Jul 28 2017 02:29 PM
Jul 28 2017 02:29 PM
We are heading towards the end of a big push to get all files in OneDrive or SharePoint. The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are synced back online from other user's sycned client OneDrives (the name of the user and date/time are listed with the file online). PLEASE HELP. I am also opening a ticket.
This is what we have tried:
Dec 11 2018 05:36 PM
Dec 11 2018 05:40 PM
Hi @Rob Nicholson - Can you explain a bit more on the root cause ? I was only temporarily able to solve this issue.
Dec 11 2018 05:51 PM - edited Dec 11 2018 06:04 PM
Hi Arvi10 - my reply above showing guessing how Dropbox or Google Drive handles deletions may give a hint of the root cause but I can confirm without a shadow of a doubt that the following happens on OneDrive:
1. Logon to a computer where you had OneDrive synchronised but haven't logged onto for a while - say a few months
2. OneDrive will restore deleted folders and files back to the last time you logged on
Fortunately, thank goodness, it doesn't overwrite edited versions or delete anything. You do get the horrible "My file - LAPTOP046.ps1" cropping up where I assume it thinks it's got the latest version (it never has!) but there is a file there with a newer timestamp so it renames its (old) copy with the suffix and restores that. The creation of these files is usually my trigger to go into OneDrive and restore it back in time - a feature designed to Wannacry attacks but used because of this bug.
I suspect, but a lot of guessing, that this is because OneDrive doesn't keep a transaction log kind of structure along side the actual folders and files. Therefore when you logon to an old computer, it has no idea that "Monthly" was deleted on another system many days later and merrily brings it back.
Hence my observation that this is a fundamental flaw in the synchronisation algorithm used by OneDrive which Dropbox and Google Drive don't suffer from. They have a transaction log which they can refer to resolve issues like this.
So the Microsoft programmers need to go back to the drawing board IMO... wearing my developer hat. I am flabbergasted that OneDrive has this fundamental flaw and they intend you to use it for business! Thank goodness that my clients only tend to logon to one computer at once!
Dec 11 2018 06:02 PM
Dec 11 2018 06:09 PM
Dec 13 2018 08:39 PM
Same here in the Free version of onedrive. This is the first issue I encountered and I resolve it by taking all clients offline, then remove the file/folder from every computer (including the copy on onedrive). Stupid but it works.
It appears some file has been opened by a computer, therefore it reappears. I think a "OneDrive reset" on each computer would work?
Jul 10 2019 02:43 AM - edited Jul 10 2019 02:43 AM
The problem is more annoying for me: if I go to Onedrive on the web, I delete a file, then Onedrive client on Windows 10 re uploads the file that's just been deleted. And this sync back to all my other devices. So the file remains on the cloud and on each device.
Aug 08 2019 07:57 PM
This is happening to a client of ours, have you been able to resolve the issue or did Microsoft shed any light? @David Saber
Aug 09 2019 10:12 AM
@futureproofingit tech support had me completely uninstall then reinstall onedrive and now it works.
Aug 13 2019 10:01 PM
Can the reason be this?
Dec 11 2019 03:45 AM
I am here because of the same issue, not sure I can add myself in as I have not seen any replies.
I might have failed to get basic concept of how Onedrive works but same here I am getting deleted files and folder from the app on windows 10 not even been deleted on the portal.
I have created an account to specifically share files within the organization, I believe this is a E1 or E1 Business License.
I am so far testing with a couple of users as a proof of concept to eventually deploy within a small org so they can have a central storage to access, upload and modify and files they need to work on.
When I for example delete some files from one of the test laptop all with the latest version of Onedrive, these files are still present on the main account on the web which is where these are shared from. Is this normal practice and expected behavior? As if this is the way it works, I cannot even consider it anymore other than having to look to some more reliable solution elsewhere.
Please let me know
Dec 11 2019 10:06 AM
Is this normal practice and expected behavior? NO
OneDrive should be syncing so deleted files should delete from everywhere they are synced to.
Dec 11 2019 01:18 PM - edited Dec 11 2019 03:12 PM
Thanks for your reply, the problem is not really the web but on the desktop app in windows 10, I have also tried to update it to the latest version but the problem is still there.
On the onedrive.com I can see the folders when I select the "shared with me" but on the deskop app it does not work, I can see no errors in the application, it says "You're all set All files are in Sync" is there another option? It's strange because one of the shared folders of this other user are there but not the last one added. This however is available on the web app when selecting files shared with me.
Dec 12 2019 12:34 AM
Basically, I am unable to find an option to see the files that other users shared with me.
I do see these on the Web App of OneDrive but not in the OneDrive Explorer Folder in Windows 10.
On my mobile app signed with the same account I can also see the missing folders so, there's either something I don't know how to configure or something not working. Just reinstalled OneDrive from scratch by the way.
Dec 12 2019 05:17 AM
Files that other users shared with you are not supposed to sync with the desktop app.
If you want a single Onedrive storage for your organisation you should create a Microsoft account for everyone.
This problem is completely different than the one discussed in the thread.
Dec 29 2019 04:40 PM - edited Dec 29 2019 04:56 PM
So here we are years later and this is still happening. For example, I have a onedrive personal folder open on the desktop (windows 10-1909) in one window and the company onedrive open in another. If I cut a picture from the personal onedrive folder and paste it into the other, it appears to work as expected, but several seconds (the time depends on the size of the file) later, it reappears in the personal onedrive folder. If I repeat the exact same procedure, and click to overwrite the files that are now in the target folder, the files will stay deleted from the source. I have several windows 10-1909 clients as well as an iphone all syncing my personal folder. I was organizing files for a couple of hours and it did not start happening until hour two. I am guessing this is some kind of rudimentary problem but the specifics of how to recreate it escape me. Perhaps its time related or perhaps it occurs when the files are enumerated and thumbs created? The sync engine decides if a file is the same somehow, right? perhaps if the time and date is rounded to the nearest minute first it would help? or maybe a hash should be created or a semaphore?
If you are still around, did you ever get MS help or find out how to work around the problem?
Feb 06 2020 06:57 AM
Same issue here, very annoying. The library in question uses Document Sets, not sure if that has anything to do with it. I'm going to open a support ticket and go through the hell that is Office 365 support. If I get any resolution I'll post back (I'm not very hopeful here).
May 21 2020 10:37 AM
I encountered this problem in the last week or so. I was using the WordPress UpdraftPlus plugin to backup my website and selected OneDrive as the backup site. Then due to the small free space allocation for OneDrive I decided to use Google Drive instead. Naturally I wanted to delete the portions of the backup that were put in OneDrive. However, after deletion they got mysteriously replaced. While fumbling around, at one point I got the error code 0x80004005. Don't know what to do about that, since that error seems to be about the WordPress SQL over which I have no control.
May 22 2020 10:43 AM
I've solved my problem. The WordPress UpdraftPlus plugin was still listed as an authorized user of my OneDrive folder. This authorization was granted when I designated OneDrive as a backup storage site. Apparently, Updraft didn't (or couldn't?) remove the authorization when I deselected it as a backup site. I'm sorry to say I don't remember the details of how I removed it, but I found the procedure online at a Microsoft site. That was done yesterday, and the unwanted backup files and the OneDrive subfolder they were in were gone!:smiling_face_with_smiling_eyes: