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ChristineStack's avatar
ChristineStack
Steel Contributor
Jul 28, 2017

Deleted files/folders reappear as they are synced back online from client OneDrive

We are heading towards the end of a big push to get all files in OneDrive or SharePoint.  The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are ...
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Salvatore Biscari's avatar
Salvatore Biscari
Silver Contributor
Jul 29, 2017

Are you sure that those files were not opened on other users machines when they were deleted?

  • ChristineStack's avatar
    ChristineStack
    Steel Contributor
    Aug 01, 2017

    Thanks for answering.  No they were not opened but were synced.  I opened a ticket with MS and have a call with them today.  I will report back to here.

    • Eli Davidson's avatar
      Eli Davidson
      Copper Contributor
      Aug 25, 2017

      Did you get this resolved?

      I'm having the same issue.

      • ChristineStack's avatar
        ChristineStack
        Steel Contributor
        Aug 25, 2017

        I believe so but I will ask the on-prem IT Director  Jeffrey Allen to also reply here.  This is what Microsoft suggested:

        Issue Definition: The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are synced back online from other user's synced client OneDrives (the name of the user and date/time are listed with the file online). 

        As discussed on call, below are the precautionary steps the end users can follow on their machine to avoid files getting re synced to OneDrive:
        * Make sure there is no network latency on the computer
        * Make sure the Windows profile has no updates pending
        * Make sure the OneDrive is up to date with the latest version installed (To install the latest OneDrive version go to https://go.microsoft.com/fwlink/?LinkId=844652)

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