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JillArmour's avatar
JillArmour
Icon for Community Manager rankCommunity Manager
May 30, 2023

How to appeal a rejected partner profile in the verification process

If your partner profile has been rejected in the verification process you can appeal the deision.   Follow these steps  
compliance
Partner question
support
verification
DCEVO's avatar
DCEVO
Copper Contributor
Jun 29, 2023

Hello JillArmour, i have an application open for several months with numerous documentation supplied. I do not have the ability to upload an appeal in the verification section as it states : Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification.

this has become a very frustrating process. Can you suggest a different approach as support aren't replying with any further steps just that the appeal is being reviewed

JillArmour's avatar
JillArmour
Icon for Community Manager rankCommunity Manager
Jun 29, 2023

DCEVO So frustrating I'm sure, I'm sorry to hear this. 

  • blueyiota2255's avatar
    blueyiota2255
    Copper Contributor
    Jun 30, 2023

    Hi,

     

    I have the same problem, checked, double checked and still hanging for a week now. Tried lots of different things to rectify.

     

    Surely JillArmour , you are able to raise this with support to sort out. I can't believe that MS do not have a mechanism to rectify their own issues. Also, this thread is only the people that have bothered to persist with this debacle. I can imagine there's many more people that give up.

     

    Please can you raise this issue up the chain.

    • hakimmoiz's avatar
      hakimmoiz
      Copper Contributor
      Aug 14, 2023
      Same problem.
      Its been months since a request is pending. Submitted multiple times documents. No explanation provided for rejection of documents.
      Your verification is rejected because of usage of restricted domain. Please update your email in Legal Info section with company domain address to get it verified. - what does this even mean?
    • blueyiota2255's avatar
      blueyiota2255
      Copper Contributor
      Jul 14, 2023

      Hi, its now been 2 weeks and still no movement on this. My Office 365 licenses are about to expire due to me not having the Action Pack licenses and my customers are chasing me hindered by the fact I have to use Community Licenses. This is really really bad support. In 25 years, I have never had this lack of support. Please can you give me a contact phone number to resolve!

      • ISV_Or_Not's avatar
        ISV_Or_Not
        Copper Contributor
        Sep 14, 2023
        I'm in the same boat.
        Ridiculously frustrating re-verification process (after updating my business address) - Has lewft me unable to renew subscriptions. TWO MONTHS for me now.
        Action pack license has since expired, linked O365 E3 license (expired) - and notifications my content will be deleted because of no active license.

        Time to start searching for a new Dev Stack?
    • JillArmour's avatar
      JillArmour
      Icon for Community Manager rankCommunity Manager
      Jun 30, 2023

      blueyiota2255 The issue has already been raised. Not much else that can be done from this community, I'm sorry I can't be of more help. 

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