This is one of the most frustrating processes I've encountered. It's almost as if the verification team either do not read the documents supplied to them or are hardwired to be as obstructive or vague as possible.
It's been a month now that I've tried to get my verification sorted, despite providing the documents requested, raising a support request and even resorted to contacting the Partner team via Twitter. Yet, Partner Support takes ages to respond and then come back asking me for what I've already provided and, in some cases, reply saying the documents are not suitable without explaining why, despite them being the invoices showing domain ownership, as requested.
At this stage, I'm seriously considering no longer promoting Microsoft's cloud products and focusing on a competitor's solutions for which my company is also a partner.
Is there a way to escalate the verification process to someone who will actually be helpful and efficient in resolving the issue?
WiseOptimizers there are some support request types that allow you to schedule a callback. In my case, it was trying to get an app name unreserved from an old account. Once in the callback, I asked for help with the verification process - and they were very helpful in explaining the issue and trying to find a way through.
Thank you very much. I just raised a support request where it is allowing to schedule a call back. we are in the impression that there is no further solution and we wanted to close the business and open with a new name.
Exactly the same experience here. New entity, trying to sign up. Rejected. Resubmit. Rejected. I've uploaded maybe 5 different documents, since there is ZERO feedback as to why it was rejected. Open a ticket. No response. Escalate through ASfP - no response (yet). MS Partner on Twitter, oh yeah, give us the details, we'll look into it. No response.
Same experience here. Even when I open a new ticket, tried to send another version of the information, hoping to get feedback, it was immediately closed without even a review.
I'm honestly tempted to try and send an email to Satya Nadella because this can't be helping Microsoft when a partner, who could be bringing business to Microsoft, can't even sign up. Especially, when this isn't the case with competitors like Amazon (AWS) and Google.
It’s always been unintuitive but it has gotten significantly worse.
This experience has put me off the Microsoft Partner Program because I cannot envision what it would be like when I need support on behalf of a client.
In contrast, signing up for their competitor’s partner programme has been clear and straightforward.
Navigating the ins and outs of the Microsoft Partner Program has always been a bit of a dark art but it seems to be getting worse.
SamuelRoachMDFBSW I am so sorry to hear of your poor experience with our support team. 😞 There are many partners trying to get through the verification process and they are doing the best they can.
I don't have access to check on the status of your tickets to provide you with any help as I'm not part of that team. I do hear you and I have shared your feedback with them. I don't know what that will do, but they should be aware of how frustrated our partners are.
Thanks for being part of the community, please keep us posted on your progress.
Resources
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verification process","id":"message:3834683","revisionNum":2,"repliesCount":140,"author":{"__ref":"User:user:1703163"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:PartnerComplianceForum"},"conversation":{"__ref":"Conversation:conversation:3834683"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3834683"},"body@stripHtml({\"truncateLength\":200})":" If your partner profile has been rejected in the verification process you can appeal the deision. \n \n Follow these steps \n ","body@stringLength":"433","rawBody":"
If your partner profile has been rejected in the verification process you can appeal the deision.
"},"Conversation:conversation:3834683":{"__typename":"Conversation","id":"conversation:3834683","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3834683"},"lastPostingActivityTime":"2024-06-19T12:44:03.132-07:00","lastPostTime":"2024-06-19T12:44:03.132-07:00","unreadReplyCount":140,"isSubscribed":false},"ModerationData:moderation_data:3834683":{"__typename":"ModerationData","id":"moderation_data:3834683","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3834683_2":{"__typename":"Revision","id":"revision:3834683_2","lastEditTime":"2023-05-30T10:34:29.760-07:00"},"ForumReplyMessage:message:3841913":{"__typename":"ForumReplyMessage","id":"message:3841913","conversation":{"__ref":"Conversation:conversation:3834683"},"author":{"__ref":"User:user:1892667"},"revisionNum":2,"uid":3841913,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:PartnerComplianceForum"},"subject":"Re: How to appeal a rejected partner profile in the verification process","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3841913"},"parent":{"__ref":"ForumTopicMessage:message:3834683"},"body":"
This is one of the most frustrating processes I've encountered. It's almost as if the verification team either do not read the documents supplied to them or are hardwired to be as obstructive or vague as possible.
It's been a month now that I've tried to get my verification sorted, despite providing the documents requested, raising a support request and even resorted to contacting the Partner team via Twitter. Yet, Partner Support takes ages to respond and then come back asking me for what I've already provided and, in some cases, reply saying the documents are not suitable without explaining why, despite them being the invoices showing domain ownership, as requested.
At this stage, I'm seriously considering no longer promoting Microsoft's cloud products and focusing on a competitor's solutions for which my company is also a partner.
Is there a way to escalate the verification process to someone who will actually be helpful and efficient in resolving the issue?
","body@stringLength":"1267","rawBody":"
This is one of the most frustrating processes I've encountered. It's almost as if the verification team either do not read the documents supplied to them or are hardwired to be as obstructive or vague as possible.
It's been a month now that I've tried to get my verification sorted, despite providing the documents requested, raising a support request and even resorted to contacting the Partner team via Twitter. Yet, Partner Support takes ages to respond and then come back asking me for what I've already provided and, in some cases, reply saying the documents are not suitable without explaining why, despite them being the invoices showing domain ownership, as requested.
At this stage, I'm seriously considering no longer promoting Microsoft's cloud products and focusing on a competitor's solutions for which my company is also a partner.
Is there a way to escalate the verification process to someone who will actually be helpful and efficient in resolving the issue?
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appeal a rejected partner profile in the verification process","moderationData":{"__ref":"ModerationData:moderation_data:4112935"},"body":"
SamuelRoach - Could you please help or share knowledge on how did you resolve this as we are in the same situation and we are losing the business too.
please share
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WiseOptimizers there are some support request types that allow you to schedule a callback. In my case, it was trying to get an app name unreserved from an old account. Once in the callback, I asked for help with the verification process - and they were very helpful in explaining the issue and trying to find a way through.
good luck!
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-04-12T13:58:44.981-07:00","lastPublishTime":"2024-04-12T13:58:44.981-07:00","metrics":{"__typename":"MessageMetrics","views":1945},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MCPP/category:PartnerCommunity/category:solutions/category:communities/community:gxcuf89792board:PartnerComplianceForum/message:3834683/message:4113326","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1892682":{"__typename":"User","id":"user:1892682","uid":1892682,"login":"MDFBSW","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-07T08:56:04.842-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1892682"},"ModerationData:moderation_data:3841924":{"__typename":"ModerationData","id":"moderation_data:3841924","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:2288652":{"__typename":"User","id":"user:2288652","uid":2288652,"login":"tcarternepheletech","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-01T09:51:10.871-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:2288652"},"ForumReplyMessage:message:3841924":{"__typename":"ForumReplyMessage","uid":3841924,"id":"message:3841924","revisionNum":1,"author":{"__ref":"User:user:1892682"},"readOnly":true,"repliesCount":9,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:PartnerComplianceForum"},"parent":{"__ref":"ForumReplyMessage:message:3841913"},"conversation":{"__ref":"Conversation:conversation:3834683"},"subject":"Re: How to appeal a rejected partner profile in the verification process","moderationData":{"__ref":"ModerationData:moderation_data:3841924"},"body":"
Exactly the same experience here. New entity, trying to sign up. Rejected. Resubmit. Rejected. I've uploaded maybe 5 different documents, since there is ZERO feedback as to why it was rejected. Open a ticket. No response. Escalate through ASfP - no response (yet). MS Partner on Twitter, oh yeah, give us the details, we'll look into it. No response.
What the hell is going on over there?
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I'm honestly tempted to try and send an email to Satya Nadella because this can't be helping Microsoft when a partner, who could be bringing business to Microsoft, can't even sign up. Especially, when this isn't the case with competitors like Amazon (AWS) and Google.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-01T09:59:15.660-08:00","lastPublishTime":"2024-02-01T09:59:15.660-08:00","metrics":{"__typename":"MessageMetrics","views":2158},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MCPP/category:PartnerCommunity/category:solutions/category:communities/community:gxcuf89792board:PartnerComplianceForum/message:3834683/message:4046250","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3841963":{"__typename":"ModerationData","id":"moderation_data:3841963","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3841963":{"__typename":"ForumReplyMessage","uid":3841963,"id":"message:3841963","revisionNum":1,"author":{"__ref":"User:user:1892667"},"readOnly":true,"repliesCount":7,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:PartnerComplianceForum"},"parent":{"__ref":"ForumReplyMessage:message:3841924"},"conversation":{"__ref":"Conversation:conversation:3834683"},"subject":"Re: How to appeal a rejected partner profile in the verification process","moderationData":{"__ref":"ModerationData:moderation_data:3841963"},"body":"That’s exactly been my experience.
It’s always been unintuitive but it has gotten significantly worse.
This experience has put me off the Microsoft Partner Program because I cannot envision what it would be like when I need support on behalf of a client.
In contrast, signing up for their competitor’s partner programme has been clear and straightforward.
Navigating the ins and outs of the Microsoft Partner Program has always been a bit of a dark art but it seems to be getting worse.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":7,"postTime":"2023-06-07T09:10:46.811-07:00","lastPublishTime":"2023-06-07T09:10:46.811-07:00","metrics":{"__typename":"MessageMetrics","views":11986},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MCPP/category:PartnerCommunity/category:solutions/category:communities/community:gxcuf89792board:PartnerComplianceForum/message:3834683/message:3841963","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwzODQzNTM3LDM4NDM1Mzc","node":{"__ref":"ForumReplyMessage:message:3843537"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3843537":{"__typename":"ModerationData","id":"moderation_data:3843537","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3843537":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1703163"},"id":"message:3843537","revisionNum":1,"uid":3843537,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:PartnerComplianceForum"},"parent":{"__ref":"ForumReplyMessage:message:3841963"},"conversation":{"__ref":"Conversation:conversation:3834683"},"subject":"Re: How to appeal a rejected partner profile in the verification process","moderationData":{"__ref":"ModerationData:moderation_data:3843537"},"body":"
SamuelRoachMDFBSW I am so sorry to hear of your poor experience with our support team. 😞 There are many partners trying to get through the verification process and they are doing the best they can.
\n
\n
I don't have access to check on the status of your tickets to provide you with any help as I'm not part of that team. I do hear you and I have shared your feedback with them. I don't know what that will do, but they should be aware of how frustrated our partners are.
\n
\n
Thanks for being part of the community, please keep us posted on your progress.
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