If your partner profile has been rejected in the verification process you can appeal the deision. Follow these steps

SamuelRoach Exactly the same experience here. New entity, trying to sign up. Rejected. Resubmit. Rejected. I've uploaded maybe 5 different documents, since there is ZERO feedback as to why it was rejected. Open a ticket. No response. Escalate through ASfP - no response (yet). MS Partner on Twitter, oh yeah, give us the details, we'll look into it. No response.What the hell is going on over there?

JillArmour This is one of the most frustrating processes I've encountered. It's almost as if the verification team either do not read the documents supplied to them or are hardwired to be as obstructive or vague as possible. It's been a month now that I've tried to get my verification sorted, despite providing the documents requested, raising a support request and even resorted to contacting the Partner team via Twitter. Yet, Partner Support takes ages to respond and then come back asking me for what I've already provided and, in some cases, reply saying the documents are not suitable without explaining why, despite them being the invoices showing domain ownership, as requested. At this stage, I'm seriously considering no longer promoting Microsoft's cloud products and focusing on a competitor's solutions for which my company is also a partner. Is there a way to escalate the verification process to someone who will actually be helpful and efficient in resolving the issue?

JillArmour Jill, i appreciate you reaching out, but holy crap what a nightmare. My last two submissions were "Assignment letter from an authorized representative of the organization" (Developer) and "Letter or statement from a financial institution or a utility company" (Partner). Both submitted on 6/8, and now both are rejected, with the "Fix now" request showing "The domain provided in your submission is insufficient for the requirements of our program." What? What does that even mean??Seriously, you guys would save so much time just by being clearer on what you're looking for. So the prior domain purchase documents were accepted, but now we're just circling back around again?What's really frustrating is there's no recourse, no support, no ability to escalate, no ability to even get emailed clarifications. All you're doing is saying Nope. Nope. Nope. over and over, expecting us to just keep guessing and resubmitting? Now with a 4 business days between decisions? If it wasn't absolutely critical for our business, I'd have punted long ago.

Hello JillArmour, i have an application open for several months with numerous documentation supplied. I do not have the ability to upload an appeal in the verification section as it states : Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification.this has become a very frustrating process. Can you suggest a different approach as support aren't replying with any further steps just that the appeal is being reviewed

JillArmour After many, many months, I have finally been verified. In case it helps anyone else, here's what I've discovered:Partner Center does NOT support Sole Traders, if you want your 'Trading As' name to be used as the publisher name. This is because (a) when registering as a 'Developer', there is only a entry box for the 'Publisher Name', which the verification team use for your legal verification - so that has to be the Legal Entity name (your name) and means your name gets used as the Publisher Name in AppSource / Commercial Marketplace; and (b) when linking your MPNID to an Azure application for login consent, the consent prompt shows your legal entity (name) rather than your trading name. I ultimately gave up, registered a Limited Company and reapplied through that.The first line of support - who respond to the 'Fix it now' uploads - are not allowed to engage in any conversation. They are only allowed to respond with the boiler-plate text we've all seen, which is rarely accurate. They are not allowed to use any discretion. As such, they're entirely useless if you have anything slightly out of the ordinary. In such cases, you need to raise a support ticket by clicking on the ? sign.The Partner Center people on Twitter / X are similarly useless. They're all very nice, but just forward your queries to the first line of support, then ignore any requests for updates.The second line of support - who respond to the support tickets - are not allowed to engage in any conversation. They are only allowed to respond with the boiler-plate text we've all seen, which is rarely accurate. They are not allowed to use any discretion. As such, they're entirely useless if you have anything slightly out of the ordinary. In such cases, you need to repeatedly reply with a request to escalate your case to the third line. You can also raise a support ticket on any other non-verification topic, arrange a conversation with the support specialist and ask them to escalate to the third line of support.The third line of support are not allowed to engage in any verbal conversation. They can respond by email to explain the problem - to tell you what information is being missed - but they're not allowed to tell you how to get past the blockage. They are not allowed to use any discretion. But they can trigger a 'Verified Credentials' process that might help you get through the "Who are you?" step.The people who validate the domain registration details do not understand that '/' means 'or', so they *require* you to provide a "Domain registration invoice" with the name and address matching Partner Center, stating the registration period and who the domain is registered to. They don't seem to care who the invoice is from, nor for how much. In my case, I owned my domain but bought it under a different name. In desperation I invoiced myself for $0.01, uploaded that and got past the 'Domain verification' step. When switching to a Limited Company, I similarly invoiced my company for the domain registration, which was also accepted.If you can, register for the "ISV Success" program. You need to tick that you're selling B2B and already have some products in other marketplaces, but they DO seem to be able to escalate to people who can actually use some discretion to verify your account.

How to appeal a rejected partner profile in the verification process

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Intatek
Copper Contributor
Oct 03, 2023
JillArmour

Like many others we are struggling with the information provided, we are now passing our 2 year anniversary for verification.

We have generally replied within minutes of a request of information to be consistently denied without a clear explanation, only that our information needs to match, however not saying what information does not match. It has turned in to a game to try and find the missing piece of this puzzle as our entire staff have attempted to solve this and we are currently offering a one off bonus for the person who manages to figure it out.

Our latest attempts have now brought us back to verifying our e-mail domain(Waiting on the e-mail to verify for around an hour now). The furthest we have managed to ever get was providing our invoice for domain registration clearly showing our Australian Company Name/Business Name, my personal contact name and our domain.

Very frustrated at the process but what else can we do. Multiple support tickets have come and gone without any clear resolution.
- JillArmour
  Community Manager
  Oct 06, 2023
  Intatek your domain name on your paperwork must match the name you have in your Microsoft account EXACTLY. That is where a lot of partners seem to get hung up.
  - Intatek
    Copper Contributor
    Oct 16, 2023
    Hi,
    We have updated all the paperwork now to be identical to our partner profile(purely company name and my personal name as a contact on everything from all accounts). We were just told via our ticket that we need to submit documents that match yet again.
    This is a rather troubling as we have definitely provided what should be enough. More troubling is our action pack subscription is up within the week and we have clients we have already on boarded for resale.
    Really lost here. We are now also out of attempts to verify.
VeryGood
Brass Contributor
Sep 24, 2023
ALL:

There seems to be an actual backend error, screenshot attached which explains why these steps are not responsive. Screenshot attached, thus these steps won't work until MS fixes up the portal.

I suspect if you can't get the upload document steps you have the same issue/error here
MissilentTech
Copper Contributor
Sep 21, 2023
Hi everyone... I too am having this issue with a "stuck" verification. It has now been 2 months and multiple escalations - and still no one cares. Any ideas how we can together get someone "real" to respond to our frustrations ??? any ideas welcome
Thanks Fiona
RicardoMCabreraS
Copper Contributor
Sep 18, 2023
I have the same problem I am stuck on
Employment verification for a couple of weeks, first I couldn't upload the documents and I opened a case 2308170010000518, then I was able to upload the documents and sent them by mail, but it's been more than 2 weeks and I don't have a response, is there a way to expedite this, since I am soon to renew the Solutions Partner designations

Thank you
- VeryGood
  Brass Contributor
  Sep 19, 2023
  Same happened to me, I provided screenshots and videos of it, the documents and they closed the ticket saying, sorry have you tried uploading the documents and we are closing the ticket.
  - RicardoMCabreraS
    Copper Contributor
    Oct 06, 2023
    I wanted to tell you that I finally achieved verification, they always asked me for the domain invoice and in the end I sent it again but this time the invoice had the exact name of the company clearly visible, and my contact, which is what I have on the portal, If you can add a WHOIS it would be good too
Tiago_Silverio
Copper Contributor
Sep 18, 2023
JillArmour I did the process as mentioned, submitted all the files and now I got stuck on "
Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification.".

Reading this, I realized that my domain was bought with my personal account, I transferred it to my company account.

The issue is that the fix now doesn't allow me to add any other document. I tried to remove and recreate the company, but it went straight to an error message without the option to appeal.
It has been months since the ticket opened. MS closed the ticket several times without any answer.

I need help.
- VeryGood
  Brass Contributor
  Sep 19, 2023
  If you make any progress let us know, as this has been causing me nothing but grief the past few months, I've provided screenshots and videos and they just give a canned answer and close it
ISV_Or_Not
Copper Contributor
Sep 14, 2023
Following the steps in that link - are not going to help if the People (or perhaps it's just AI) behind the verification process are non-responsive (or simply unhelpful)
Been there, done that.
TWO MONTHS later - still going.
All I did was update a buisness address after moving two suburbs.
I shouldn't have done that... Because now I can't renew my subscriptions, that have since expired.
MLagerberg
Copper Contributor
Sep 04, 2023
Hi Jill. You have replied that you do not work for the support department but that you have contact with them. They are as I understand it heavily backlogged with applications. With so many people here having to just resubmit applications over and over for months wouldn't it be more efficient for the team to provide details on what documents they expect and make the applications a higher success rate at the first application instead of just over and over being rejected without motivation? If we would just get feedback on what is missing that would make it possible to process the applications instead of rejecting them.
justusmulli
Copper Contributor
Aug 27, 2023
I'm trying to publish my Windows App on the Microsoft Store.

Like many of the people here, I'm also providing all the required documents for verification, and keep getting a generic automated email asking me for documents I've already provided. The emails I receive from Microsoft do not acknowledge anything I've said or provided, and do not actually point out what needs to be fixed.

I had a similar issue with Apple a year ago, except I actually managed to get through to a human within a week or two, who then profusely apologized and quickly helped me get verified.

It has been around 2 months trying to get verified in the Microsoft Partner Center, and there has been virtually 0 progress with 0 help from a human. Just automated emails asking for documents I've already provided.
- VeryGood
  Brass Contributor
  Aug 28, 2023
  justusmulliGot the same problem on my side, unable to verify or move to next steps. The account verification tab does not appear, and doesn’t work, tried different browsers and computers, tried raising a support tickets but have no response, even when providing videos of the issue.
  - WiseOptimizers
    Copper Contributor
    Apr 12, 2024
    VeryGood -
    
    Thanks for your message in community.
    
    We are facing the same issue as you were. please help how did you resolve the issue ?
Pim_Klaassen
Copper Contributor
Aug 09, 2023
I am trying to become a partner to get the Microsoft Action Pack. I haven't got any response to my support request for over a week. The process got stuck at employment verification since 20 days ago, with the interactive experience rejecting an official domain certificate providing no reason whatsoever. The instructions are vague and it is not clear what documents are required exactly. I do not understand how it could be that hard for a company like Microsoft to create something more user-friendly.

It seems like this has been going on since 2008 already? https://social.msdn.microsoft.com/Forums/en-US/92665b4b-fa04-4b76-983c-781e493fcd2d/the-partner-website-is-terrible?forum=isvpartneringwithmsft

What's going on over there?
OceanDigi
Copper Contributor
Aug 08, 2023
Its giving me no opportunity to upload documents. We've done this 6 times now - uploaded various authorised documentation that's been rejected with no reason. Our agreement runs out on August 17 so it's getting pretty desperate now.
- ricahrd-uk
  Copper Contributor
  Aug 15, 2023
  OceanDigi
  Same here, clicking Fix Now brings up the window on the right but nowhere to upload anything, just another Fix Now button which starts the process again, so all it's doing is going around in circles?!
  
  I've been a partner for years and didn't change anything but just last week received an email to say that their re-verfication of my details has now failed! They're asking me to upload a document which I'm happy to do but nowhere to upload it?!
  - WiseOptimizers
    Copper Contributor
    Apr 12, 2024
    ricahrd-uk -
    
    we are facing the same issue as you were, could you please provide your inputs on how did you resolve the issue. no response from Microsoft.
    
    We are loosing the business.
- JillArmour
  Community Manager
  Aug 09, 2023
  I'm sorry to hear this OceanDigi! I don't know how to rectify that issue, I'm so sorry. I really hope support gets back to you with what to do next. Keep us posted!

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How to appeal a rejected partner profile in the verification process

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