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Word Copilot attachments fail with NoTokenObtained
Word Copilot cannot read local or cloud attachments with my Microsoft account. Cloud file attachment opens OneDrive Picker but fails with NoTokenObtained, timeout, or “Sorry, something went wrong.” Local files are accepted but reported as empty/corrupted. The same files work correctly in Microsoft 365 Copilot Chat with the same account. The issue reproduces on different computers, different networks, new Edge profile, new Windows user, and Word for the web without Office desktop installed. Word Copilot can read the active document, so only the attachment pipeline appears broken. Correlation IDs: 49a92ea2-7068-2001-bf16-3cf7d0c388fd and b39b30a2-b012-f000-cf51-72bd844c5dea. Please escalate to Word Copilot / OneDrive File Picker / Microsoft 365 Copilot engineering.
Free 200-page Advanced Microsoft Word Tutorial for Theses, Reports and Publications
I am a professor at Ghent University in Belgium and I have written a free tutorial (200+ pages) on advanced Microsoft Word. The tutorial is useful for everybody who is writing larger documents, such as technical reports, MSc or PhD theses, publications, law documents, etc. Topics include: Paragraph styles Field codes (SEQ, STYLEREF, REF) Bookmarks and cross-references Equation numbering Multi-level lists Headers and footers Sections VBA macros Reference management Word XML structure PDF/A export The document is freely available and feedback is welcome. Here is the download link: https://composites.ugent.be/downloads.html Best regards, Wim VAN PAEPEGEM
Word crashes when Add-In attaches a template
We have been running a Word Add-In successfully for decades. Since Version 2606 (Build 20131.20154) the app is crashing when it loads a Macro-enabled template to a document. This crash happens without any warning or error message and when opening Word again, if brings up a message to disable the Add-In. In Version 2606 (Build 20131.20154) and earlier, this did not happen. What has change since Version 2606 (Build 20131.20154) that could be causing this issue?PLEASE HELP ME. Can't Get Formulas In Word To Work?
I know how to use formulas in EXCEL and I know WORD isn't EXCEL. But I'm trying to enter a very simple formula into a table in a WORD document to calculate simple macro-nutrients. The formula is very simple. Each gram of carbs is 4 calories. I'm just trying to enter a formula that automatically multiples the number of carbs by 4 so I don't have to manually do the math on my own every time. As you can see in my screenshot, I got it to work by entering (=B2*4). The problem is the formula doesn't stay there. It instantly vanishes once entered. So if I change the number of carbs from 100 which is 400 calories, to 200 which is 800 calories, the formula doesn't automatically update the total calories because the formula disappeared once entered. I just want to know if I can enter the formula in a way which causes it to permanently stay in the cell so it always updates the total calories whenever I change the number of carbs? Just like EXCEL always does? And how to do that? If it's not possible, that's okay. I will simply consider going back to EXCEL then.
Cursor flickers excessively when STYLEREF field is used in header with multiple pages
[Performance & Graphic Issue] Word cursor flickers excessively when STYLEREF field is used in header with multiple pages Edit: This issue wont appear at the first time. You can try to edit for a bit time or just scroll a little bit and you will see flickers excessively in a unpleasant speed that ruins your whole writting experience... Description I have encountered a reproducible performance issue in Microsoft Word that causes the text cursor (insertion point) to flicker excessively and continuously when a STYLEREF field is present in the document header. Steps to Reproduce Open Microsoft Word and create a new blank document. Apply the "Heading 1" style to a few paragraphs in the body (e.g., "Chapter 1", "Chapter 2", ...). Double-click the header area to enter the header editing mode. Insert a STYLEREF field that references "Heading 1": Insert > Quick Parts > Field > StyleRef > Heading 1. Close the header and add enough content to the body so the document spans approximately 5–6 pages (e.g., by pressing Enter repeatedly or generating dummy text). Observe the text cursor behavior while typing or simply moving the cursor in the body. Actual Result The text cursor begins to flicker rapidly and continuously once the document reaches about 5–6 pages. The flickering stops immediately when the header/footer area is hidden. I Think the issue is directly correlated with the presence of the STYLEREF field in the header. Expected Result The cursor should remain stable and not flicker, regardless of the presence of the STYLEREF field or the document length. Environment Application: Microsoft Word for Microsoft 365 Version: 2607 (Current Channel) OS: Windows 10 22H2 (Build 19045) Additional Info: This issue occurs in a brand-new blank document with no third-party add-ins or custom templates. The problem is 100% reproducible. Severity This significantly impacts usability, especially when editing longer documents such as theses, reports, or books where chapter titles are commonly displayed in headers. The constant cursor flickering is visually distracting and causes eye strain during extended editing sessions. Note The above report was drafted and translated into English with the assistance of Deepseek, but all the information provided is based on my own manual testing and observations. The issue was discovered during my actual document editing workflow, and I have confirmed through repeated testing that it is directly related to the STYLEREF field.New Bug in Word Word (Version 2607 Build 16.0.20228.20124): QAT is not saved in template?
I often make template-specific customizations to the Quick Access Toolbar (QAT). As of today (August 04, 2026), these customizations are suddenly no longer being saved in a Word template. My tests revealed the following: For the customizations to be saved in a template, the UI-based process must create a “UserCustomization” subfolder in the template file (see the ZIP version of the file): The QAT customizations are saved in the “customUI.xml” file within this subfolder. In addition, the “.rels” file in the “_rels” subfolder receives a new entry: <Relationship Id="rId2" Type="http://schemas.microsoft.com/office/2006/relationships/ui/userCustomization" Target="userCustomization/customUI.xml"/> The UI-based process no longer creates the “User Customization” subfolder—an annoying bug! As a result, template-based QAT customizations are lost when a template is closed and reopened. Workaround: Make the described changes manually in the template file—this worked for me—but I hope Microsoft will fix this annoying bug! My Word Version: German UI, Version 2607 Build 16.0.20228.20124, 64 Bit. Can anyone confirm or disagree with this result? DieterG
Add-ins not working
Hi team, I am unable to use Add-ins. I have used two AI chatbots to troubleshoot and understand the issue, and I spoke to two Microsoft support people, the second of whom advised me to raise the issue here. I believe it to be a server-side issue as I tried to use https://marketplace.microsoft.com/en-gb/ to re-install the add-in that I need, and the first few times I tried I got a 502 bad gateway error. However, I now don't get this error but the problem still isn't solved as I can't use add-ins. I tried using my PC-installed copies of Word and Excel to use add-ins, and the online Word platform, and I get the same error every time - "We couldn't connect to the '{0}' catalog server". For a while I thought the issue might be because my country was incorrectly set to the US but I eventually managed to change it to the UK and the problem is not solved. I have troubleshot a range of solutions including to do with my internet connection and VPN - these don't seem to be the problem. Please help. Best wishes.
Word add-in error
Hello, I am unable to open Word add-ins. The add-ins catalog opens normally, but when I try to add or launch an add-in, I receive this message: “We couldn't connect to the '{0}' catalog server for this add-in.” The issue affects more than one add-in, including Mendeley Cite, and I have also tested it with more than one Microsoft account. Connected Experiences are enabled, and I have already cleared the Office add-in cache. Is this a known Office Add-ins or AppSource connectivity issue? I would appreciate guidance on the next troubleshooting or escalation step. Thank you.
