Forum Discussion
Community ManagerHow to appeal a rejected partner profile in the verification process
This is one of the most frustrating processes I've encountered. It's almost as if the verification team either do not read the documents supplied to them or are hardwired to be as obstructive or vague as possible.
It's been a month now that I've tried to get my verification sorted, despite providing the documents requested, raising a support request and even resorted to contacting the Partner team via Twitter. Yet, Partner Support takes ages to respond and then come back asking me for what I've already provided and, in some cases, reply saying the documents are not suitable without explaining why, despite them being the invoices showing domain ownership, as requested.
At this stage, I'm seriously considering no longer promoting Microsoft's cloud products and focusing on a competitor's solutions for which my company is also a partner.
Is there a way to escalate the verification process to someone who will actually be helpful and efficient in resolving the issue?
SamuelRoach - Could you please help or share knowledge on how did you resolve this as we are in the same situation and we are losing the business too.
please share
WiseOptimizers there are some support request types that allow you to schedule a callback. In my case, it was trying to get an app name unreserved from an old account. Once in the callback, I asked for help with the verification process - and they were very helpful in explaining the issue and trying to find a way through.
good luck!
- Thank you very much. I just raised a support request where it is allowing to schedule a call back.
we are in the impression that there is no further solution and we wanted to close the business and open with a new name.
