Feb 08 2017 11:09 AM
I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.
Feb 10 2017 02:33 PM
Should be fixed by now, could you please open a support ticket through online portal ?
Thanks!
Feb 23 2017 07:31 AM
This is an issue for the queue I have going.
The call ringing in
The call when answered:
Feb 23 2017 08:20 AM
Thanks! yes, we are working on to fix this issue.
Mar 09 2017 06:49 AM
Yes, we still have the guid. We can hang tight till fixed.
Mar 09 2017 08:58 AM
Yep we also see a rather long guid.
Any indication when this might be fixed?
Mar 13 2017 08:41 AM
Mar 13 2017 08:53 AM
This is not fixed yet. Work is going on to fix this.
Apr 05 2017 11:28 AM
Still doesn't seem to be fixed after release.
Apr 06 2017 01:21 PM
Any time frames on this ?
Still not working for us currently.
Apr 07 2017 03:24 AM
Apr 07 2017 03:30 AM
Apr 07 2017 10:36 AM
Apr 19 2017 02:08 AM
Apr 19 2017 04:40 AM
note I opened a ticket to MS Support and they said no caller ID to Queues or AA is by design. the only support for caller ID is if the call goes directly to the end user.
Apr 19 2017 04:44 AM
I think you have been fobbed off
"Thanks! yes, we are working on to fix this issue."
That is unacceptable, and is obviouly a bug, I would ask for it to be esculated.
Apr 19 2017 04:44 AM
Apr 19 2017 04:48 AM
Apr 19 2017 07:11 AM