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Permissions

1916 Topics

Only allow the creator of the item and the user direct manager to view the submitted item
I am facing this challenge , where we want to create a custom list, with the following logic;- 1) User submit a request asking for example for for salary increase. mentioning the amount. 2) The request need to be approved by the user direct manager 3) then the manager of the user's direct manager, need to do a second approval. Now we need to force those permissions:- 1) once the form is submitted others users should not view this item, even for 1 minute, 2) so the item once submitted should only be viewed by the creator, without the ability to edit it 3) only the direct manager and later the manager of the direct manager can view it. Here what i tried and what i faced:- 1) i created a custom list, define all the columns 2) create a power apps form to submit the form. 3) create a custom permission level, to allow the user to create but without edit/delete, which is mainly a copy of the contribute, without those check-boxes:- 4) then i define a power automate flow so once the item is submitted ,to send approval email to the direct manager + grant the approval manager & submitter read on the item. where i am storing the approval status inside another list that can only be edited by the service account. this worked partially, as the item will still be visible to all users until the workflow runs. also incase the workflow fails to run the item will stay visible forever. so i tried this second approach, benefiting from Item-Level Permissions:- this will always force the item to be visible to the creator only, without the need to have a workflow. but we faced an issue , when we want the submitter's direct manager to view this item, to be able to approve or reject it. where even if we grant the direct manager full control on the item, the item will not be visible to the direct manager, since we define the above Item-Level permission. the only way to to fix this is to grant the direct manager's full control on the list, but in this case the direct manager will be able to view all items, not just the ones submitted by his team ! can we do this for example:- 1) create a custom permission level to only allow the user to submit without the ability to edit, delete, view? 2) then using a workflow to force the item permissions as we go. 3) in this case the item from the beginning will not be visible to anyone, then the workflow will do the permission modification. so if the workflow fails atleast the item will not be exposed to any one, so not sure what u need to do, and if SharePoint support a way to create a custom permission level that allow the user to create without the ability to edit,delete and even view? any advice?
johnjohn-Peter
Apr 14, 2025 Place SharePoint
125Views
0likes
9Comments
Read-Only permission is able to create new list item using the list forms shared with them
I have 2 users; Admin & Test User. Now i created a new custom list >> and i granted the Test User Read permission on the list. as follow:- So when the Test user accesses the list >> they can not add/edit items which is logical.. Now using the admin user, i created a new list form >> and i copied the form link and send it to the test user :- then the test user was able to add a new list item through the form:- so how come a user with Read-Only permission, is able to do so??? i need a fix to this please? as this can break our business logic and security constraints. Thanks
johnjohn-Peter
Apr 12, 2025 Place SharePoint
64Views
0likes
3Comments
Unable to get a Site Admin
I have built several Sharepoint sites before and have never encountered this error message: The issue is that I cannot access the SharePoint Admin Center and I do not know who I can reach out to that can. Is there any way to identify who within my org can do this?
justinroyal
Apr 10, 2025 Place SharePoint
28Views
0likes
1Comment
Default Sensitivity label on SharePoint document library
We have an issue with our sensitivity labels. We cannot select all labels as default on a SharePoint document library. We can only choose two out of 4 labels. This behavior affects all SharePoint pages. Even newly created labels are not selectable in the document libraries.
K_E
Apr 04, 2025 Place SharePoint
67Views
1like
2Comments
E-Signature cannot add external people as recipients for requests
Hi there, I am facing the following issue. I am testing the E-Signature in my tenant and whenever I try to add recipients from outside my org I get the following error message: "Your admin does not allow signature requests to be sent to new guests" I am aware that e-signature access rights are based on site settings, folder settings etc. But external sharing is already set to "new and existing guests" for the SPO site. No Policies are active in our tenant either that could restrict it. Where can I check the setting to fix the aforementioned error message? I appreciate any input!
Solved
TutuNg
Apr 03, 2025 Place SharePoint
80Views
0likes
2Comments
Access to the SharePoint Store
When I access the SharePoint Admin Center, then go to More Features > Features, I get an "Access Denied" message, even though I'm a Global Administrator and even a SharePoint Administrator. Are there any specific rights I should have? The online documentation differs from recent updates.
Solved
Ofcourse2372365
Mar 24, 2025 Place SharePoint
32Views
0likes
1Comment
Access to the SharePoint Store
When I access the SharePoint Admin Center, then go to More Features > Features, I get an "Access Denied" message, even though I'm a Global Administrator and even a SharePoint Administrator. Are there any specific rights I should have? The online documentation differs from recent updates.
Ofcourse2372365
Mar 23, 2025 Place SharePoint
26Views
0likes
1Comment
One user's profile is not created when trying to login
We have one user who receives an error logging into SharePoint. She can log into other systems using Azure SSO. She was receiving a permission error but she is a member of a group that had access. Initially she had a duplicate profile in SharePoint. Microsoft support had us delete the profiles and now a new profile is not created. The user continues to get a permission error and no new profile is created. We opened a ticket with Microsoft back in September. Below are the steps support had us go through. Since when is this issue occurring with the user and was it working fine in the past. Please reproduce the issue step by step from the beginning and capture your steps using the screen record feature in PowerPoint and share the file with us. (Ref: Record your screen in PowerPoint - Microsoft Support) Please test the behavior in different browsers and also in private mode and let us know the outcome. If user is getting any error message, please share a full-page screenshot of that. Please share the affected user's UPN/Email. We sent the information to support. We were then asked to perform the steps below. I ran an internal diagnostic test for the affected user account and got the following outcome: "We found a duplicate user account". Request you to please perform the below steps and then check if the issue is resolved. Go to the Microsoft 365 admin center. Log in as a user with either the Global admin or SharePoint admin role assigned. Copy and paste the following URL https://aka.ms/PillarDuplicateUser into the address bar of the logged in browser window. Follow the prompts to run the diagnostic. Once completed, ask the affected user to check the behavior in a private/incognito browser window. This did not fix the issue. The user then received an error that the account could not be found in the SharePoint directory. These were the next steps requested by support. We need HAR logs to investigate the issue further. Please follow the below to collect the logs: Open the DevTools by selecting F12. Select Ctrl + Shift + I (Windows/Linux) or Command + Option + I (macOS). Select Settings and more and then More Tools > Developer Tools. Select the Network Tab. Refresh the page (if needed) and reproduce the problem. Select the Export HAR... in the toolbar to export the trace as a "HAR" file. Browse to the URL where you are seeing the issue. Navigate to Developer tools (use F12 as a shortcut) and select the “Network” tab. Refresh the page to start capturing the traffic between the browser to the server or click on a link with which you are seeing the issue. Click on “Export as HAR” followed by Save As… to save the HAR file. We did the requested steps. Then support wanted me to run a Get-SPOUser on that user. It failed. I could run the Get-SPOUser on other people, just not the user having the issue. The support person told me it was failing because I was not a SharePoint admin even though I could run it against other users. In early December we had 2 calls with support where they asked us to do very simply troubleshooting like try another browser, use incognito mode, etc. We still do not have a resolution.
1of2Techs
Mar 11, 2025 Place SharePoint
434Views
0likes
2Comments
Hide the +Add Column from SharePoint Library view
Does anyone know if there's a way to completely hide the +Add Column button from a Library view? My users have Contribute access (cannot go any lower as they need to work with the library, adding and editing) and I can see if takes away their ability to create new columns - which is great. However, to avoid confusion (and them changing the view and then losing it when navigating away) I really want to just take it away altogether. Is there a way to do this? With JSON on view formatting perhaps?
Solved
RMDUser1
Mar 07, 2025 Place SharePoint
79Views
0likes
2Comments
Permissions required for setting an alert
We have a document library with a folder structure and users have different permissions on each top level folder using SharePoint groups. For example, the library has folders A, B, and C. User X belongs to SharePoint group G. Group G has Contribute permission on folder B, and no permission on folders A and C. The user doesn't even see folders A and C. User X wants to set an alert on folder B to get an alert on any change, but the user is getting an Access Denied error saving the alert. The Contribute permission level allows alerts, so why would that be happening?
Solved
joed
Mar 03, 2025 Place SharePoint
64Views
0likes
2Comments

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allow the creator of the item and the user direct manager to view the submitted item","conversation":{"__ref":"Conversation:conversation:4387650"},"id":"message:4387650","revisionNum":1,"uid":4387650,"depth":0,"board":{"__ref":"Forum:board:SharePoint_General"},"author":{"__ref":"User:user:2110827"},"metrics":{"__typename":"MessageMetrics","views":125},"postTime":"2025-03-01T07:05:44.398-08:00","lastPublishTime":"2025-03-01T07:05:44.398-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am facing this challenge , where we want to create a custom list, with the following logic;- 1) User submit a request asking for example for for salary increase. mentioning the amount. 2) The request need to be approved by the user direct manager 3) then the manager of the user's direct manager, need to do a second approval. Now we need to force those permissions:- 1) once the form is submitted others users should not view this item, even for 1 minute, 2) so the item once submitted should only be viewed by the creator, without the ability to edit it 3) only the direct manager and later the manager of the direct manager can view it. Here what i tried and what i faced:- 1) i created a custom list, define all the columns 2) create a power apps form to submit the form. 3) create a custom permission level, to allow the user to create but without edit/delete, which is mainly a copy of the contribute, without those check-boxes:- 4) then i define a power automate flow so once the item is submitted ,to send approval email to the direct manager + grant the approval manager & submitter read on the item. where i am storing the approval status inside another list that can only be edited by the service account. this worked partially, as the item will still be visible to all users until the workflow runs. also incase the workflow fails to run the item will stay visible forever. so i tried this second approach, benefiting from Item-Level Permissions:- this will always force the item to be visible to the creator only, without the need to have a workflow. but we faced an issue , when we want the submitter's direct manager to view this item, to be able to approve or reject it. where even if we grant the direct manager full control on the item, the item will not be visible to the direct manager, since we define the above Item-Level permission. the only way to to fix this is to grant the direct manager's full control on the list, but in this case the direct manager will be able to view all items, not just the ones submitted by his team ! can we do this for example:- 1) create a custom permission level to only allow the user to submit without the ability to edit, delete, view? 2) then using a workflow to force the item permissions as we go. 3) in this case the item from the beginning will not be visible to anyone, then the workflow will do the permission modification. so if the workflow fails atleast the item will not be exposed to any one, so not sure what u need to do, and if SharePoint support a way to create a custom permission level that allow the user to create without the ability to edit,delete and even view? any advice? 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Now i created a new custom list >> and i granted the Test User Read permission on the list. as follow:- So when the Test user accesses the list >> they can not add/edit items which is logical.. Now using the admin user, i created a new list form >> and i copied the form link and send it to the test user :- then the test user was able to add a new list item through the form:- so how come a user with Read-Only permission, is able to do so??? i need a fix to this please? as this can break our business logic and security constraints. Thanks ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"626","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAzNDcwLXBSYUs5VA?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAzNDcwLXAxb0pDTg?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAzNDcwLVhVNGZDVw?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAzNDcwLVFkQ2ZXQg?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDU","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAzNDcwLUpOd0JteA?revision=1\"}"}}],"totalCount":5,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4402573":{"__typename":"Conversation","id":"conversation:4402573","topic":{"__typename":"ForumTopicMessage","uid":4402573},"lastPostingActivityTime":"2025-04-10T06:49:25.108-07:00","solved":false},"User:user:1214290":{"__typename":"User","uid":1214290,"login":"justinroyal","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0xMjE0MjkwLTYwMTk2NmlFRTY3NTExNEJGMjA3M0M2"},"id":"user:1214290"},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAyNTczLUhwanFVbg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAyNTczLUhwanFVbg?revision=1","title":"image.png","associationType":"BODY","width":723,"height":87,"altText":""},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAyNTczLWFvMlhNVA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAyNTczLWFvMlhNVA?revision=1","title":"clipboard_image-2-1744223052924.jpeg","associationType":"BODY","width":759,"height":221,"altText":""},"ForumTopicMessage:message:4402573":{"__typename":"ForumTopicMessage","subject":"Unable to get a Site Admin","conversation":{"__ref":"Conversation:conversation:4402573"},"id":"message:4402573","revisionNum":1,"uid":4402573,"depth":0,"board":{"__ref":"Forum:board:SharePoint_General"},"author":{"__ref":"User:user:1214290"},"metrics":{"__typename":"MessageMetrics","views":28},"postTime":"2025-04-09T11:26:12.464-07:00","lastPublishTime":"2025-04-09T11:26:12.464-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have built several Sharepoint sites before and have never encountered this error message: \n \n \n \n \n The issue is that I cannot access the SharePoint Admin Center and I do not know who I can reach out to that can. Is there any way to identify who within my org can do this? \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"311","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAyNTczLUhwanFVbg?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAyNTczLWFvMlhNVA?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4400854":{"__typename":"Conversation","id":"conversation:4400854","topic":{"__typename":"ForumTopicMessage","uid":4400854},"lastPostingActivityTime":"2025-04-04T07:56:14.264-07:00","solved":false},"User:user:889637":{"__typename":"User","uid":889637,"login":"K_E","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:889637"},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAwODU0LWVRRFVpOQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAwODU0LWVRRFVpOQ?revision=1","title":"image.png","associationType":"BODY","width":1001,"height":441,"altText":""},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAwODU0LWFPamc5MA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00NDAwODU0LWFPamc5MA?revision=1","title":"image.png","associationType":"BODY","width":331,"height":537,"altText":""},"ForumTopicMessage:message:4400854":{"__typename":"ForumTopicMessage","subject":"Default Sensitivity label on SharePoint document library","conversation":{"__ref":"Conversation:conversation:4400854"},"id":"message:4400854","revisionNum":1,"uid":4400854,"depth":0,"board":{"__ref":"Forum:board:SharePoint_General"},"author":{"__ref":"User:user:889637"},"metrics":{"__typename":"MessageMetrics","views":67},"postTime":"2025-04-03T23:57:22.989-07:00","lastPublishTime":"2025-04-03T23:57:22.989-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We have an issue with our sensitivity labels. We cannot select all labels as default on a SharePoint document library. We can only choose two out of 4 labels. This behavior affects all SharePoint pages. Even newly created labels are not selectable in the document libraries. 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I am testing the E-Signature in my tenant and whenever I try to add recipients from outside my org I get the following error message: \"Your admin does not allow signature requests to be sent to new guests\" I am aware that e-signature access rights are based on site settings, folder settings etc. But external sharing is already set to \"new and existing guests\" for the SPO site. No Policies are active in our tenant either that could restrict it. Where can I check the setting to fix the aforementioned error message? I appreciate any input! 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Are there any specific rights I should have? The online documentation differs from recent updates. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"293","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4395923":{"__typename":"Conversation","id":"conversation:4395923","topic":{"__typename":"ForumTopicMessage","uid":4395923},"lastPostingActivityTime":"2025-03-23T02:00:21.958-07:00","solved":false},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk1OTIzLXlHNTdGTg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk1OTIzLXlHNTdGTg?revision=1","title":"image.png","associationType":"BODY","width":1750,"height":647,"altText":""},"ForumTopicMessage:message:4395923":{"__typename":"ForumTopicMessage","subject":"Access to the SharePoint Store","conversation":{"__ref":"Conversation:conversation:4395923"},"id":"message:4395923","revisionNum":1,"uid":4395923,"depth":0,"board":{"__ref":"Forum:board:SharePoint_General"},"author":{"__ref":"User:user:2406050"},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2025-03-21T07:38:23.469-07:00","lastPublishTime":"2025-03-21T07:38:23.469-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When I access the SharePoint Admin Center, then go to More Features > Features, I get an \"Access Denied\" message, even though I'm a Global Administrator and even a SharePoint Administrator. Are there any specific rights I should have? The online documentation differs from recent updates. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"305","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00Mzk1OTIzLXlHNTdGTg?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4070410":{"__typename":"Conversation","id":"conversation:4070410","topic":{"__typename":"ForumTopicMessage","uid":4070410},"lastPostingActivityTime":"2025-03-11T05:46:34.297-07:00","solved":false},"User:user:1235428":{"__typename":"User","uid":1235428,"login":"1of2Techs","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1235428"},"ForumTopicMessage:message:4070410":{"__typename":"ForumTopicMessage","subject":"One user's profile is not created when trying to login","conversation":{"__ref":"Conversation:conversation:4070410"},"id":"message:4070410","revisionNum":1,"uid":4070410,"depth":0,"board":{"__ref":"Forum:board:SharePoint_General"},"author":{"__ref":"User:user:1235428"},"metrics":{"__typename":"MessageMetrics","views":434},"postTime":"2024-02-28T08:53:22.352-08:00","lastPublishTime":"2024-02-28T08:53:22.352-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We have one user who receives an error logging into SharePoint. She can log into other systems using Azure SSO. She was receiving a permission error but she is a member of a group that had access. Initially she had a duplicate profile in SharePoint. Microsoft support had us delete the profiles and now a new profile is not created. The user continues to get a permission error and no new profile is created. We opened a ticket with Microsoft back in September. Below are the steps support had us go through. Since when is this issue occurring with the user and was it working fine in the past. Please reproduce the issue step by step from the beginning and capture your steps using the screen record feature in PowerPoint and share the file with us. (Ref: Record your screen in PowerPoint - Microsoft Support) Please test the behavior in different browsers and also in private mode and let us know the outcome. If user is getting any error message, please share a full-page screenshot of that. Please share the affected user's UPN/Email. We sent the information to support. We were then asked to perform the steps below. I ran an internal diagnostic test for the affected user account and got the following outcome: \"We found a duplicate user account\". Request you to please perform the below steps and then check if the issue is resolved. Go to the Microsoft 365 admin center. Log in as a user with either the Global admin or SharePoint admin role assigned. Copy and paste the following URL https://aka.ms/PillarDuplicateUser into the address bar of the logged in browser window. Follow the prompts to run the diagnostic. Once completed, ask the affected user to check the behavior in a private/incognito browser window. This did not fix the issue. The user then received an error that the account could not be found in the SharePoint directory. These were the next steps requested by support. We need HAR logs to investigate the issue further. Please follow the below to collect the logs: Open the DevTools by selecting F12. Select Ctrl + Shift + I (Windows/Linux) or Command + Option + I (macOS). Select Settings and more and then More Tools > Developer Tools. Select the Network Tab. Refresh the page (if needed) and reproduce the problem. Select the Export HAR... in the toolbar to export the trace as a \"HAR\" file. Browse to the URL where you are seeing the issue. Navigate to Developer tools (use F12 as a shortcut) and select the “Network” tab. Refresh the page to start capturing the traffic between the browser to the server or click on a link with which you are seeing the issue. Click on “Export as HAR” followed by Save As… to save the HAR file. We did the requested steps. Then support wanted me to run a Get-SPOUser on that user. It failed. I could run the Get-SPOUser on other people, just not the user having the issue. The support person told me it was failing because I was not a SharePoint admin even though I could run it against other users. In early December we had 2 calls with support where they asked us to do very simply troubleshooting like try another browser, use incognito mode, etc. We still do not have a resolution. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3425","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4390095":{"__typename":"Conversation","id":"conversation:4390095","topic":{"__typename":"ForumTopicMessage","uid":4390095},"lastPostingActivityTime":"2025-03-07T02:01:17.127-08:00","solved":true},"User:user:1890760":{"__typename":"User","uid":1890760,"login":"RMDUser1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1890760"},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MzkwMDk1LVlpanl4cg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS00MzkwMDk1LVlpanl4cg?revision=1","title":"image.png","associationType":"BODY","width":244,"height":115,"altText":""},"ForumTopicMessage:message:4390095":{"__typename":"ForumTopicMessage","subject":"Hide the +Add Column from SharePoint Library view","conversation":{"__ref":"Conversation:conversation:4390095"},"id":"message:4390095","revisionNum":1,"uid":4390095,"depth":0,"board":{"__ref":"Forum:board:SharePoint_General"},"author":{"__ref":"User:user:1890760"},"metrics":{"__typename":"MessageMetrics","views":79},"postTime":"2025-03-06T07:45:51.578-08:00","lastPublishTime":"2025-03-06T07:45:51.578-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Does anyone know if there's a way to completely hide the +Add Column button from a Library view? My users have Contribute access (cannot go any lower as they need to work with the library, adding and editing) and I can see if takes away their ability to create new columns - which is great. However, to avoid confusion (and them changing the view and then losing it when navigating away) I really want to just take it away altogether. Is there a way to do this? With JSON on view formatting perhaps? 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