07-05-2019 02:11 AM
07-05-2019 02:25 AM
07-05-2019 05:08 AM
Hi @Himanshu Singh,
I think it depends on your demands for the "servicemodule". The combination of Teams and Planner boards can be a powerful thing but for most cases, the abilities are too limited as already mentioned above.
In any case, Teams/Planner is a great thing to support your Service team especially when your Service module is integrated into the team.
07-05-2019 09:10 AM
07-06-2019 11:19 AM
01-29-2020 07:18 AM
@Himanshu Singh We are currently trying to intergrate teams for a helpdesk. We only have about 50 members at work, and my plans are to use sharepoint pages and lists like another user mentioned, then create bots that can either respond in teams or Outlook using flow. At least that is the plan.
06-24-2020 05:56 AM
This would be interesting, right now we just use an exchange mailbox to keep track of calls. its fairly low volume. Just a few per day, and only 3 people accessing it. I was thinking Teams might be a better option than the mail boxes. If we can get people to use it and stop using the phone or email.
08-16-2020 09:26 PM
We are using teams for my help-desk. It mostly works. I would like to have a follow up queue to follow up with Customers/Guests.
We have 50+ direct customers (Hotels/RVparks) and we have created a Channel for each site some have Sales and Office support.
Customer1 (all of their Guests support calls go here)
Customer1 Sales (all of their Guest Sales calls go here)
Customer1 Support (all of their Office support calls go here)