Forum Discussion
Deleted files/folders reappear as they are synced back online from client OneDrive
We are heading towards the end of a big push to get all files in OneDrive or SharePoint. The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are ...
So I was just brought in to consult at a client experiencing this issue using Sync in SharePoint online ( Which is basically One drive for a SharePoint Library). I had run into something similar on SharePoint 2013 on prem a few years back. I was able to resolve this by the following:
When folders were renamed they created duplicate and when they were deleted they would re-appear. By combing through the files we discovered that users had selected Check Out and Open when using Adobe to open PDFs, so going through all the files as an admin and discarding the check out that were left open by Adobe , we were then able to delete the folders and /or rename them. Once we had the cause, we created a powershell script to find the files and check them in. There were thousands. To stop this from happening going forward we implemented registry changes to disable Adobe SharePoint features via Group Policy. A quick first step is to educate the users to NOT click Check out and Open but instead Just Click Open. You can google the reg edits needed to disable Adobe SharePoint feature, this is a super frustrating issue so I hope this helps someone.
When folders were renamed they created duplicate and when they were deleted they would re-appear. By combing through the files we discovered that users had selected Check Out and Open when using Adobe to open PDFs, so going through all the files as an admin and discarding the check out that were left open by Adobe , we were then able to delete the folders and /or rename them. Once we had the cause, we created a powershell script to find the files and check them in. There were thousands. To stop this from happening going forward we implemented registry changes to disable Adobe SharePoint features via Group Policy. A quick first step is to educate the users to NOT click Check out and Open but instead Just Click Open. You can google the reg edits needed to disable Adobe SharePoint feature, this is a super frustrating issue so I hope this helps someone.
GocloudaccessI wonder if the same thing happens in office365. I have not had the problem since I disabled connected features in word. Well, now I am on nextcloud and will never have that particular problem again.
econcepts Indeed, it does happen in Office 365.
