Powershell (if not working normally then open as Admin), run the following command and then restart Outlook. Hope this helps. :)
Jul 21 2022 06:06 PM
@Terry_Lazer Thank you for your contribution to this issue. The password manager may be the issue for me as I use one. Thanks for the tip. I am still getting the login screen pop up on my Outlook quite a lot lately, but I am able to log back in as I see the login screen. I will disable my password manager to see if it resolves the issue.
Aug 11 2022 12:44 AM
Aug 11 2022 09:22 AM
@Zhu_Hao It is funny that you mention that. With One Drive, I can log in, but although I have it set to launch when Windows starts automatically, I always have to launch and sign in manually.
With Teams, when I log out and then log back in, it always pre-populates the email login field with an email address that does not exist, and I have to delete it and enter the correct email address.
So both of those apps have sign-in issues.
Do you believe they are related?
Thank you very much,
BEB
Aug 27 2022 01:52 PM
This advice allowed me to fix a similar issue my tech support team had been struggling with for two days with no end in sight.
thank you.
Aug 30 2022 11:18 AM
Aug 30 2022 11:25 AM
Aug 30 2022 11:34 AM
@BEBaker I just applied the suggested fix not 20 minutes ago so I can't say I won't be back in the same position next week/month/year. But I now have an idea where the solution is... :crossing_fingers: