If your partner profile has been rejected in the verification process you can appeal the deision. Follow these steps

SamuelRoach Exactly the same experience here. New entity, trying to sign up. Rejected. Resubmit. Rejected. I've uploaded maybe 5 different documents, since there is ZERO feedback as to why it was rejected. Open a ticket. No response. Escalate through ASfP - no response (yet). MS Partner on Twitter, oh yeah, give us the details, we'll look into it. No response.What the hell is going on over there?

JillArmour This is one of the most frustrating processes I've encountered. It's almost as if the verification team either do not read the documents supplied to them or are hardwired to be as obstructive or vague as possible. It's been a month now that I've tried to get my verification sorted, despite providing the documents requested, raising a support request and even resorted to contacting the Partner team via Twitter. Yet, Partner Support takes ages to respond and then come back asking me for what I've already provided and, in some cases, reply saying the documents are not suitable without explaining why, despite them being the invoices showing domain ownership, as requested. At this stage, I'm seriously considering no longer promoting Microsoft's cloud products and focusing on a competitor's solutions for which my company is also a partner. Is there a way to escalate the verification process to someone who will actually be helpful and efficient in resolving the issue?

JillArmour Jill, i appreciate you reaching out, but holy crap what a nightmare. My last two submissions were "Assignment letter from an authorized representative of the organization" (Developer) and "Letter or statement from a financial institution or a utility company" (Partner). Both submitted on 6/8, and now both are rejected, with the "Fix now" request showing "The domain provided in your submission is insufficient for the requirements of our program." What? What does that even mean??Seriously, you guys would save so much time just by being clearer on what you're looking for. So the prior domain purchase documents were accepted, but now we're just circling back around again?What's really frustrating is there's no recourse, no support, no ability to escalate, no ability to even get emailed clarifications. All you're doing is saying Nope. Nope. Nope. over and over, expecting us to just keep guessing and resubmitting? Now with a 4 business days between decisions? If it wasn't absolutely critical for our business, I'd have punted long ago.

Hello JillArmour, i have an application open for several months with numerous documentation supplied. I do not have the ability to upload an appeal in the verification section as it states : Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification.this has become a very frustrating process. Can you suggest a different approach as support aren't replying with any further steps just that the appeal is being reviewed

JillArmour After many, many months, I have finally been verified. In case it helps anyone else, here's what I've discovered:Partner Center does NOT support Sole Traders, if you want your 'Trading As' name to be used as the publisher name. This is because (a) when registering as a 'Developer', there is only a entry box for the 'Publisher Name', which the verification team use for your legal verification - so that has to be the Legal Entity name (your name) and means your name gets used as the Publisher Name in AppSource / Commercial Marketplace; and (b) when linking your MPNID to an Azure application for login consent, the consent prompt shows your legal entity (name) rather than your trading name. I ultimately gave up, registered a Limited Company and reapplied through that.The first line of support - who respond to the 'Fix it now' uploads - are not allowed to engage in any conversation. They are only allowed to respond with the boiler-plate text we've all seen, which is rarely accurate. They are not allowed to use any discretion. As such, they're entirely useless if you have anything slightly out of the ordinary. In such cases, you need to raise a support ticket by clicking on the ? sign.The Partner Center people on Twitter / X are similarly useless. They're all very nice, but just forward your queries to the first line of support, then ignore any requests for updates.The second line of support - who respond to the support tickets - are not allowed to engage in any conversation. They are only allowed to respond with the boiler-plate text we've all seen, which is rarely accurate. They are not allowed to use any discretion. As such, they're entirely useless if you have anything slightly out of the ordinary. In such cases, you need to repeatedly reply with a request to escalate your case to the third line. You can also raise a support ticket on any other non-verification topic, arrange a conversation with the support specialist and ask them to escalate to the third line of support.The third line of support are not allowed to engage in any verbal conversation. They can respond by email to explain the problem - to tell you what information is being missed - but they're not allowed to tell you how to get past the blockage. They are not allowed to use any discretion. But they can trigger a 'Verified Credentials' process that might help you get through the "Who are you?" step.The people who validate the domain registration details do not understand that '/' means 'or', so they *require* you to provide a "Domain registration invoice" with the name and address matching Partner Center, stating the registration period and who the domain is registered to. They don't seem to care who the invoice is from, nor for how much. In my case, I owned my domain but bought it under a different name. In desperation I invoiced myself for $0.01, uploaded that and got past the 'Domain verification' step. When switching to a Limited Company, I similarly invoiced my company for the domain registration, which was also accepted.If you can, register for the "ISV Success" program. You need to tick that you're selling B2B and already have some products in other marketplaces, but they DO seem to be able to escalate to people who can actually use some discretion to verify your account.

How to appeal a rejected partner profile in the verification process

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amydp0746
Copper Contributor
Jul 18, 2023
JillArmour I am having the same issues. I've been trying to get approved for a month. Now when I try to upload additional documents, the partner center won't upload anything. I have absolutely no way of sending anything and no way of getting any help. I have opened support requests that have been completely ignored and now cannot even submit any new support tickets. It makes me very concerned whether I want to continue to try to work with Microsoft if this is the kind of support they provide to their partners.
- JillArmour
  Community Manager
  Jul 18, 2023
  amydp0746 I understand, it's very frustrating. I'm sorry for your experience here.
  
  You said you are trying to appeal your denied verification or you are trying to upload documents to get verified? I don't know if I can be of much help. I don't have access to their ticket system and they have completely stopped responding to my inquiries internally. 😞
  - amydp0746
    Copper Contributor
    Jul 20, 2023
    JillArmour I've been having trouble just uploading anything for the last couple of weeks. The website just would not do anything when I tried. Its not consistent either. This morning, I tried again and it actually let me upload 1 document. I was finally able to upload another receipt for the purchase of my domain. It came directly from the company I made the purchase from. It had all of the requested information clearly printed, but again that has been denied as insufficient. Now, it is back to not letting me upload anything again.
martinamsinck
Brass Contributor
Jul 13, 2023
I have the same problem.
Submitted support ticket a week ago, still no reply
- JillArmour
  Community Manager
  Jul 13, 2023
  martinamsinck I'm sorry to hear this, they are very backed up with cases as you can tell from all the strings in this discussion board. All we can do is wait although I know it's got to be very frustrating from your end. Hang in there and keep us posted on your progress.
  - martinamsinck
    Brass Contributor
    Jul 14, 2023
    JillArmour i'm hanging 🙂
    
    I'm back in pending state on both partner and CSP.
    So hope it goes through this time
mattleung
Copper Contributor
Jul 11, 2023
I am already a partner.

I don't think there is additional benefit to verify this, unless I am wrong.

I also could not get verified because I don't have a "business license".
virtualspace
Copper Contributor
Jul 10, 2023
JillArmour hello i got employment rejected, but there is no 'fix now' button
- JillArmour
  Community Manager
  Jul 13, 2023
  virtualspace I'm sorry, I am not part of the support team. I don't know the in's/out's of the process so I'm afraid I am of no help to you. 😞
  
  Has anyone else come across this issue and made it through? Can you share how you got past this sticky point?
  
  Thanks, -jill
DCEVO
Copper Contributor
Jun 29, 2023
Hello JillArmour, i have an application open for several months with numerous documentation supplied. I do not have the ability to upload an appeal in the verification section as it states : Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification.

this has become a very frustrating process. Can you suggest a different approach as support aren't replying with any further steps just that the appeal is being reviewed
- JillArmour
  Community Manager
  Jun 29, 2023
  DCEVO So frustrating I'm sure, I'm sorry to hear this.
  - blueyiota2255
    Copper Contributor
    Jun 30, 2023
    Hi,
    
    I have the same problem, checked, double checked and still hanging for a week now. Tried lots of different things to rectify.
    
    Surely JillArmour , you are able to raise this with support to sort out. I can't believe that MS do not have a mechanism to rectify their own issues. Also, this thread is only the people that have bothered to persist with this debacle. I can imagine there's many more people that give up.
    
    Please can you raise this issue up the chain.
SamuelRoach
Iron Contributor
Jun 07, 2023
JillArmour

This is one of the most frustrating processes I've encountered. It's almost as if the verification team either do not read the documents supplied to them or are hardwired to be as obstructive or vague as possible.

It's been a month now that I've tried to get my verification sorted, despite providing the documents requested, raising a support request and even resorted to contacting the Partner team via Twitter. Yet, Partner Support takes ages to respond and then come back asking me for what I've already provided and, in some cases, reply saying the documents are not suitable without explaining why, despite them being the invoices showing domain ownership, as requested.

At this stage, I'm seriously considering no longer promoting Microsoft's cloud products and focusing on a competitor's solutions for which my company is also a partner.

Is there a way to escalate the verification process to someone who will actually be helpful and efficient in resolving the issue?
- WiseOptimizers
  Copper Contributor
  Apr 12, 2024
  SamuelRoach - Could you please help or share knowledge on how did you resolve this as we are in the same situation and we are losing the business too.
  
  please share
  - CBullen
    Brass Contributor
    Apr 12, 2024
    WiseOptimizers there are some support request types that allow you to schedule a callback. In my case, it was trying to get an app name unreserved from an old account. Once in the callback, I asked for help with the verification process - and they were very helpful in explaining the issue and trying to find a way through.
    
    good luck!
- MDFBSW
  Brass Contributor
  Jun 07, 2023
  SamuelRoach
  Exactly the same experience here. New entity, trying to sign up. Rejected. Resubmit. Rejected. I've uploaded maybe 5 different documents, since there is ZERO feedback as to why it was rejected. Open a ticket. No response. Escalate through ASfP - no response (yet). MS Partner on Twitter, oh yeah, give us the details, we'll look into it. No response.
  
  What the hell is going on over there?
  - tcarternepheletech
    Copper Contributor
    Feb 01, 2024
    Same experience here. Even when I open a new ticket, tried to send another version of the information, hoping to get feedback, it was immediately closed without even a review.
    
    I'm honestly tempted to try and send an email to Satya Nadella because this can't be helping Microsoft when a partner, who could be bringing business to Microsoft, can't even sign up. Especially, when this isn't the case with competitors like Amazon (AWS) and Google.

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How to appeal a rejected partner profile in the verification process

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