Forum Discussion

ChristineStack's avatar
ChristineStack
Steel Contributor
Jul 28, 2017

Deleted files/folders reappear as they are synced back online from client OneDrive

We are heading towards the end of a big push to get all files in OneDrive or SharePoint.  The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are ...
Document Library
files
onedrive
Permissions
Sites
aravind murugesan's avatar
aravind murugesan
Copper Contributor
Oct 11, 2018

Having the same issue with a deleted document continuously reappearing from other users who have synced the library.

  • ChristineStack's avatar
    ChristineStack
    Steel Contributor
    Oct 11, 2018

    We have not had this problem for a while now.  Update Windows and the Onedrive syc client for all users who have access to the files.  That seemed to fix it for us.

    aravind murugesan wrote:

    Having the same issue with a deleted document continuously reappearing from other users who have synced the library.

     

  • Rob Nicholson's avatar
    Rob Nicholson
    Brass Contributor
    Dec 12, 2018
    OneDrive still continues to annoy me. I've just been commissioning four new laptops so I've logged on with my Office 365 account which has a copy of Office 2016 for installation. I noticed some folders deleted ages ago had re-appeared. Specifically the "Monthly" folder here: https://i.imgur.com/ndUl4XE.png

    So I hit delete on the folder. It disappears from a second but then re-appears! I got a snapshot of it missing: https://i.imgur.com/4RzaOHc.png

    But a few seconds it re-appears: https://i.imgur.com/rvyRy86.png

    Same thing happens if I delete the "Monthly" folder on the web. It simply comes straight back.

    Having battled with OneDrive on 50+ systems now, I really do have a pretty low opinion of the fundamental algorithms used. Log onto an old computer where you haven't synchronised for a while (like a few weeks maybe months) and that computer assumes it's the master version and restores files that you have deleted since. This has caused a BIG problem by restoring a script that I had deleted from one part of my command path, OneDrive restored the old version and I accidentally ended up running it.

    Seriously broken IMO....
    • Rob Nicholson's avatar
      Rob Nicholson
      Brass Contributor
      Dec 12, 2018
      Ahh, I might have found this specific problem. OneDrive is synchronised in a VM and on my main PC. I was deleting it from the main PC so I tried to delete from my PC and for some reason there is access denied on one of the folders deep inside "Monthly". So what's happening is that OneDrive on my PC probably tries to delete the folder but fails due to this access denied and therefore restores it back. Big question, why access denied??? I'll reboot and have a look.
      • Rob Nicholson's avatar
        Rob Nicholson
        Brass Contributor
        Dec 12, 2018
        Okay, yes that was the problem. On my main PC, something had gotten very confused in OneDrive with access denied: https://i.imgur.com/wVvwk9Y.png

        After a reboot, the access denied had gone away and I was able to delete the old folders.

        But the original flaw still stands whereby OneDrive restored those folders incorrectly because I happened to logon to an old computer and that version of OneDrive decided to assume it was the master version. That is just algorithmically broken :-(

Resources