Forum Discussion
Deleted files/folders reappear as they are synced back online from client OneDrive
I had the same problem. What did the trick for me, was through OneDrive(Desktop) creating a new folder and moving the file to that folder, then deleting it. I am not sure why it worked. But it was a quick solution for me, albeit a workaround.
J_Rouse we've had our users also do this trick of creating a folder for those OLD (deleted) folders which seem to reappear everytime someone syncs them back online.
any word from Microsoft as to when this issue will be permanently fixed?
Does anyone have a concrete solution to this problem?
Microsoft has been no help and the problem is intermitted.
Recently, in our case users that work on multiple files/folder within a document library, delete files and they re-appear months later. Any help would be appreaciated.
- setup a nextcloud server? I am really happy with mine.
In our case, deleted files re-appear months later as well. Any help would be appreciated.
APATEL097 No response from MS. what we've implemented on our end has been this.
whenever one of the participants from the shared library leaves for over 1 week (vacations, leave of absence, or no contact with the internet for whatever reason) we swap that person's computer when they return to the office.
it has kept this folder issue (re-appearing) down to a minimum to almost no more incidents.
check your users and if you're in a place where you can implement a policy stating that since "you're part of a collaboration folder your computer needs to be able to sync all the changes in a daily basis"
otherwise you will keep seeing those folders re-appear whenever some one that has not connected in a while syncs those older folders back to the cloud.
again this perhaps hasn't been communicated to Microsoft correctly or perhaps they just don't have time to incorporate a system that checks for (If folders were deleted and a device hasn't been online since the folders were deleted do not upload those deleted folders to the cloud from a user that hasn't been able to sync in a while)
test this in your lab if you can.
