Forum Discussion
Deleted files/folders reappear as they are synced back online from client OneDrive
Thanks for answering. No they were not opened but were synced. I opened a ticket with MS and have a call with them today. I will report back to here.
Did you get this resolved?
I'm having the same issue.
I believe so but I will ask the on-prem IT Director Jeffrey Allen to also reply here. This is what Microsoft suggested:
Issue Definition: The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are synced back online from other user's synced client OneDrives (the name of the user and date/time are listed with the file online).
As discussed on call, below are the precautionary steps the end users can follow on their machine to avoid files getting re synced to OneDrive:
* Make sure there is no network latency on the computer
* Make sure the Windows profile has no updates pending
* Make sure the OneDrive is up to date with the latest version installed (To install the latest OneDrive version go to https://go.microsoft.com/fwlink/?LinkId=844652)
@Christine R Stack wrote:I believe so but I will ask the on-prem IT Director Jeffrey Allen to also reply here. This is what Microsoft suggested:
Issue Definition: The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are synced back online from other user's synced client OneDrives (the name of the user and date/time are listed with the file online).
As discussed on call, below are the precautionary steps the end users can follow on their machine to avoid files getting re synced to OneDrive:
* Make sure there is no network latency on the computer
* Make sure the Windows profile has no updates pending
* Make sure the OneDrive is up to date with the latest version installed (To install the latest OneDrive version go to https://go.microsoft.com/fwlink/?LinkId=844652)At this time, I do believe the issue has been resolved as I haven't heard any more complaints on this for about 3 weeks.
Could You please give some feedback, what could be the actual reason of this problem? Did You figured this out finally? Best wishes!
