Forum Discussion
ChristineStack
Jul 28, 2017Iron Contributor
Deleted files/folders reappear as they are synced back online from client OneDrive
We are heading towards the end of a big push to get all files in OneDrive or SharePoint. The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are ...
Pawel Kowalski
Jun 14, 2021Copper Contributor
Did you get any help from support? I tried and they were useless. This is a reoccurring issue that doesn't happen all the time but we got extremely lucky and could see files start reappearing as I was on the phone with them. The agent's reply? Oh, it could be the user reuploading these files by hand. Refused to believe that wasn't the case. Then he told me to run Fiddler on all my computers 24/7 so they could get logs (completely absurd idea, not how fiddler works).
So we're still no where. And this is the type of support I get from them on every single issue (and boy is there a ton of issues).
- Bad_AriesJun 15, 2021Copper ContributorYes, I didn't see how running fiddler would help.
My experience is that the files won't reappear right away, some times it takes 4-5 days before I comes again. I had the personal onedrive which no one is gonna upload the files except me. I tried delete the files/folders in windows 10. I tried to delete the files/folder in the web. They both coming back.
It is been almost three years and it was not getting fixed. I think I should give onedrive up and so as everybody.- econceptsJun 22, 2021Copper Contributorfiddler? that's hilarious. Its obviously some sort of timing issue. Probably indicates an error at the very heart of synchronization. It has stopped for me, for now, but seems to come back from time to time. For me, it seems to occur most often with files that are "kept on computer" in multiple locations.