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New Bug in Word Word (Version 2607 Build 16.0.20228.20124): QAT is not saved in template?
I often make template-specific customizations to the Quick Access Toolbar (QAT). As of today (August 04, 2026), these customizations are suddenly no longer being saved in a Word template. My tests revealed the following: For the customizations to be saved in a template, the UI-based process must create a “UserCustomization” subfolder in the template file (see the ZIP version of the file): The QAT customizations are saved in the “customUI.xml” file within this subfolder. In addition, the “.rels” file in the “_rels” subfolder receives a new entry: <Relationship Id="rId2" Type="http://schemas.microsoft.com/office/2006/relationships/ui/userCustomization" Target="userCustomization/customUI.xml"/> The UI-based process no longer creates the “User Customization” subfolder—an annoying bug! As a result, template-based QAT customizations are lost when a template is closed and reopened. Workaround: Make the described changes manually in the template file—this worked for me—but I hope Microsoft will fix this annoying bug! My Word Version: German UI, Version 2607 Build 16.0.20228.20124, 64 Bit. Can anyone confirm or disagree with this result? DieterG
Word add-in error
Hello, I am unable to open Word add-ins. The add-ins catalog opens normally, but when I try to add or launch an add-in, I receive this message: “We couldn't connect to the '{0}' catalog server for this add-in.” The issue affects more than one add-in, including Mendeley Cite, and I have also tested it with more than one Microsoft account. Connected Experiences are enabled, and I have already cleared the Office add-in cache. Is this a known Office Add-ins or AppSource connectivity issue? I would appreciate guidance on the next troubleshooting or escalation step. Thank you.
Add-ins not working
Hi team, I am unable to use Add-ins. I have used two AI chatbots to troubleshoot and understand the issue, and I spoke to two Microsoft support people, the second of whom advised me to raise the issue here. I believe it to be a server-side issue as I tried to use https://marketplace.microsoft.com/en-gb/ to re-install the add-in that I need, and the first few times I tried I got a 502 bad gateway error. However, I now don't get this error but the problem still isn't solved as I can't use add-ins. I tried using my PC-installed copies of Word and Excel to use add-ins, and the online Word platform, and I get the same error every time - "We couldn't connect to the '{0}' catalog server". For a while I thought the issue might be because my country was incorrectly set to the US but I eventually managed to change it to the UK and the problem is not solved. I have troubleshot a range of solutions including to do with my internet connection and VPN - these don't seem to be the problem. Please help. Best wishes.
MS will not properly investigate breaches of security. What can I do?
I cannot accurately describe the innumerable ways in which these breaches of privacy and security have occurred. My account is being administered by an unauthorized third party and Ms will not properly investigate. At present, the font and text size changes erratically as I am typing in Word, without any effort or intention on my part. Countless contacts with customer support and innumerable complaints filed have been ineffective. Cases are closed without review. The problem persists without any accountability. Any changes that I make to settings are then altered. Does anyone have an authentic, legitimate suggestion as to how I might — not merely correct this latest issue— but effectively reach a legitimate agency that will investigate these incursions at the data level?Microsoft Word "Save as PDF" - fonts not rendering
Hi all, I have a Word document which uses the Readex Pro family of fonts: https://github.com/ThomasJockin/readexpro I have all fonts installed locally and when I view it in Word, it appears as rendered: the main font used is Readex Pro Deca Light, while headings used Readex Pro Deca SemiBold. However, when I use "Save a Copy > PDF" in Word, everything is rendered as Readex Pro Deca Light. (That happens with the "Bitmap text..." in the options either on or off. If I use Print > Print to PDF, the headings are rendered in the right font. But of course I don't get features that way such as a left-hand navigation pane of headings in the resulting PDF. Does anyone know why Microsoft Word's "Save a Copy > PDF" seems not to use font families correctly? Is there a workaround here?
What is the right way to convert Word to PDF in bulk on a PC or Mac?
I am a Mac user and new to Windows 11. Currently, I have a task that needs to convert more than 100+ Word documents (.docx) to PDFs. Doing this one by one would take too much time, so I'm looking for a way to convert them in bulk. Does anyone know of a method or tool that can help me efficiently convert multiple Word documents to PDF format all at once? Ideally, I'm looking for a solution that's easy to use and saves me a lot of time. P.S. I have a Windows 11 laptop and MacBook Pro. Thanks
Add-in Error: We could't connect to the '{0}' catalog server for this add in
For the past month every time I try to use an Add-In in word I get the following error "we couldn't connect to the '{0}' catalog server for this add in." I have tried from multiple computers, Safari, Chrome, different accounts, etc. and nothing is working. It is a personal account and I use word online. It happens for multiple add-ins and I have reached out to the companies directly and they said it was a Microsoft issue.
Office.js: Is there any supported way to retrieve multiple non-contiguous text selections in Word?
Hi everyone, I'm developing a Word Office Add-in using Office.js. In Microsoft Word (Windows Desktop), users can select multiple non-contiguous text ranges by holding Ctrl while selecting text. However, when I use: context.document.getSelection() It only returns a single Word.Range, and I couldn't find any API to detect or retrieve all the selected ranges. I came across this related discussion: Microsoft Tech Community – Support for Retrieving Multiple Selected Ranges in Word via Office.js My questions are: 1. As of 2026, is there any supported Office.js API to retrieve multiple non-contiguous text selections? 2. Is there any workaround to detect that the user has selected multiple ranges? 3. Or is this still a platform limitation? Our use case is an AI-powered legal research add-in, where users may want to select multiple clauses from different parts of a document and send them together as context. Any guidance would be appreciated. Thanks!
