Dec 10 2018 06:18 AM
Dec 10 2018 06:18 AM
We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image:
to fix the issue, I clear entries in Credential Manager, Delete Temporary Files, unchecked "Use Cached Exchange mode", restart system and check this again.
but after some couple of days, outlook again stop sync and ask for password.
I'll appreciate for any possible support to fix this issue permanently.
Feb 03 2020 12:29 AM
It is easier to solve this issue if you go to account and disconnect the office 365 account and connect it back in the windows.
After that, please restart the outlook and no need to enter the password. It will connect. Before doing this step, I have deleted all the cached credentials in the credential Manager.
It worked for me.
Hope this is helpful.
Feb 19 2020 12:10 PM
Thank you Chris, I had a similar issue and by adding suggested key i the registry resolved my issue. I am now able to access outlook without any issues. This is the first thread which resolves my issues in a minute.
Thanks a ton.
May 07 2020 09:48 AM
Started having same issue with OP 2 days ago. Tried all solutions that were suggested above but the prompt for password still popping up. Any other suggestion?
Aug 14 2020 12:11 PM
I just bought a new PC and paid for a new license of Microsoft 365 and this is happening to me too. I am not a programmer and need help fixing this. Who can I call to get this fixed. I should not have to try and fix myself.
May 17 2021 02:10 AM
May 17 2021 08:49 AM
@Mastahh I have been working with Microsoft and we have spent hours and hours on this issue. It comes back for me every two or three days. It is occurring on my two desktops but not my laptop. We have recreated the Outlook profile, modified the registry, run the SARA tool a dozen times, and repaired Office four times. I have had three different tech support agents and each of them tries the same things but nothing has worked. Very frustrating.
May 17 2021 06:40 PM
@BEBaker checkout this article
Do you have this option to save Outlook to the cloud checked?
Does unchecking it help?