Forum Discussion
How to appeal a rejected partner profile in the verification process
DCEVO So frustrating I'm sure, I'm sorry to hear this.
Hi,
I have the same problem, checked, double checked and still hanging for a week now. Tried lots of different things to rectify.
Surely JillArmour , you are able to raise this with support to sort out. I can't believe that MS do not have a mechanism to rectify their own issues. Also, this thread is only the people that have bothered to persist with this debacle. I can imagine there's many more people that give up.
Please can you raise this issue up the chain.
- blueyiota2255Jul 14, 2023Copper Contributor
Hi, its now been 2 weeks and still no movement on this. My Office 365 licenses are about to expire due to me not having the Action Pack licenses and my customers are chasing me hindered by the fact I have to use Community Licenses. This is really really bad support. In 25 years, I have never had this lack of support. Please can you give me a contact phone number to resolve!
- JillArmourJul 14, 2023Community Manager
blueyiota2255 unfortunately there is no number to provide you with. They don't have a call center. 😞
- ISV_Or_NotSep 14, 2023Copper ContributorI'm in the same boat.
Ridiculously frustrating re-verification process (after updating my business address) - Has lewft me unable to renew subscriptions. TWO MONTHS for me now.
Action pack license has since expired, linked O365 E3 license (expired) - and notifications my content will be deleted because of no active license.
Time to start searching for a new Dev Stack?
- JillArmourJun 30, 2023Community Manager
blueyiota2255 The issue has already been raised. Not much else that can be done from this community, I'm sorry I can't be of more help.
- hakimmoizAug 14, 2023Copper ContributorSame problem.
Its been months since a request is pending. Submitted multiple times documents. No explanation provided for rejection of documents.
Your verification is rejected because of usage of restricted domain. Please update your email in Legal Info section with company domain address to get it verified. - what does this even mean?