Apr 15 2020 08:37 AM
Apr 15 2020 08:37 AM
Hi, what is wrong with the menus in SharePoint? The changes only show on the computer I am using for editing the menu. This is the case for both "website menus" as well as hub site menus. It has been days since I made the updates and the client has deleted all cookies etc. I have even tried looking at the menu in the SharePoint-app on my iPhone, but I see the same as the client, ie the old version. Any ideas?
Apr 15 2021 12:48 PM
we have the same problem with SharePoint Online hub menu, it doesn't update for any users sessions except admin session who made the change. Only if users manually delete browsers cookies and site data, they can see the change. It seems like bug on SharePoint Online hub menu, because normally it should update only with page refresh for any user?
Do we have any SharePoint Online representatives here to explain the issue and give us any solution?
Apr 23 2021 05:46 AM
Apr 26 2021 07:56 AM - edited Apr 26 2021 08:01 AM
Microsoft just ran some generic "diagnostic" scripts, which didn't help. I had made the changes on a Thursday night, and by Monday everyone could see them.
I had a few users only clear their "cookies and other site data" (Chrome) from just the last hour and that seemed to work, though I wasn't going to have the entire company do that.
In the meantime, I used this cool site redirect trick, using the News web part. Basically, you create a news web part somewhere on the old site, with a news link to the new site. Then set that news link as the homepage for the old site. As soon as someone hits the old site, they're immediately redirected to the new. (This, of course, only works for the home page.)
May 16 2021 10:45 PM
May 28 2021 02:59 AM
Aug 31 2021 01:45 AM
Sep 03 2021 02:12 PM
@HelenaStarenby I discovered the same problem in a SP hub site navigation and associated sites. Many employees reported that the updated menu items were not visible until after they cleared their cache. I don't recall having this problem until a few days ago, when I turned on Audience Targeting for that menu -- and had applied targeting for the submenu where items were not refreshing. I turned off Audience Targeting for that hub site navigation, and everyone reported the submenu refreshed and they could see all the current items listed. So I have a feeling this might have something to do (at least in part) with Audience Targeting applied to hub site navigation menus. I hope this report helps any of you who are experiencing this frustration.