Forum Discussion
TEAMS as Support or HelpDesk
Hello, I am exploring Teams to if this could be used as Service/Support/Helpdesk solutions ? Please provide with your expert suggestion on for this sort Teams Usage BR, /HS
This would be interesting, right now we just use an exchange mailbox to keep track of calls. its fairly low volume. Just a few per day, and only 3 people accessing it. I was thinking Teams might be a better option than the mail boxes. If we can get people to use it and stop using the phone or email.