Jul 05 2019 02:11 AM
Hello,
I am exploring Teams to if this could be used as Service/Support/Helpdesk solutions ?
Please provide with your expert suggestion on for this sort Teams Usage
BR,
/HS
Jul 05 2019 02:25 AM
Jul 05 2019 05:08 AM
Hi @Himanshu Singh,
I think it depends on your demands for the "servicemodule". The combination of Teams and Planner boards can be a powerful thing but for most cases, the abilities are too limited as already mentioned above.
In any case, Teams/Planner is a great thing to support your Service team especially when your Service module is integrated into the team.
Sven
Jul 05 2019 09:10 AM
Jul 06 2019 11:13 AM
@Himanshu Singh - I agree with others that teams would not be a robust support system by itself. But, I’d recommend including Teams as a part of your helpdesk's tools. Our helpdesk’s Team is the heaviest used Team at our university
Jul 06 2019 11:19 AM
Dec 16 2019 06:01 AM
@Himanshu Singh Have you manage to find a solution for this? I'm also looking for such solution.
Jan 29 2020 07:18 AM
@Himanshu Singh We are currently trying to intergrate teams for a helpdesk. We only have about 50 members at work, and my plans are to use sharepoint pages and lists like another user mentioned, then create bots that can either respond in teams or Outlook using flow. At least that is the plan.
Mar 20 2020 03:59 PM
I'm exploring teams. I'd like to add someone from outside of my organization.
Apr 06 2020 09:01 AM
@skwal Do you have an English version of the power apps install link mentioned below? Thank you in advance. BiliseT
Apr 06 2020 01:44 PM
Jun 15 2020 05:25 PM
@Himanshu Singh When I am logging my school account it cant help me logging in when i am trying to reset it cant be reset. Please reset it today is my online class . My username-alok12056@stfrancisschooljasidih.in
Jun 21 2020 09:44 AM
Jun 24 2020 05:56 AM
This would be interesting, right now we just use an exchange mailbox to keep track of calls. its fairly low volume. Just a few per day, and only 3 people accessing it. I was thinking Teams might be a better option than the mail boxes. If we can get people to use it and stop using the phone or email.
Jul 28 2020 02:09 AM
@CalebW I would be interested on how you got on with this as I am looking for a similar solution...
Aug 16 2020 09:26 PM
We are using teams for my help-desk. It mostly works. I would like to have a follow up queue to follow up with Customers/Guests.
We have 50+ direct customers (Hotels/RVparks) and we have created a Channel for each site some have Sales and Office support.
Customer1 (all of their Guests support calls go here)
Customer1 Sales (all of their Guest Sales calls go here)
Customer1 Support (all of their Office support calls go here)
Bill
Nov 15 2020 02:11 PM
@Himanshu Singh Please look up https://www.rezolve.ai/home . It is a employee/IT service desk product built specifically for MS Teams and uses AI + other advanced automations.
I hope this helps.
Jan 19 2021 08:34 PM
I get it relies upon the usefulness you need and the yields. On the off chance that you mean could it be utilized as a gathering for clients and visitors to have their inquiries replied to? Indeed, it could and I realize a few organizations today doing this. Will Teams work like a develop uphold application like Zendesk? At that point, the appropriate response is no at the current time. It doesn't presently permit things like case/ticket the executives for instance. It can't write about SLA's, it wouldn't have the option to give clients a report on the status of their request or issue.
Notwithstanding, you can coordinate applications like ZenDesk with Microsoft Teams - and I realize that the Microsoft group is thinking about accomplishing something like this later on.
So all things considered, I would state at the current time I would utilize an application, for example, Zendesk, and fitting it into Teams as to attempting to cause Teams to accomplish something it lacks highlights for to offer an excellent help/helpdesk experience for the two clients and the clients.
Hope this is fine
Visit: Public Media Solution to resolve your same kind of queries