Forum Discussion
Community ManagerHow to appeal a rejected partner profile in the verification process
Like many others we are struggling with the information provided, we are now passing our 2 year anniversary for verification.
We have generally replied within minutes of a request of information to be consistently denied without a clear explanation, only that our information needs to match, however not saying what information does not match. It has turned in to a game to try and find the missing piece of this puzzle as our entire staff have attempted to solve this and we are currently offering a one off bonus for the person who manages to figure it out.
Our latest attempts have now brought us back to verifying our e-mail domain(Waiting on the e-mail to verify for around an hour now). The furthest we have managed to ever get was providing our invoice for domain registration clearly showing our Australian Company Name/Business Name, my personal contact name and our domain.
Very frustrated at the process but what else can we do. Multiple support tickets have come and gone without any clear resolution.
- JillArmour
Intatek your domain name on your paperwork must match the name you have in your Microsoft account EXACTLY. That is where a lot of partners seem to get hung up.
- Hi,
We have updated all the paperwork now to be identical to our partner profile(purely company name and my personal name as a contact on everything from all accounts). We were just told via our ticket that we need to submit documents that match yet again.
This is a rather troubling as we have definitely provided what should be enough. More troubling is our action pack subscription is up within the week and we have clients we have already on boarded for resale.
Really lost here. We are now also out of attempts to verify.- JillArmour
Intatek you will have to appeal your verification status. The steps are at the top of this page. What did the support team tell you was the issue with your last submitted documents?
Thanks for that, we resubmitted everything we were able to that could show the company name rather than the business name, currently waiting on a reply.
I believe our issue may be that we have everything in our business name rather than the company name and Microsoft deems that as a different entity.
Day 5 now, see what happens.
@MissilentTech
Thanks for the tip, we just reached out about 30 minutes ago. Fingers crossed.
But what about if I can't upload the certificate to the appeal screen? All I am getting is "Unable to add an attachment to your request, please try again later" and I am stuck there.
ID: 2309140040004225
- have you tried to use another web browser or use an incognito tab ?
